Assistant & IM Officer

What we do

Since 1863, the International Committee of the Red Cross (ICRC) has worked to preserve human dignity and relieve suffering caused by war and armed violence.

In collaboration with our Red Cross and Red Crescent partners around the world, we do everything we can to deliver life-saving aid, reconnect families and locate missing people – helping those who need it most, regardless of who they are and what side of the front line they are on.

We engage with authorities and armed forces on all sides, often confidentially, pressing for access to detainees to improve their living conditions and urging compliance with international humanitarian law to protect non-combatants, including from digital threats.

Your role

The Assistant and Information Management Officer- Operations Asia Pacific, based in the ICRC Belgrade Global Hub, is responsible for facilitating the daily administrative and information management functioning and operations of work units, thereby ensuring the optimal performance and an efficient workflow of activities. You will provide high-level administrative support, including handling confidential correspondence, scheduling complex meetings, and managing department-wide workstreams with the goal of reducing to a minimum the level of administrative work that is covered by the division’s team.

Main activities & functional responsibilities

Administrative and Supportive Tasks:

• Support the organization of meetings and events for the respective team
• Process invoices and ensure the necessary supporting documents are provided and correct
• Train the unit’s members on different tools and answer ad hoc questions on processes, tools, etc.
• Upon request, draft and/or finalize correspondence/documents/guidelines

Information management (IM):

• Is the focal point for IM related subjects in the unit and the relay of the IM policies/guidelines/directives
• Manage and monitor collaborative tools and databases, including access, and ensure that information is updated in the reference tools
• Manage profiles, check-ins, and check-outs for colleagues in the respective team
• Maintain intranet pages, keep them updated, and ensure promotion of announcements and other features for the respective team
• Ensure proper records management of all documents as well as files

Relationships

• Internally, interacts with staff at headquarters and in the field.
• Externally, interacts with commercial providers and liaises with State administrations.
• Field position only: When working with the management, acts as a point of contact for ministers or representatives of ministries, high-ranking military officers, managers and coordinators of National Societies, UN representatives and other external actors.

Education and Experience required

• University degree in Business Administration, Social Sciences, or equivalent training along with a minimum of three years’ experience as an Assistant and information management officer in an international organization or company, humanitarian organization an asset
• Knowledge of standard office administrative practices and procedures
• Computer proficiency (Microsoft Office suite a must, SharePoint is an asset)
• Excellent verbal and written English skills; French is a strong asset
• Fluency in any of the following languages is a distinct advantage: German, Spanish, Russian or Arabic

Desired profile and skills

• Strongly motivated by humanitarian work
• Able to work under pressure in a potentially dangerous environment
• Autonomous, proactive, dynamic and solution-oriented while committed to teamwork and collective performance
• Ability to anticipate needs and take initiative
• Discreet and able to maintain strict confidentiality
• Strong communicator and strong intercultural skills with close attention to details
• Being at ease working for teams in transition and supporting colleagues remotely

What we offer

• Rewarding work in a humanitarian and multicultural environment
• Hybrid working model- 3 days in the office
• Attractive social benefits

Additional information

• Type of role: Assistant & IM Officer (800010)
• Working rate: 100%
• Location: Belgrade Hub, Tresnjinog cveta 1
• Job level: B2
• Length of assignment: Open-ended
• Type of position: Resident (The vacancy is open only to persons with Serbian citizenship or a personal work permit in the Republic of Serbia)
• Application deadline: 27/10/2026

The ICRC values diversity and is committed to creating an inclusive working environment. We welcome applications from all qualified candidates.

If you are interested in this position, please send us your CV and Motivation letter in English. Only shortlisted candidates will be contacted.

Our values

At the ICRC, we value impact, collaboration, respect, and compassion. We seek candidates who demonstrate behaviors based on these shared values. For more information on the ICRC values, please visit this page.