Senior Technician (Configuration Management)

NCIA exists for one reason: to ensure the Alliance can communicate securely and reliably, whether in critical political consultations or during complex military operations. We are a key enabler of NATO's core mission to keep one billion people safe.

Our technology and cyber experts power NATO's digital capabilities, from data-driven decision-making and secure networks to resilient operations and mission execution across land, air, sea, cyber and space domains.

This mission is made possible by our people. We are a team of around 3,500 civilian and military staff working across 30 locations throughout Europe and North America.

To meet growing operational demand, the Directorate of CIS Support Units (DCSU) is expanding its presence across a number of locations. DCSU manages, delivers and maintains communications and information systems products and services for NATO customers.

Through its CIS Support Units, DCSU provides the vital connection between customers and NCIA's wider service-delivery organisation.

CSU Bodø will act as the local service provider and Service Management Authority for the Combined Air Operations Centre in Bodø, helping NCIA deliver secure, reliable end-to-end services during peacetime, crisis and war.

About the Role

As Senior Technician (Configuration Management), you will help maintain accurate, controlled information about the hardware, software, documentation and service assets supporting CSU Bodø. You will manage configuration items and their relationships, support requirements baselines, process authorised changes and maintain asset and status records throughout the lifecycle. The role also monitors service delivery against agreements, supports risk documentation and provides reporting on internal IT requirements. Working with process owners, technical teams, the Enterprise Service Operations Centre and customer representatives, you will help ensure that changes are traceable, assets are controlled and service information supports reliable decision-making.

What You Will Do

•        Maintain accurate configuration and asset records throughout the lifecycle.
•        Identify, classify and document configuration items, versions, relationships and status information.
•        Process and track change requests from initiation through authorised implementation and closure.
•        Support requirements definition, baselines and investigation of authorised changes.
•        Monitor service delivery against service-level requirements and maintain relevant records.
•        Maintain risk, threat, vulnerability and mitigation documentation.
•        Produce routine asset, configuration, change and internal IT reports.
•        Support process owners and stakeholders with accurate information for decisions and audits.

How You Will Contribute

Everything starts with the customer and the user. You will be expected to understand customer needs, maintain direct engagement and take ownership for reliable outcomes.

You will work collaboratively across organisational, professional and national boundaries, connecting customers with the right expertise and contributing to shared success across NCIA and the wider NATO Enterprise.

You will act with appropriate pace and sound judgement, address obstacles and improve delivery through insight gained from customers, users and operations.

What We Are Looking For

We are looking for candidates who meet the technical and professional requirements of the post and who can demonstrate:

•        A strong focus on customer and user needs
•        Ownership, initiative and accountability
•        Sound judgement and practical problem-solving
•        Effective collaboration across organisational and professional boundaries
•        The ability to work productively with autonomy
•        Adaptability in a developing operational environment
•        A commitment to delivering results and improving services

Essential Education and Experience

•        Higher vocational training in a relevant discipline with 2 years of post-related experience, or a secondary educational qualification with 4 years of post-related experience.
•        At least 2 years of practical experience managing change requests from initiation to closure while engaging process owners and stakeholders.
•        ITIL Foundation certification.
•        A thorough knowledge of one NATO language; some knowledge of the other is desirable.

Desirable Education and Experience

•        Experience in an international environment comprising military and civilian elements.
•        Knowledge of NATO responsibilities and organisation, including ACO and ACT.

Important Information Before Applying

•        This post forms part of NCIA's expansion into a new or developing duty location.
•        Practical onboarding guidance on host-nation administration may not yet be available at the time of recruitment, selection or onboarding.
•        Candidates should be prepared to operate in a developing location environment where some practical arrangements may need to be clarified after appointment or arrival.
•        Some local operational, administrative and support arrangements may continue to evolve. The role may therefore require a high degree of autonomy and different support arrangements from those available at an established NCIA campus.
•        Candidates should not make assumptions about benefits, allowances, relocation support or other location-specific entitlements. Information will be provided only when formally confirmed.
•        Any selection or appointment will remain subject to the required organisational approvals, establishment and funding arrangements, host-nation or administrative conditions, security requirements and other applicable appointment procedures.
•        Progression through the recruitment process does not constitute a firm offer of appointment.

How to Apply

Please review the complete Job Description before submitting your application.

Applicants must demonstrate how they meet the essential requirements and complete the prescreening questions included in the application.