E T Temporary

At the World Bank, a member of the World Bank Group (WBG), you’ll join a diverse, global community working across cultures, disciplines, and borders to address the world’s most pressing development challenges. With 1.2 billion young people reaching working age in the decade ahead, the challenge of job creation has never been greater. Through partnerships across 145 countries and more than 182 offices worldwide, we work with governments, private sectors, development partners and other stakeholders to invest in people, strengthen markets, and deliver scalable, data-driven solutions that generate more and better jobs and improve lives. For more information, visit https://www.worldbank.org/en/who-we-are/ibrd . The Airport Protocol Assistant supports staff and visiting missions at Lungi International Airport. The assistant coordinates arrivals, departures, immigration formalities, luggage, and onward travel. Working with the administration team, the assistant arranges transport and airport accommodation when requested. The role communicates relevant safety guidance, particularly for overnight stays at Lungi. Unit Context: Airport protocol services support the Sierra Leone Country Office’s administrative operations. The Airport Protocol Assistant works with the administration team to coordinate travel between Lungi and Freetown. The role helps staff and visiting missions navigate airport procedures and maintain orderly travel arrangements. Duties and accountabilities: Key duties and accountabilities include:

• Coordinate passports and travel documents for immigration formalities. Handle documents carefully, maintain confidentiality, and return them promptly. Inform travelers of outstanding documentation requirements.
• Arrange onward transfers to Freetown by boat, ferry, or vehicle. Confirm pickup locations, departure times, and bookings with travelers and providers. Coordinate disruptions and changes with the administration team.
• Confirm travelers have all luggage and flight tickets before onward transfer. Follow up on missing or delayed baggage. Consult the administration team and applicable safety guidance to select the safest available transfer mode.
• Arrange airport hotel accommodation for staff and visiting missions when requested. Confirm availability, reservations, and check-in arrangements. Share accommodation details with travelers and coordinate onward transport.
• Communicate relevant security and safety guidance, particularly for overnight stays at Lungi. Refer security concerns to the designated security contact or administration team. Alert travelers and the administration team to issues affecting safe travel.
• Carry official identification while on duty and comply with airport access requirements. Maintain professional, courteous communication with travelers, airport personnel, and service providers.
• Perform other related protocol and travel support duties assigned by management. Update the administration team on completed arrangements, travel changes, and unresolved issues. Follow up promptly to support orderly arrivals, departures, and transfers.