E T Consultant (IT Workforce Development & Engagement)

E T Consultant (IT Workforce Development & Engagement)

Description

At the World Bank, a member of the World Bank Group (WBG), you’ll join a diverse, global community working across cultures, disciplines, and borders to address the world’s most pressing development challenges. With 1.2 billion young people reaching working age in the decade ahead, the challenge of job creation has never been greater. Through partnerships across 145 countries and more than 182 offices worldwide, we work with governments, private sector, development partners and other stakeholders to invest in people, strengthen markets, and deliver scalable, data-driven solutions that generate more and better jobs and improve lives. For more information, visit https://www.worldbank.org/en/who-we-are/ibrd

ITS Vice Presidency Context

The Information and Technology Solutions (ITS) Vice Presidential Unit (VPU) enables the World Bank Group to achieve its mission of ending extreme poverty and boost shared prosperity on a livable planet by delivering transformative information and technologies to its staff working in over 150+ locations. For more information on ITS, see this video: https://www.youtube.com/watch?reload=9&v=VTFGffa1Y7w

Unit Context: 

ITSBA Context 

The ITS Business Administration Department (ITSBA) is a central pillar in the World Bank Group's IT, responsible for managing the business of ITS. ITSBA serves as a strategic catalyst, navigating IT transformation, endorsing agile and lean methodologies, and sculpting the IT workforce blueprint. It champions stringent governance, proactive risk management, and unwavering compliance with policies and standards, while also ensuring meticulous financial oversight of IT resources. ITSBA is the driving force behind organizational change and transformation efforts, instilling a culture of innovation and continuous learning. ITSBA is responsible for equipping the IT workforce with the necessary skills to address both present and future technological advancements and managing strategic sourcing and vendor management. 

ITSPE Context 

IT People Engagement & Development (ITSPE) unit as part of the World Bank Group Information and Technology Solutions operates at the intersection of technology upskilling, learning, IT workforce strategy, and agile transformation. Its mandate is twofold:  1)Ensure the WBG organization has the right technology skills, digital fluency, and adoption capability—at the right time—to realize value from technology investments and enable successful digital transformation, 2)Build and sustain the right technology workforce, skills, leadership, and engagement in IT to enable agile delivery of business priorities and support digital transformation. The unit leads:  

• Technology Learning Strategy & Roadmaps – Defining the critical technical capabilities ITS must build (cloud, data, AI, cybersecurity, agile, DevOps, etc.) and orchestrating structured, role-based learning pathways aligned to product and platform strategies.
• IT Workforce Strategy, Workspace & Skills Planning – Using workforce analytics, skills intelligence, and labor market insights to anticipate capability gaps and inform build/buy/borrow decisions in IT. This includes strategic workspace planning, global talent distribution, follow-the-sun models, and high-performing team collaboration environments.
• IT-Specific Talent & Career Architecture – Designing skills-based role clarity, career pathways, and capability progression frameworks tailored to a modern technology organization. Developing partnerships
• Engagement & Agile Culture Enablement – Translating engagement insights into operational and environmental improvements that strengthen psychological safety, team effectiveness, inclusion, and delivery performance in an agile technology organization.
  
  Duties and accountabilities: 
  
  The Extended Term Consultant EC1 (IT Workforce Development and Engagement Analyst level) is an established and productive individual contributor who combines agile program coordination, workforce analytics, performance reporting, and employee engagement delivery. Working under general supervision, the Analyst applies independent judgment to well-defined but difficult assignments, produces decision-ready insights and written outputs, and coordinates cross-functional workstreams with accountability for results. The role strengthens ITSPE delivery by serving as Scrum Master for Agile teams, maintaining delivery visibility in Azure DevOps, producing workforce and program analytics, coordinating organizational performance reporting, and supporting meaningful staff engagement and listening mechanisms.
  
