Application Support Technician (M365 Power Platform and Fabric)

The UNICC workforce consists of many diverse nationalities, cultures, languages, and opinions. UNICC seeks to sustain and strengthen this diversity by ensuring equal opportunity and an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, ethnicity, sex, national origin, age, religion, disability, sexual orientation and gender identity.

Purpose of the Position:

The purpose of the post is to provide M365 Power Platform and Fabric support within the Digital Solutions Centre Division (DS), including supporting the team on the implementation and on-going support of M365 services for UNICC and its clients.

Objectives of the Programme:

UNICC provides the digital foundations that support the digital transformation and future of the UN system and other international organizations

Main duties and responsibilities:

The incumbent will work under the direct supervision and guidance of the Program Manager of Digital Solution Managed Services (DSM) within the Digital Solutions Centre Division (DS). The incumbent could be requested to do any other tasks of similar level in related fields.

Under guidance, the incumbent will perform the following duties:

• Provide M365 Power Platform and Fabric administration and management; administrate the general tenant policies according to the governance and best practices; administrate and configure different M365 products
• Support the adoption, configuration, and effective use of scalable Power Platform and Fabric solutions across UNICC partner organizations
• Assist in evaluation, configuration, and installation of new Power Platform and Fabric features in accordance with established governance, the United Nations policies and guidelines and industry best practices
• Be responsible for implementing, managing and maintaining standard configurations, monitoring and analysis tools
• Work in close collaboration with other technical teams, such as Cybersecurity, Information Management, and Service Management
• Assist in deploying of monitoring and analysis tools for Power Platform and Fabric services, and in implementing processes to assist in operational support of Power Platform and Fabric services
• Provide timely resolution of tier-2 end-user support issues related to Power Platform and Fabric services and escalate tier-3 issues to the designated vendor support channels
• Assist in drafting and updating of technical documentation on the Power Platform and Fabric services and related procedures and operations
• Apply responsible AI practices when using AI-enabled tools, in line with UNICC policies, including human oversight, validation of AI-generated outputs, confidentiality, data protection, information security and auditability
• Work increasingly through automation and AI-enabled tools and optimize own tasks, workflows and data ingestion where possible
• Other: Provide other ad hoc support either within the team or in other teams as required – this includes the participation in special projects or support to service delivery for short period of time on a part-time or full time basis upon request from the senior management

Experience and Skills required:

Essential:

• Five (5) years of relevant IT experience, including at least one year of experience working with customers on Cloud and M365 specific solutions and deployments

• Excellent knowledge and hands-on experience as a Power Platform administrator, including environments, connectors, governance controls, and tenant administration

• Excellent knowledge and hands-on experience as a Fabric and Power BI administrator, including tenant settings, capacities, OneLake, workspaces, data gateways and governance controls

• Good experience in scripting and automation, in particular PowerShell scripting, Microsoft Graph and other automation technologies such as Python

• Experience analysing, troubleshooting, and providing solutions for technical issues

• Experience preparing and maintaining technical documentation, operational procedures, and user guidance

Desirable:

• Experience developing and maintaining customized reporting solutions and dashboards to support Microsoft 365 service monitoring, usage analysis, and operational decision-making

• Exposure in IT Service Management (ITSM: ISO 20000), ITIL framework and other industry standards

• Understanding of UNICC products and services

• Previous experience with AI tools on task automation and optimization

Education:

Essential:

• Secondary school diploma, supplemented by specialized training in IT

Desirable:

• Microsoft Certification in Power Platform, Power BI or Fabric

• Other relevant M365 Certifications

• Certification in IT Service Management (ISO 20000 and/or ITIL)

Languages:

• English: Expert knowledge is required
• Knowledge of the local language of the Duty Station is an advantage

UNICC Global Competencies:

• Teamwork: Develops and promotes effective relationships with colleagues and team members. Deals constructively with conflicts.
• Communicating: Expresses oneself clearly in conversations and interactions with others; listens actively. Produces effective written communications. Ensures that information is shared.
• Respecting and promoting individual and cultural differences: Demonstrates the ability to work constructively with people of all backgrounds and orientations. Respects differences and ensures that all can contribute.
• Producing results: Produces and delivers quality results. Is action oriented and committed to achieving outcomes.
• Moving forward in a changing environment: Is open to and proposes new approaches and ideas. Adapts and responds positively to change.
• Knowing and managing yourself: Manages ambiguity and pressure in a self-reflective way. Uses criticism as a development opportunity. Seeks opportunities for continuous learning and professional growth.

Eligibility:

This position is subject to local recruitment pursuant to staff rule 4.4 of the United Nations Staff Rules. All staff in the General Service and related categories shall be recruited in the country or within commuting distance of each office, irrespective of their nationality and of the length of time they may have been in the country. A staff member subject to local recruitment shall not be eligible for the allowances or benefits exclusively applicable to international recruitment.

Compensation:

Annual Salary Estimation (net of tax at single rate):

• Valencia, Spain: EUR 45,478

UNICC also offers generous leave and absence allowances, flexible working hours, overtime compensation, teleworking, access to training, and depending on eligibility other benefits such as relocation grant, dependency allowance, language allowance, or education grant.

Closing date for applications:

Applications will be accepted until midnight (Geneva Time) on 08 November 2026.

Notes:

• Technical and/or personality tests may be carried out as part of the selection process
• Only short-listed candidates will be contacted
• Though you may not be selected for this advertised position, the UNICC will keep your application in a roster if your profile is deemed to be of potential interest for the Centre. You may thus be solicited by our HR department to participate in an interview for another position

Please inform us should you require any specific accommodation to facilitate your application

The UNICC workforce consists of many diverse nationalities, cultures, languages, and opinions. UNICC seeks to sustain and strengthen this diversity by ensuring equal opportunity and an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, ethnicity, sex, national origin, age, religion, disability, sexual orientation and gender identity.

For applications to be valid, they must contain a motivation letter and the filled Personal History Form.