ICT Associate

The Asia Pacific Regional Office, based in Bangkok, Thailand, provides strategic leadership and oversight for UNOPS operations across 17 countries, ensuring high performance, operational excellence, and alignment with organizational goals. Operations currently span Afghanistan, Bangladesh, Cambodia, China, India, Indonesia, Lao PDR, Myanmar, Nepal, Papua New Guinea, Pakistan, the Philippines, Sri Lanka, Thailand, Vietnam, and the Pacific Islands. Across these countries, we work closely with key stakeholders to strengthen partnerships and maximize impact through five main operating units: Afghanistan (AFCO), Myanmar (MMCO), South Asia Multi-Country Office (SAMCO), East Asia and Pacific Multi-Country Office (EAPMCO), and the Asia Regional Health Cluster (ARHC). Through these entities, we provide agile, client-focused service delivery across diverse sectors - including infrastructure, health, procurement, and project management - supporting the implementation of sustainable development solutions across the region.

UNOPS Myanmar is one of UNOPS’ leading offices in Asia, acting as the fund manager for some of the largest development programmes in the country. In addition, UNOPS is the Principal Recipient for the Global Fund in Myanmar and for the Global Fund’s regional artemisinin-resistance initiative towards the elimination of Malaria, which works to accelerate progress toward malaria elimination in the Greater Mekong sub-region. UNOPS provides procurement, infrastructure, and project management services to a wide range of organizations in the country, including international development partners, other UN agencies, NGOs, and INGOs. UNOPS plays a critical role in ensuring that the quality of services provided to its partners meets stringent requirements of speed, efficiency, and cost-effectiveness.

Established in 1996, UNOPS Myanmar is a key partner in the country’s humanitarian and development efforts, with a strong, long-standing presence on the ground. UNOPS supports both chronic and sudden-onset needs across Myanmar, offering flexible and responsive solutions. UNOPS manages several major development funds, including the Livelihoods and Food Security Fund, the Access to Health Fund, and the Joint Peace Fund. Through the Asia Regional Health Cluster, UNOPS also serves as the Principal Recipient for the Global Fund to Fight AIDS, Tuberculosis and Malaria, and implements the Regional Artemisinin-Resistance Initiative Towards Elimination of Malaria (RAI3E) programme. UNOPS Myanmar's core strengths lie in fund and programme management, infrastructure, and procurement, delivering tailored, high-impact solutions to support the priorities of development partners.

UNOPS Myanmar has a shared Support Services team. Under the direct supervision of the ICT Senior Officer, the ICT Associate shall provide users with guidance and first level support by assisting in problem solution. The ICT Associate provides day-to-day quality Help Desk support service to staff by providing them with a single point of contact to report problems, to make inquiries, and to get resolutions and answers. The ICT Associate will be responsible for the following duties:

The Information Communication Technology (ICT) Associate ensures the secure, effective and client-focused delivery of ICT services in line with UNOPS rules and frameworks. The role supports ICT strategy implementation, oversees infrastructure and systems management, and provides technical guidance to enhance service quality, operational reliability, and user satisfaction. The incumbent also contributes to network and systems administration, business continuity, supervision of ICT personnel, and coordination with HQ and other UN entities.

ICT Client Services, Management and Administration

• Implement ICT and operational strategies compliant with UNOPS rules, regulations, policies and framework.
• Provide fast, friendly, and effective user support.
• Advise on information technology (IT) and systems planning exercises and participate in similar exercises across UNOPS.
• Contribute to the development of ICT standards and strategies within the office.
• Maintain inventory of all computer, audio-visual communications equipment, and software in compliance with UNOPS asset management policy.
• Interact with HQ and ICT personnel from other UN agencies to share and exchange information and expertise on applications and tools.
• Ensure effective functioning of all UNOPS hardware equipment, including installation, operation and maintenance.
• Support the acquisition of hardware supplies and approved software, ensuring timely application of updates and patches.
• Oversee assigned information and communication services and managed projects.
• Provide effective advice on all project implementation activities involving ICT; the hardware and software procurement process; and establishment and maintenance of a roster of potential suppliers.
• Network actively with clients, addressing and improving common areas of concern.
• Provide consulting services, ICT audit inspections and/or facilitation of selection/ deployment of software to projects, seeking technical advice and support from HQ ICT personnel as required.
• Liaise with UNOPS HQ and other relevant units to determine hardware and software requirements.
• Act as UNOPS' liaison with local UN partner agencies on issues relating to UNOPS ICT.

Network Administration

• Maintain network and internet connectivity to ensure stable operations, adequate bandwidth, and reliable access to internet and HQ based systems.
• Validate hardware maintenance agreements to support timely resolution of hardware failures.
• Ensure a stable and responsive network environment through daily monitoring of network performance.
• Safeguard the confidentiality, integrity and availability of UNOPS ICT systems and information assets.
• Monitor and maintain proper data backups, and support measures for business continuity and disaster recovery.
• Maintain the effective operation of video conferencing and telephony systems.

Knowledge Building and Knowledge Sharing

• Support the organization, facilitation and delivery of training and learnings sessions on ICT client services, management and administration.
• Participate in knowledge-sharing initiatives and Communities of Practice (CoPs), contributing insights and lessons learned.
• Conduct research on ICT-related topics and contribute to the drafting of reports, summaries and briefing notes.

Required

• Secondary school (or equivalent) with 6 years of relevant experience OR
• Bachelor’s degree (or equivalent) in any discipline with 2 years of relevant experience is required.

Desired

• Relevant globally recognized ICT professional certificates are desired.

Required

• Relevant experience is work in information technology involving use of office software packages (MS Office 2010 and/or newer versions), Active Directory management, Windows servers and network infrastructure.

Desired

• Experience of working in multicultural environments or UN system organizations in a developing country is desired. Experience in development or humanitarian contexts is desired.

• UNOPS does not accept unsolicited resumes.
• UNOPS will at no stage of the recruitment process request candidates to make payments of any kind.
• Applications to vacancies must be received before midnight Copenhagen time (CET) on the closing date of the announcement. Applications received after the closing date will not be considered.
• Only shortlisted candidates will be contacted and invited to proceed to the next stage of the selection process, which may include various assessments.
• UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of a wide range of nationalities, cultures, languages, races, gender identities, sexual orientations, and abilities. We strive to sustain and strengthen this diversity, fostering an inclusive working environment where all personnel are treated with respect and have equal access to opportunities.
• UNOPS evaluates all applications based on the skills, qualifications and experience outlined in the vacancy announcement. We are committed to a fair and transparent selection process and welcome diverse perspectives, including those of women, indigenous and racialized communities, individuals of diverse gender identities and sexual orientations, and persons with disabilities.
• We are committed to enabling all candidates to perform at their best during the assessment process. If you are shortlisted and require support or reasonable accommodation to complete any assessment, please inform our human resources team upon receiving your invitation.
• UNOPS has zero tolerance for sexual exploitation and abuse (SEA), sexual harassment, and other forms of abusive conduct, including discrimination, abuse of authority, and harassment. To uphold these standards, background checks are conducted for all final candidates to help ensure that individuals with a history of such conduct are not hired. By applying for a position with UNOPS, candidates acknowledge and consent to these verification processes.
  

• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post.
• For retainer contracts, you must complete a few mandatory courses (they take around 4 hours to complete) in your own time, before providing services to UNOPS. Refreshers or new mandatory courses may be required during your contract. Please note that you will not receive any compensation for taking courses and refreshers. For more information on a retainer contract here.
• For more details about the contract types, please click here.
• All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda.
• It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.