  Role Scope and Distinction
• Applies independent analysis, original thinking, and sound judgment within established strategies and frameworks.
• Manages assigned workstreams and deliverables with limited day-to-day supervision.
• Articulates issues, develops options, and recommends practical solutions to stakeholders.
• Coordinates across ITSPE initiatives while escalating strategic, policy, or high-risk decisions appropriately.
• Provides guidance and assistance to junior colleagues or support teammates, as needed.
  
  Duties 
• Serve as Scrum Master for ITSPE Agile teams, facilitating SAFe ceremonies including PI Planning, daily syncs, reviews, and retrospectives to support aligned and predictable delivery.
• Partner with Product Owners to translate strategic priorities into epics, features, stories, acceptance criteria, and actionable work plans with clear prioritization, ownership, dependencies, and milestones.
• Promote consistent use of Azure DevOps as ITSPE’s primary work management platform, maintaining reliable boards, backlogs, work items, and delivery information aligned with team priorities.
• Support the design, develop, and maintenance of workforce analytics solutions, dashboards, and reporting frameworks that provide timely insights for workforce planning and organizational decision-making.
• Prepare executive-ready presentations, reports, and data materials for workforce management meetings, leadership discussions, and planning activities, translating complex information into clear findings and recommendations.
• Support cross-functional ITSPE reporting by synthesizing progress, outcomes, dependencies, risks, OKRs, KPIs, and performance metrics across initiatives and value streams, while validating data quality and reporting consistency.
• Coordinate employee engagement events, leadership forums, recognition activities, and staff listening mechanisms, including logistics, communications, stakeholder coordination, participant engagement, surveys, open forums, skip-level sessions, and post-event reporting.

Selection Criteria

• Education, Certifications: Bachelor’s or Master’s degree with 2 years of experience or equivalent combination of education and experience (for example, in the IT field: Bachelor’s Degree with a minimum of 1 year of related work experience).
• Certifications: Agile certification, e.g. SAFe Agilist (SA) required.
• Demonstrated experience in Agile program delivery or Scrum Master responsibilities, including facilitation of SAFe or comparable Agile ceremonies and coordination of cross-functional workstreams.
• Hands-on experience using Azure DevOps or a comparable work management platform to maintain backlogs, boards, work items, delivery status, dependencies, and reporting.
• Strong workforce analytics and data visualization capability, including advanced use of Excel and/or Power BI to produce accurate dashboards, trend analysis, and decision-ready insights.
• Experience coordinating organizational reporting, including OKRs, KPIs, program metrics, executive presentations, and cross-functional status reporting.
• Experience supporting employee engagement, staff listening, leadership forums, recognition programs, or culture initiatives in a complex, geographically distributed organization.
• Excellent written and verbal communication, stakeholder collaboration, structured problem-solving, attention to detail, and ability to manage multiple priorities with limited supervision.
  
  Technology & Tools:
• Understanding of the IT landscape and use of digital tools to enhance engagement
• Proficiency in Microsoft 365, Teams, Zoom, Webex, and collaboration platforms
• Experience with SharePoint site design and management
• Familiarity with digital engagement tools and AI tools (e.g., Microsoft Copilot)
  
  Project & Delivery Skills: Strong project management and organizational skills, with attention to detail and ability to manage multiple priorities. 
  
  Teamwork & Agility: Ability to work effectively in fast-paced, geographically dispersed teams. 

WBG Culture Attributes:

1. Sense of urgency: Anticipate and quickly respond to the needs of internal and external stakeholders.
2. Thoughtful risk-taking: Challenge the status quo and push boundaries to achieve greater impact.
3. Empowerment and accountability: Empower yourself and others to act and hold each other accountable for results.

World Bank Group Core Competencies

As per WBG policy, an Extended Term (ET) appointment is subject to a lifetime maximum of three (3) years. Former and current ET staff who have completed or are in the process of completing their third-year ET appointment are not eligible for future ET appointments.

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC including our values and inspiring stories.