Web Manager

OBJECTIVES OF THE PROGRAMME

The Global Polio Eradication Initiative (GPEI), mandated by the World Health Assembly to stop transmission of wild poliovirus, has reduced global incidence of polio by 99.9%. It is a partnership spearheaded by WHO, Rotary International, US CDC and UNICEF and supported by BMGF and Gavi. The programme supports Member States in carrying out surveillance and immunization campaigns and strengthening routine immunization, in order to stop polio transmission. The GPEI website www.polioerdication.org serves to inform internal and external stakeholders on the global work of the GPEI programme. It is managed and maintained by WHO. The WHO staff member will work closely with the resource mobilization and communications team to manage web site content and structure to serve as web manager, and further develop technical content solutions for the website. The work will require engaging with WHO staff across the department and in other departments, and with vendors and GPEI partners.
 

DESCRIPTION OF DUTIES

Website design:

• Regularly collaborate and consult with internal stakeholders on ensuring functionality responds to their needs; carry out external stakeholder surveys.• Propose and facilitate the development of any design elements required.Guide and collaborate with web vendor for any technical and design updates needed.•

• Ensure interactive polio map remains functional and up to date.

Website Management:

• Manage the GPEI website and the polio page on the main WHO website ensuring content is current, accurate and well displayed while remaining in line with the programme's brand andmission.

• Liaise with IT department for registration of domains, adherence to legal factors, internet security and other elements including purchases and renewal of web certificates.

• Manage relationship with web vendor, negotiate contracts while adhering to the web budget and ensuring web solutions align with programmatic needs.

• Conceptualize, test and launch new web pages and sections within the capacity of the Content Management System (CMS).

• Collaborate with the Global Communications group and country focal points to implement web content strategies that meet programme objectives.

• Develop and implement effective search engine optimization (SEO) and keyword strategies across the site.

• Ensure country pages are up-to-date in accordance with latest IHR classifications and regulations.

• Coordinate with the polio data team and finance team to provide accurate and current polio cases and finance information on the website.

• Anticipate the programme's website needs and provide input and solutions to complex presentation of data and information.

• Through the collection of statistics and user analysis, monitor assess and report on the performance of digital communication activities during the financial reporting periods.

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• Conduct regular page audits to fix broken links, respond to web queries and resolve website issues.

Content creation and social media management:

• Collaborate with relevant focal points to ensure website content is relevant and meets the partnership's communication needs and objectives.

• In collaboration with the data team, prepare and publish the weekly polio case updates and programme headlines.

• Contribute to developing and editing the programme's monthly newsletter - Polio News.

• Draft and edit news stories and other communication texts and materials when needed.

• Regularly publish content on the programme's WHO/Polio account including a weekly polio case graphic and summary.

• Provide digital guidance to the communications team and respond to digital and social media-related queries and requests.

• Stay up-to-date on current digital and social media trends and explore opportunities to add value to the programme's digital presence.

• Perform other related duties as assigned.
   

REQUIRED QUALIFICATIONS

Education

Essential: A first level university degree in communications, information systems or relevant field.
Desirable: Advanced degree in one of the previous areas.
 

Experience

Essential: 

• At least 5 years of digital communication experience combined in developing country and in humanitarian organizations at global level. 
• Demonstrated international exposure.
• Website management experience in a global health programme including developing technical solutions related to programme information (content, analytics and data visualization).
• Experience working in a public private partnership in the health sector and having an established network of key communication stakeholders at global and regional levels.
• Experience in countering misinformation on disease vaccination by creating targeted and informative communication messages.
• Experience managing and working with external web service providers.

Desirable: 

• Good understanding of the epidemiology of poliomyelitis, serotypes of the virus and the vaccines used in fighting the disease plus experience in preparing country information updates in accordance with IHR classifications.
• Life experience in country with weak health infrastructure and knowledge of issues related to access to vaccines in a developing country.
   

