Teller (FAO Credit Union)

Organizational Setting

The Organization's Staff Credit Union (CU) is a self-funded operation that started in 1954 and which was formally integrated into the FAO in January 1976. The CU helps FAO and WFP Staff by providing an avenue for their savings as well as extending them credit facilities. It is a convenient, free of charge and hassle-free service, with offices at both FAO and WFP.

The position is located in the FAO Credit Union within the Finance Division (CSF) at FAO headquarters in Rome, Italy.

Main Purpose

The Teller (FAO Credit Union) performs a large variety of routine administrative and financial duties in support of the CU's activities and in particular executes loans and savings related transactions in two currencies and performs the end of day activities. The incumbent exercises judgment, identifies errors and supports sound financial practice.

Supervision Received/Exercised

The Teller (FAO Credit Union) reports to the Member Services Officer, CSFU. He/she acts independently in routine matters. Supervision received is focused on the quality of the work performed and provides for on-the-job learning.

Working Relationships

The Teller (FAO Credit Union) interacts with a variety of colleagues within the work unit and with immediate clients served within the Organization, providing routine assistance to promote the effective and efficient delivery of finance-related services.

Key Functions/Results

• Process member savings and loan transaction requests;
• Apply CU rules and policies governing loans and savings;
• Assist members with the CU account opening/closures and online services.
• Perform support operations (bank reconciliations, depositing credit notes, creating beneficiary account templates, account certificates and other miscellaneous requests);
• Perform End of Day and Quarterly processing;
• Liaise with members on matters relating to their CU account.
• Ensure proper archiving of member's correspondence and filing of the End of Day reports;
• Update members' records regarding personnel actions;
• Perform other duties as required.

Impact Of Work

The incumbent's work impacts on the timely and efficient delivery of financial support services and on the overall output of the work unit. Working in an efficient, precise and confidential manner strengthens the trust between members and the Credit Union.

CANDIDATES WILL BE ASSESSED AGAINST THE FOLLOWING

Minimum Requirements

Education: Secondary School Education.
Experience: Two years of relevant experience in finance / budget-related support work.
Languages: Working knowledge (proficiency - level C) of English.
IT Skills: Good knowledge of the MS Office applications, Internet and office technology equipment.

Residency: General Service Staff are recruited locally. To be eligible for this position, candidates must be nationals of the country of the duty station or possess an existing valid visa to work or a valid work permit, and reside within commuting distance of the duty station at the time of the application. "Commuting distance" means the distance within which staff members can travel daily between their place of work and their residence

Competencies

• Results Focus
• Teamwork
• Communication
• Building Effective Relationships
• Knowledge Sharing and Continuous Improvement

Technical Skills

• Knowledge of the communication and documentation standards.
• Knowledge of corporate computerized financial / travel / human resources systems and administrative procedures and policies.
• Thorough knowledge of double-entry bookkeeping and experience in accounting and dual currency transactions.
• Ability to analyse situations accurately and carry out instructions with limited supervision.
• Customer service orientation, initiative, good planning skills and ability to establish priorities, standards and deadlines. Courtesy, tact, discretion and ability to establish and maintain effective working relationships with people of different national and cultural backgrounds and as part of a team.

Desirable Qualifications and Skills

• Knowledge and understanding of activities related to transactions pertaining to a credit union.
• Working knowledge (proficiency – level C) of another FAO official language (Arabic, Chinese, French, Russian or Spanish).
• Limited experience in a wide range of services of a financial nature.
• Good knowledge of FAO's financial rules and regulations, accounting policies and practices.