Senior Technician (Cyber Security Infrastructure)

NCIA exists for one reason: to ensure the Alliance can communicate securely and reliably, whether in critical political consultations or during complex military operations. We are a key enabler of NATO's core mission to keep one billion people safe.

Our technology and cyber experts power NATO's digital capabilities, from data-driven decision-making and secure networks to resilient operations and mission execution across land, air, sea, cyber and space domains.

This mission is made possible by our people. We are a team of around 3,500 civilian and military staff working across 30 locations throughout Europe and North America.

To meet growing operational demand, the Directorate of CIS Support Units (DCSU) is expanding its presence across a number of locations. DCSU manages, delivers and maintains communications and information systems products and services for NATO customers.

Through its CIS Support Units, DCSU provides the vital connection between customers and NCIA's wider service-delivery organisation.

CSU Izmir enables end-to-end CIS services by installing, operating, maintaining and supporting capabilities during peacetime, crisis and war throughout its area of responsibility.

About the Role

As Senior Technician (Cyber Security Infrastructure), you will provide advanced technical support for secure Microsoft infrastructure and cyber-defence controls at CSU Izmir. You will maintain server and workstation security profiles, manage operating-system and application patching, conduct vulnerability scans, review logs and investigate incidents. You will also support Active Directory, virtualisation, recovery planning, change management and 24/7 on-call activity. Working with NCSC services and local users, you will help protect the availability, integrity and security of systems while improving infrastructure resilience and compliance.

What You Will Do

•        Apply and maintain security controls and secure system configurations.
•        Assess vulnerabilities, risks and treatment actions and maintain supporting records.
•        Monitor Windows infrastructure health, system logs, service levels and security events.
•        Manage Microsoft server and workstation patching using MECM, WSUS or equivalent tools.
•        Test and implement firmware, security patches and upgrades across connected and offline domains.
•        Administer Active Directory, Group Policy and account-lifecycle controls.
•        Conduct vulnerability scans, investigate incidents and implement remediation.
•        Support recovery planning, change management, service-desk activity and crypto responsibilities when required.

How You Will Contribute

Everything starts with the customer and the user. You will be expected to understand customer needs, maintain direct engagement and take ownership for reliable outcomes.

You will work collaboratively across organisational, professional and national boundaries, connecting customers with the right expertise and contributing to shared success across NCIA and the wider NATO Enterprise.

You will act with appropriate pace and sound judgement, address obstacles and improve delivery through insight gained from customers, users and operations.

What We Are Looking For

We are looking for candidates who meet the technical and professional requirements of the post and who can demonstrate:

•        A strong focus on customer and user needs
•        Ownership, initiative and accountability
•        Sound judgement and practical problem-solving
•        Effective collaboration across organisational and professional boundaries
•        The ability to work productively with autonomy
•        Adaptability in a developing operational environment
•        A commitment to delivering results and improving services

Essential Education and Experience

•        Higher vocational training in a relevant discipline with 2 years of post-related experience, or secondary education with 4 years of post-related experience.
•        Practical experience identifying and mitigating security vulnerabilities.
•        Experience with operating-system, virtualisation and network security.
•        Direct experience with Windows Server 2016, 2019 or 2022 and Windows 11.
•        Strong experience with MECM or WSUS software and operating-system update management.
•        Extensive Active Directory and Group Policy experience.
•        PowerShell scripting knowledge and understanding of Microsoft server, SQL, virtualisation and TCP/IP technologies.
•        A thorough knowledge of one NATO language.

Desirable Education and Experience

•        Microsoft MCSA, MCSE or equivalent certification.
•        NATO Crypto Custodian Course.

Important Information Before Applying

•        This post forms part of NCIA's expansion into a new or developing duty location.
•        Practical onboarding guidance on host-nation administration may not yet be available at the time of recruitment, selection or onboarding.
•        Candidates should be prepared to operate in a developing location environment where some practical arrangements may need to be clarified after appointment or arrival.
•        Some local operational, administrative and support arrangements may continue to evolve. The role may therefore require a high degree of autonomy and different support arrangements from those available at an established NCIA campus.
•        Candidates should not make assumptions about benefits, allowances, relocation support or other location-specific entitlements. Information will be provided only when formally confirmed.
•        Any selection or appointment will remain subject to required organisational, legal, administrative, host-nation, financial, security and employment requirements.
•        Progression through the recruitment process does not constitute a firm offer of appointment.

How to Apply

Please review the complete Job Description before submitting your application.

Applicants must demonstrate how they meet the essential requirements and complete the prescreening questions included in the application.