Travel Quality Specialist

Mission and objectives

The World Health Organization serves as the directing and coordinating authority for public health within the United Nations system. WHO seeks to promote health, ensure everyone can attain the highest level of health, keep the world safe and serve the vulnerable through partnerships, people and countries.

Context

The organization is implementing Meeting and Travel Services (MTS) to streamline meeting coordination, travel arrangements, expense management, and compliance with applicable meeting and travel policies. Within this framework, the MTS Business Support Team is responsible for ensuring the effective day-to-day functioning of the system, providing user support, and contributing to the continuous improvement of MTS processes. The assignment aims to provide operational and functional support to the Meeting and Travel Services, ensuring efficient system utilization, adherence to organizational policies and procedures, and timely identification and resolution of operational and technical issues. Duty Station and Eligibility: This assignment is open to Indian nationals and candidates legally residing in India who possess the appropriate residency and work authorization.

Task Description

Under the supervision of the Travel Quality Supervisor, the incumbent will: - Review and approve Expense Reports in accordance with WHO travel policies and procedures within established timelines. - Verify supporting documentation and ensure the completeness and accuracy of claims submitted by travelers. - Identify discrepancies, missing documentation, or policy exceptions and communicate the required corrective actions to travelers or administrative assistants. - Provide regular weekly on-site support to travelers and travel arrangers at WHO Regional Offices, particularly for complex Expense Reports that have been reviewed and returned for adjustment.

Competencies and values

• Professionalism: demonstrated understanding of operations relevant to WHO; technical capabilities or knowledge relevant or transferrable to WHO procedures and rules; discretion, political sensitivity, diplomacy and tact to deal with clients; ability to apply good judgement; ability to liaise and coordinate with a range of different actors, especially in senior positions; where appropriate, high degree of autonomy, personal initiative and ability to take ownership; resourcefulness and willingness to accept wide responsibilities and ability to work independently under established procedures; ability to manage information objectively, accurately and confidentially; responsive and client-oriented;
• Integrity: demonstrate the values and ethical standards of the UN and WHO in daily activities and behaviors while acting without consideration of personal gains; resist undue political pressure in decision-making; stand by decisions that are in the organization’s interest even if they are unpopular; take prompt action in cases of unprofessional or unethical behavior; does not abuse power or authority.
• Teamwork and respect for diversity: ability to operate effectively across organizational boundaries; excellent interpersonal skills; ability to establish and maintain effective partnerships and harmonious working relations in a multi-cultural, multi-ethnic, mixed-gender environment with sensitivity and respect for diversity; sensitivity and adaptability to culture, gender, religion, nationality and age; commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of UN operations; ability to achieve common goals and provide guidance or training to colleagues;
• Commitment to continuous learning: initiative and willingness to learn new skills and stay abreast of new developments in area of expertise; ability to adapt to changes in work environment.
• Planning and organizing effective organizational and problem-solving skills and ability to manage a large volume of work in an efficient and timely manner; ability to establish priorities and to plan, coordinate and monitor (own) work; ability to work under pressure, with conflicting deadlines, and to handle multiple concurrent projects/activities.
• Communication: proven interpersonal skills; good spoken and written communication skills, including ability to prepare clear and concise reports; ability to conduct presentations, articulate options and positions concisely; ability to make and defend recommendations; ability to communicate and empathize with staff (including national staff), military personnel, volunteers, counterparts and local interlocutors coming from very diverse backgrounds; capacity to transfer information and knowledge to a wide range of different target groups;
• Flexibility: adaptability and ability to live and work in potentially hazardous and remote conditions, involving physical hardship and little comfort; to operate independently in austere environments for protracted periods; willingness to travel within the area of operations and to transfer to other duty stations within the area of operations as necessary.
• Genuine commitment towards the principles of voluntary engagement, which includes solidarity, compassion, reciprocity and self-reliance; and commitment towards WHO ’s mission and vision, as well as to the UN Core Values.

Living conditions and remarks

1. Pre-Assignment - Entry Lump Sum: USD 200. 2. During the Assignment - Volunteer Living Allowance (VLA): INR 70,158.41 per month. - Learning and Training: Access to UNV’s learning and career development resources. - Annual Leave: 2.5 days per month. - Insurance: Health, life, and disability insurance coverage, including coverage in cases of malicious acts, for the UN Volunteer only. Please refer to the Conditions of Service for further details and eligibility criteria. Duty Station and Eligibility: This assignment is open to Indian nationals and candidates legally residing in India who possess the appropriate residency and work authorization.