Skills

• Ability to assess data and infographic needs of external audiences and work with technical staff to find solutions for presenting dynamic infographics and maps for non-technical audiences.
• Good knowledge of search engine optimization and ability to create metrics to measure impact of priority content.
• Understanding of vaccine-preventable diseases and sensitivity to contexts of vaccine hesitancy and political/social tensions.
• Ability to mine, analyse and integrate disease data onto a website and other communication materials.
   

WHO Competencies

Teamwork
Respecting and promoting individual and cultural differences
Communication
Producing results
Knowing and managing yourself
 

Use of Language Skills

Essential: Expert knowledge of English.
Desirable: Intermediate knowledge of French.

 

REMUNERATION

WHO salaries for staff in the Professional category are calculated in US dollars. The remuneration for the above position comprises an annual base salary starting at USD 71,335 (subject to mandatory deductions for pension contributions and health insurance, as applicable), a variable post adjustment, which reflects the cost of living in a particular duty station, and currently amounts to USD 4976 per month for the duty station indicated above. Other benefits include 30 days of annual leave, allowances for dependent family members, home leave, and an education grant for dependent children.
 

ADDITIONAL INFORMATION

• Staff members separated due to the 2025 Prioritization and Realignment Process will receive special consideration according to the applicable regulatory framework.

• This vacancy notice may be used to fill other similar positions at the same grade level.

• Only candidates under serious consideration will be contacted.

• A written test and/or an asynchronous video assessment may be used as a form of screening.

• In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.

• According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible.

• Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and eManual.

• The Director-General retains the discretion to not make any appointment to this vacancy, to make an appointment at a lower grade, or to make an appointment with a modified job description, including shortening the duration of the appointment.

• Staff members in other duty stations are encouraged to apply.

• WHO is committed to creating a diverse and inclusive environment of mutual respect. WHO recruits and employs staff regardless of disability status, sex, gender identity, sexual orientation, language, race, marital status, religious, cultural, ethnic and socio-economic backgrounds, or any other personal characteristics.

• WHO is committed to achieving gender parity and geographical diversity in its staff. Women, persons with disabilities, and nationals of unrepresented and underrepresented Member States (https://www.who.int/careers/diversity-equity-and-inclusion) are strongly encouraged to apply.

• Persons with disabilities may request reasonable accommodations (modifications or adjustments to the application or recruitment process) to support their participation in the application and recruitment process. Please send an email to reasonableaccommodation@who.int with your full name, the vacancy number you are applying for, and specific details of the accommodation needed in your request.

• An impeccable record for integrity and professional ethical standards is essential. WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter into practice.

• WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates.

• Mobility is a condition of international professional employment with WHO and an underlying premise of the international civil service. Candidates appointed to a fixed-term position in the International Professional category (Grades P1-D2) are eligible for Geographical Mobility and may be assigned to any activity or duty station of the Organization throughout the world.

• WHO also offers wide range of benefits to staff, including parental leave and attractive flexible work arrangements to help promote a healthy work-life balance and to allow all staff members to express and develop their talents fully.

• The statutory retirement age for staff appointments is 65 years. For external applicants, only those who are expected to complete the term of appointment will normally be considered.

• Please note that WHO's contracts are conditional on members of the workforce confirming that they are vaccinated as required by WHO before undertaking a WHO assignment, except where a medical condition does not allow such vaccination, as certified by the WHO Staff Health and Wellbeing Services (SHW). The successful candidate will be asked to provide relevant evidence related to this condition. A copy of the updated vaccination card must be shared with WHO medical service in the medical clearance process. Please note that certain countries require proof of specific vaccinations for entry or exit. For example, official proof /certification of yellow fever vaccination is required to enter many countries. Country-specific vaccine recommendations can be found on the WHO international travel and Staff Health and Wellbeing website. For vaccination-related queries please directly contact SHW directly at shws@who.int.

• WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.

• For information on WHO's operations please visit: http://www.who.int.

• *For WHO General Service staff who do not meet the minimum educational qualifications, please see e-Manual III.4.1, para 220.

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