ICT Specialist

Established in 2020, the UNOPS Office in Albania supports national efforts to improve economic and social conditions in the wake of the November 2019 earthquake. Through its flagship initiatives, UNOPS is contributing to the rehabilitation of cultural heritage sites and the digital transformation of the justice sector. By combining project management, infrastructure development, and technical expertise, UNOPS aims to strengthen Albania’s resilience, enhance public services, and promote sustainable development. The Albania office also plays a role in fostering connectivity and advancing healthcare standards across the country.

Albania's land administration system is undergoing a critical transformation to enhance land governance, transparency, and economic development. The modernization of cadastral records, first-time property registration, and the implementation of an EU-compatible Land Parcel Identification System (LPIS) are essential to improving property rights, ensuring legal certainty, and aligning with EU accession requirements. Despite progress in digitalizing ownership records and making land services accessible online, Albania continues to face challenges in data accuracy, incomplete property registration, and legal inconsistencies. The EU for Property Rights (EU4PR) project, funded by the European Union and implemented by UNOPS, supports the State Cadastre Agency (SCA) and the Agency for Agriculture and Rural Development (ARDA) in Albania. The project aims to enhance the land administration system, making it more transparent and digitized, while also increasing the country's capacity to implement an EU-compatible LPIS. By improving land governance and service efficiency, this project will foster a transparent and accountable land administration system, increase investment opportunities, and enhance Albania’s readiness for EU accession. Ultimately, it will contribute to economic growth, sustainable land management, and improved public trust in property rights.

The ICT Specialist – Business Analysis will support the implementation of the EU for Property Rights project by analysing and optimising ICT-enabled business processes and service delivery within the State Cadastre Agency (SCA). The role focuses on identifying inefficiencies, gaps, and risks in existing workflows and translating business needs into structured requirements to support cadastral business process review efforts, including preparatory activities for LPIS. The position will contribute to strengthening transparency, accountability, and integrity of cadastral services. The ICT Business Analyst will act as an interface between business stakeholders and technical teams, ensuring that ICT solutions are fit-for-purpose, user-oriented, and aligned with EU standards and practices.

• Conduct a comprehensive analysis of existing ICT-related business processes and service delivery mechanisms within the State Cadastre Agency (SCA), identifying inefficiencies, gaps, and opportunities for optimisation
• Facilitate stakeholder consultations, workshops, and interviews to elicit, analyse, and validate business requirements, workflows, and business rules
• Translate business needs into clear, structured, and actionable functional and non-functional requirements, using industry-standard methodologies (e.g. BPMN, use cases, user stories)
• Prepare high-quality documentation, including business requirements documents (BRDs), functional specifications, process maps, and workflow diagrams
• Support the design of target (“To-Be”) processes aligned with digital transformation objectives and EU best practices in land administration
• Contribute to gap analysis between current systems and required functionalities, providing recommendations for system enhancements or new solutions
• Collaborate with technical teams and service providers to ensure accurate interpretation of requirements and alignment with business needs
• Support testing activities, including preparation of test scenarios, user acceptance testing (UAT), and validation of system functionality against requirements
• Monitor implementation progress from a business perspective and ensure traceability between requirements, deliverables, and outcomes
• Consolidate and analyse key performance indicators (KPIs) related to ICT service delivery and system performance
• Provide inputs to procurement processes, including technical specifications and evaluation support, as required
• Support change management activities by ensuring that business processes and users are prepared for system adoption
• Facilitate customer workshops/interviews to collect, analyze, validate and document business requirements, processes, business rules and workflows;
• Support LPIS preparatory activities by analysing and documenting business processes, data requirements, and system interactions;
• Support to digitisation / reconstruction / update and improvement of cadastral maps component(s) of the project;
• Maintain records of project files and other supporting documents;
• Contribute to knowledge sharing, documentation of lessons learned, and dissemination of best practices

Required

• Bachelor’s degree (or equivalent) preferably in computer science or information systems or related fields with 7 years of relevant experience OR

• Master’s degree (or equivalent) preferably in any of the above or related fields with 5 years of relevant experience is required

Desired

• Certification in Business Analysis (e.g., CBAP, CCBA) is desired.

Required

• A minimum of five (5) years of progressively responsible experience in ICT business analysis and support to complex information system implementation projects is required, including business process mapping, requirements elicitation, and preparation of functional specifications.
• Proven experience in analysing and improving business processes and translating business needs into system requirements in large-scale or multi-stakeholder environments.

Desired

• Experience working with land administration systems or cadastral data.
• Experience working with or within international organizations.

• UNOPS does not accept unsolicited resumes.
• UNOPS will at no stage of the recruitment process request candidates to make payments of any kind.
• Applications to vacancies must be received before midnight Copenhagen time (CET) on the closing date of the announcement. Applications received after the closing date will not be considered.
• Only shortlisted candidates will be contacted and invited to proceed to the next stage of the selection process, which may include various assessments.
• UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of a wide range of nationalities, cultures, languages, races, gender identities, sexual orientations, and abilities. We strive to sustain and strengthen this diversity, fostering an inclusive working environment where all personnel are treated with respect and have equal access to opportunities.
• UNOPS evaluates all applications based on the skills, qualifications and experience outlined in the vacancy announcement. We are committed to a fair and transparent selection process and welcome diverse perspectives, including those of women, indigenous and racialized communities, individuals of diverse gender identities and sexual orientations, and persons with disabilities.
• We are committed to enabling all candidates to perform at their best during the assessment process. If you are shortlisted and require support or reasonable accommodation to complete any assessment, please inform our human resources team upon receiving your invitation.
• UNOPS has zero tolerance for sexual exploitation and abuse (SEA), sexual harassment, and other forms of abusive conduct, including discrimination, abuse of authority, and harassment. To uphold these standards, background checks are conducted for all final candidates to help ensure that individuals with a history of such conduct are not hired. By applying for a position with UNOPS, candidates acknowledge and consent to these verification processes.
  

• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post.
• For retainer contracts, you must complete a few mandatory courses (they take around 4 hours to complete) in your own time, before providing services to UNOPS. Refreshers or new mandatory courses may be required during your contract. Please note that you will not receive any compensation for taking courses and refreshers. For more information on a retainer contract here.
• For more details about the contract types, please click here.
• All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda.
• It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.