Senior Technician (Digital Communications Services)

NCIA exists for one reason: to ensure the Alliance can communicate securely and reliably, whether in critical political consultations or during complex military operations. We are a key enabler of NATO's core mission to keep one billion people safe.

Our technology and cyber experts power NATO's digital capabilities, from data-driven decision-making and secure networks to resilient operations and mission execution across land, air, sea, cyber and space domains.

This mission is made possible by our people. We are a team of around 3,500 civilian and military staff working across 30 locations throughout Europe and North America.

To meet growing operational demand, the Directorate of CIS Support Units (DCSU) is expanding its presence across a number of locations. DCSU manages, delivers and maintains communications and information systems products and services for NATO customers.

Through its CIS Support Units, DCSU provides the vital connection between customers and NCIA's wider service-delivery organisation.

CSU Izmir enables end-to-end CIS services by installing, operating, maintaining and supporting capabilities during peacetime, crisis and war throughout its area of responsibility.

About the Role

As Senior Technician (Digital Communications Services), you will maintain and troubleshoot the network and communications infrastructure supporting CSU Izmir. You will configure and support network components, contribute to system designs and integrations, conduct testing and use network-management tools to diagnose faults and monitor performance. Working with customers and other IT professionals, you will help ensure that communications services remain reliable, efficient and aligned with organisational standards.

What You Will Do

•        Maintain and troubleshoot communications, network, hardware and software systems.
•        Create simple system and network designs using established patterns and standards.
•        Specify technical configurations and components for network segments.
•        Configure integration environments and produce software or system builds.
•        Develop and conduct integration tests and document outcomes.
•        Diagnose faults and report integration or network issues.
•        Carry out network maintenance and operational configuration.
•        Use network-management tools to collect performance and traffic information.

How You Will Contribute

Everything starts with the customer and the user. You will be expected to understand customer needs, maintain direct engagement and take ownership for reliable outcomes.

You will work collaboratively across organisational, professional and national boundaries, connecting customers with the right expertise and contributing to shared success across NCIA and the wider NATO Enterprise.

You will act with appropriate pace and sound judgement, address obstacles and improve delivery through insight gained from customers, users and operations.

What We Are Looking For

We are looking for candidates who meet the technical and professional requirements of the post and who can demonstrate:

•        A strong focus on customer and user needs
•        Ownership, initiative and accountability
•        Sound judgement and practical problem-solving
•        Effective collaboration across organisational and professional boundaries
•        The ability to work productively with autonomy
•        Adaptability in a developing operational environment
•        A commitment to delivering results and improving services

Essential Education and Experience

•        Higher vocational training with 2 years of post-related experience, or secondary education with 4 years of post-related experience.
•        At least 2 years of hands-on experience designing, implementing and maintaining core network architecture for large organisations.
•        Experience configuring, troubleshooting and optimising routers, switches, firewalls and networking components.
•        Relevant communication and interpersonal skills.
•        Good analytical and problem-solving skills.
•        A thorough knowledge of one NATO language.

Desirable Education and Experience

•        ITIL 4 Foundation.
•        Cisco training.

Important Information Before Applying

•        This post forms part of NCIA's expansion into a new or developing duty location.
•        Practical onboarding guidance on host-nation administration may not yet be available at the time of recruitment, selection or onboarding.
•        Candidates should be prepared to operate in a developing location environment where some practical arrangements may need to be clarified after appointment or arrival.
•        Some local operational, administrative and support arrangements may continue to evolve. The role may therefore require a high degree of autonomy and different support arrangements from those available at an established NCIA campus.
•        Candidates should not make assumptions about benefits, allowances, relocation support or other location-specific entitlements. Information will be provided only when formally confirmed.
•        Any selection or appointment will remain subject to required organisational, legal, administrative, host-nation, financial, security and employment requirements.
•        Progression through the recruitment process does not constitute a firm offer of appointment.

How to Apply

Please review the complete Job Description before submitting your application.

Applicants must demonstrate how they meet the essential requirements and complete the prescreening questions included in the application.