ICT Associate

Introduction

Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants. 

IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move.

IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM’s workplace culture at IOM workplace culture | International Organization for Migration

Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal and internal-equivalent candidates are considered as first-tier candidates.

Organizational Context and Scope

Under the general supervision of the Senior Resource Management Officer (SRMO) and the direct and technical direct supervision from the of the Senior IT Assistant based in Istanbul, the incumbent of this post will be responsible and accountable for coordinating the Information Technology component of all IOM IT operations under the Istanbul Office and field offices: Istanbul Clinic, Airport and Dedeman Hotel field offices.

1.Provide onsite end-user support to IOM staff.
2.Verify that all user problems are answered appropriately via email, telephone call or in person.
3.Assist in the installation, operation and administration of the network components, which will include Cisco Meraki Routers, ASA Firewalls, Access Points and Switches, among others.
4.Monitor systems and networks (LAN, WAN) and perform essential maintenance.
5.Install, configure and upgrade desktops and laptop computers and software (Windows 10/11, Server 2008/2012/2016/2019, MS Office 2013/2016, O365 and in-house produced software).
6.Assist in the installation and administration of the security for the various system and network components, including protection against viruses, access to email and Internet.
7.Install and maintain telecommunication PABX system, call tracking, and provide monthly calls bill.
8.Assist in developing and providing training to end users to facilitate productive use of existing and new systems developed.
9.Maintain IT inventory and documentation, implement IOM standards, maintain up-to-date network diagrams.
10.Install and relocate the unit’s hardware and coordinate equipment servicing.
11.Implement and manage centralized backup system of servers and user data.
12.Support in the maintenance of present and upcoming ITC equipment.
13.Diagnose and resolve any hardware, software or connectivity problem with minimum delay.
14.Perform quality assurance procedures to help maintain client satisfaction.
15.Support in the configuration of the Motorola VHF and Codan HF network.
16.Keep abreast of latest IT standards and technology.
17.Provide technical support and assistance to end users of mission – critical applications such as OIPA,WAVE, Web-MiMOSA, SAP-PRISM, MAIA, etc.
18.Regularly report needs and progress on ITC issues in his/her area of responsibility.
19.Assist in the installation, configuration, maintenance, and troubleshooting of CCTV systems, ensuring continuous monitoring and security compliance.
20.Assist the installation, configuration, and maintenance of the card reader access control system, and generate attendance system reports as required for administration and security purposes.
21.Perform other related duties as may be assigned.

Required Qualifications and Experience

Education

• Bachelor’s diploma in computer science with at least three years of relevant professional experience; or,
• High school diploma with at least five years of relevant professional experience.

Accredited Universities are those listed in the UNESCO World Higher Education Database.

Experience

• A minimum 1 year of experience in networking environment (LAN/WAN).
• Experience in Windows Server software in a multi-site environment, TCP/IP, MS Office, Antivirus Software, Backup Server software and IT utilities.
• Excellent in problem solving skills and technical challenges with hand on experiences.
• BSAFE and Information Security Awareness – Foundational training required.
• Knowledge of IP, VPN, VOIP and LAN/WAN infrastructure.
• Training on ITIL Foundation and/or PRINCE2 will be an advantage.
  
   

Languages

All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish).

For this position, fluency in English and Turkish is required (oral and written).

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators Level 1

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators Level 2, if with direct reports

• Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
• Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
• Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
• Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
• Humility: Leads with humility and shows openness to acknowledging own shortcomings. 

Notes

Please refer to this link for guidance on IOM Job Category.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.

IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.

IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here). The online tool also allows candidates to track the status of their application.

No late applications will be accepted. Only shortlisted candidates will be contacted.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies