ICT Officer

The UNOPS Global Portfolios Office (GPO) brings together diverse expertise to help partners deliver impact worldwide. With hubs in New York, Geneva, and Vienna, and expert teams operating globally, GPO leads multi-regional initiatives that advance sustainable development, climate action, and peacebuilding - including in some of the world’s most challenging environments. By leveraging our collective expertise and global networks, GPO supports UNOPS’ strategic priorities and the Sustainable Development Goals across more than 130 countries. We work closely with major global partners - including governments, international financial institutions, and UN agencies - to deliver a wide range of services, such as project management, fund management, hosting services, and HR support.

The New York Portfolios Office (NYPO) manages UNOPS' New York-based portfolios, delivering project and programme management, procurement, HR, and financial services to global partners, from the UN Secretariat to Member States. NYPO strategically positions UNOPS with these partners, fostering collaboration to achieve growth and leveraging expertise in global portfolio design and implementation. We support the broader SDGs and 2030 Agenda, primarily assisting the UN Secretariat and other New York-based UN entities with a global reach. NYPO encompasses the Peace and Security Cluster (PSC), focusing on explosive threat management, and the Sustainable Development Cluster (SDC), providing diverse operational support to the UN system in New York.

The Mine Action Office in South Sudan is based in Juba and it supports the United Nations Mission in South Sudan (UNMISS) as well as the national demining authorities in coordinating Mine Action activities in South Sudan. The program has been coordinating and providing quality assurance (QA) of all humanitarian mine action activities throughout South Sudan since 2004. UNMAS South Sudan’s current operations focus on hazardous area surveys, landmine and ERW clearance and destruction, route verification and clearance, emergency mitigation measures for improperly stored small arms and ammunition (SAA) (as required), Explosive Ordnance Risk Education for UN personnel, humanitarian partners and vulnerable groups, entry point control using Explosive Detection Dogs (EDD) and data management.

The UNOPS Peace and Security Cluster (PSC) is a principal service provider in the field of mine action with the United Nations Mine Action Service (UNMAS), UNDP, UNICEF, Governments of mine-affected countries and other mine action partners. The Cluster is responsible for administering, providing support and providing oversight of the day-to-day management of the Project Field offices, both according to the client requirements and in line with UNOPS rules and regulations. This role is critical in ensuring the efficient and effective ICT management and support for these vital mine action operations, contributing directly to the safety and well-being of communities in South Sudan.

PSC operates within UNOPS broader commitments to diversity, equity and inclusion (DEI), gender equality and social inclusion (GESI), and the prevention of sexual exploitation, abuse and harassment (PSEAH), as set out in the UNOPS DEI Strategy and Accountability Plan 2026-2029, the GESI Mainstreaming Strategy 2026-2029, and the Prevention and Protection against Sexual Exploitation and Abuse and Sexual Harassment Strategy (updated 2023). Within the mine action context, these commitments are operationalised through the PSC GEDSI Strategy 2026-2029, which sets expectations for inclusive recruitment, workforce representation, and the integration of GESI and PSEAH into programme delivery and implementing partner oversight. All PSC roles, including this position, are expected to contribute actively to these commitments.

Under the overall management and supervision of the UNMAS Chief of Operations, the National ICT Officer is responsible for efficient and effective ICT management and support to the UNMAS programme in South Sudan. In the discharge of duties, the National ICT Officer liaises with UNOPS programme support colleagues, in order to ensure best support.

1. Information Management (IM) and Data Analysis

• Coordinate the Program's information management systems including IMSMA (Information Management System for Mine Action), associated databases and archives.
• Provide support in monthly data audits to verify the relevance, integrity and quality of information.
• Provide support in qualitative and quantitative data control in coordination with operations.
• Perform regular system updates.
• Ensure that information management products and reporting tools are adequately and accurately used by implementing parties.
• Ensure that the information management system is operational and meets the needs of the program.
• Control the distribution of data and relevant information management products to partners and establish processes for updating, transmitting and exchanging data.
• Ensure compliance with operational procedures and standards for information management.
• Provide support in preparation of lists, reports and spreadsheets and dashboards presenting information relating to explosive risks and the operations carried out.
• Report any anomaly observed that could affect the functionality and accuracy of the information management system.
• Ensure that information management products, datasets and reporting tools capture and present data disaggregated by gender, age and disability, and that disaggregation gaps are documented and reported to the programme so that they can be addressed at the point of collection
• Support the installation and upgrade UNMAS LAN infrastructure, design, and configuration.
• Support the continuity over the provision and administration of office automation services, mailing services, intern proxy services, anti-virus protection services, filling system services, database server ices and any other services as needed.
• Ensure regular backups of the server’s data on a strict schedule as well as provision of data archives to requesting staff members.
• Leverage Geographic Information Systems (GIS) for map production and geographic data management while promoting data standards and harmonized management of geographic data/information.

2. IT and Communication Support

• Ensure updating and maintaining of the UNMAS intranet and Internet.
• Support the emailing system of UNMAS through communication with the hosting company.
• Provide support in maintenance of power protection schemes and equipment for the concerned IT communication and related equipment as well as maintenance procedures.
• In collaboration with the International ICT Officer, apply modern IT technologies in support of IMSMA database analysis and reporting improvement.
• Liaison with UNOPS HQ, and other relevant units, to determine hardware and software requirements.
• Acting as effective UNOPS' liaison with the local UN partner agencies, UNMISS and other stakeholders on issues relating to UNOPS ICT.

3. Team Management

• Facilitates the engagement and provision of high quality results and services of the team supervised through effective work planning, performance management, coaching, and promotion of learning and development.
• Create, foster and role-model a safe, inclusive culture and work environment for all personnel. Ensure zero tolerance for discrimination, harassment, and sexual exploitation and abuse and that the highest standards of conduct are observed; and ensure that all personnel under supervision, including contracted personnel, are aware of and comply with PSEAH obligations and reporting channels.
• Support the oversight, ensuring compliance by team members with existing policies and best practices.

4. Capacity Development and Knowledge Sharing

• As a National ICT/IM Officer, supports effective management and distribution of tasks within the IM team.
• Support colleagues from the IM Section to build and maintain required level of understanding, knowledge and working practice within the IMSA background.
• Maintain quality assurance of data on identified hazardous areas, victims (including the completeness and accuracy of gender, age and disability disaggregation in victim records) and activities related to capacity development.
• Provide support in training and advice, technical assistance to IM users and program partners.
• Support the development of IM training tools, lead training courses delivered by stakeholders and partners.
• New user’s (new personnel) training and introduction to UNMAS IT system. Provide technical support for newcomers (notebooks and desktops preparation – hardware and software).
• Identify the needs or gaps where additional training should be performed to improve the IM understanding, data accuracy and timely reporting.

Required

• Advanced university degree (Master degree or equivalent) Or

• A First level University degree (Bachelor’s Degree) in Information Management System, Information Technologies, geomatics or other related fields combined with 2 years of relevant experience.

Desired

• Relevant professional certifications in IT or Information Management.

Required

• Relevant experience is defined as experience in the field of information technology, Information Management and/or Telecommunications and Systems.

• Within the relevant experience, a minimum of two years of experience in the usage of MS Office, Database management and ArcGIS Software (or other relevant GIS software) is required.

Desired

• Experience using SQL Adobe CS is desired.

• Experience of working in multicultural environments or UN system organizations in development and humanitarian contexts is desired.

• Experience in development or humanitarian contexts is desired.

• UNOPS does not accept unsolicited resumes.
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• Applications to vacancies must be received before midnight Copenhagen time (CET) on the closing date of the announcement. Applications received after the closing date will not be considered.
• Only shortlisted candidates will be contacted and invited to proceed to the next stage of the selection process, which may include various assessments.
• UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of a wide range of nationalities, cultures, languages, races, gender identities, sexual orientations, and abilities. We strive to sustain and strengthen this diversity, fostering an inclusive working environment where all personnel are treated with respect and have equal access to opportunities.
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