MEAL Officer (INT11860)

Oxfam is a global movement of people working together to end the injustice of poverty.

That means we tackle the inequality that keeps people poor. Together we save, protect and rebuild lives. When disaster strikes, we help people build better lives for themselves, and for others. We take on issues like saving lives, governance and peace building, education, land rights and discrimination against women. And we won’t stop until every person on the planet can enjoy life free from poverty.

We are an international confederation of 19 organizations (affiliates) working together with partners and local communities in the areas of humanitarian, development and campaigning, in more than 90 countries.

All our work is led by three core values: Empowerment, Accountability, Inclusiveness. To read more about our values please click here

The Role

Oxfam has been working in South Sudan since 1983. Our Programmatic Strategy concentrates on saving lives, Resilient Livelihoods, Advancing Gender Justice and Good Governance and Active Citizenship through a full spectrum platform that includes humanitarian response, recovery and resilience, long term development and policy and advocacy. Oxfam currently operates via seven area field offices in South Sudan. (It also works in partnership with several national organisations and community groups.

The Role:

Key Responsibilities

Job Responsibility # 1: Designing, Strengthening and management of MEAL system # Time 25%.

• Support the design, implementation and continuous improvement of project and programme MEAL systems.
• Develop and update MEAL plans, Indicator Tracking Tables (ITT/IPTT), monitoring frameworks and data collection plans.
• Support development of logical frameworks, results frameworks and indicator reference sheets.
• Design quantitative and qualitative data collection tools and methodologies.
• Ensure alignment with Oxfam Programme Quality Standards, CHS and donor requirements.
• Support establishment and maintenance of project databases and information management systems.
• Ensure data management protocols, confidentiality and data protection standards are followed.
• Support integration of gender, safeguarding and inclusion considerations into MEAL systems.

Job Responsibility # 2: Performance Monitoring, Data Quality and Reporting. # Time 25%.

• Coordinate routine monitoring activities across project locations.
• Conduct field monitoring visits and data verification exercises.
• Lead baseline, endline, post-distribution monitoring (PDM), needs assessments, satisfaction surveys and other studies.
• Track progress against indicators and targets and provide regular performance updates.
• Conduct Data Quality Assessments (DQAs) and support corrective actions.
• Analyze quantitative and qualitative data using appropriate software and methodologies.
• Support preparation of monthly, quarterly, annual and donor reports.
• Maintain monitoring trackers and programme performance dashboards.
• Support beneficiary counting and reporting in accordance with Oxfam guidance.
• Ensure timely submission and quality assurance of project data.

Job Responsibility # 3: Management of Beneficiary Feedback and Accountability System (CFM) # Time 20%.

• Establish, strengthen and monitor Community Feedback and Complaint Mechanisms (CFM/FCRM).
• Ensure accountability commitments are integrated throughout programme implementation.
• Manage complaint and feedback databases and tracking systems.
• Monitor complaint resolution processes and follow-up actions.
• Produce regular accountability reports and analysis.
• Support meaningful community participation in project planning, implementation, monitoring and review.
• Promote awareness among communities regarding feedback and complaint channels.
• Ensure accountability systems align with CHS commitments and Oxfam policies.
• Support safeguarding-related referrals in accordance with Oxfam protocols.

Job Responsibility # 4: Support and Capacity Building of Oxfam and partners staff on MEAL mechanism # Time 15%.

• Promote awareness and understanding of quality standards among program staff (including SPHERE standards, Core Humanitarian Standards [CHS] and Oxfam PQ Standards).
• Support and train Oxfam & Partner staff on MEAL tools/databases.
• Conduct CHS, FCRM session for Oxfam & partners staff.
• Provide technical support for projects to include an accountability mechanism at field level
• Undertake periodic monitoring and technical support visits to partner at field level to assess progress against agreed MEAL system and recommend corrective actions as appropriate.
• Work closely with partner MEAL staff or focal points and provide support as appropriate.
• Provide training to partners on accountability and support them in setting up own mechanisms.

Job Responsibility # 5: Design, conduct and facilitate learning mechanisms. # Time 10%.

• Support planning and implementation of evaluations, reviews and learning exercises.
• Facilitate After Action Reviews (AARs), Lessons Learned Workshops and Reflection Sessions.
• Document best practices, success stories, case studies and programme innovations.
• Support dissemination of findings and recommendations.
• Promote evidence-based decision making and adaptive management.
• Maintain records of assessments, evaluations and learning products.

Job Responsibility # 6: Coordination and Representation. # Time 5%.

• Participate in internal programme review meetings.
• Represent Oxfam in relevant MEAL, accountability and information management forums when delegated.
• Coordinate with programme teams to ensure integration of MEAL activities.
• Support donor visits, assessments and audits.
• Perform any other duties assigned by the line manager consistent with the role.
• Experience:

• Essential:

1. Minimum 3 years of experience in Monitoring, Evaluation, Accountability and Learning within humanitarian and/or development programmes.
2. Experience supporting projects in sectors such as WASH, EFSVL, Protection, Gender, Education, Governance or Humanitarian Response.
3. Experience conducting assessments, surveys, PDMs and evaluations.
4. Experience managing accountability and feedback mechanisms.
5. Experience working with national and international NGOs.

• Desirable:

1. Experience working with local partners.
2. Experience in emergency response programming.
3. Experience supporting donor-funded projects.

• Technical Competencies:

1. Strong understanding of Monitoring, Evaluation, Accountability and Learning principles.
2. Strong quantitative and qualitative data analysis skills.
3. Advanced Microsoft Excel skills.
4. Proficiency in SurveyCTO, KoboToolbox or similar platforms.
5. Knowledge of Power BI, Tableau or dashboard development.
6. Experience using SPSS, STATA, R or similar statistical software.
7. Strong report writing and analytical skills.
8. Knowledge of CHS and humanitarian accountability principles.

• Core Competencies:

1. Strong analytical and problem-solving skills.
2. Excellent communication and facilitation skills.
3. Strong planning and organizational skills.
4. Ability to work independently in challenging environments.
5. Commitment to accountability and continuous learning.
6. Ability to work effectively with diverse teams and communities.

High level of integrity, professionalism and confidentiality.

What we are looking for: MEAL Officer to base in Kapoeta.

Our values and commitment to safeguarding

Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom Oxfam GB engages. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records and terrorism finance checks. Oxfam GB also participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures.

We are committed to ensuring diversity and gender equality within our organisation and encourage applicants from diverse backgrounds to apply.

About us

Oxfam is a global community who believe poverty isn’t inevitable. It’s an injustice that can be overcome. We are shop volunteers, women’s right activists, marathon runners, aid workers, coffee farmers, street fundraisers, goat herders, policy experts, campaigners, water engineers and more. And we won’t stop until everyone can live life without poverty for good.

Oxfam GB is a member of international confederation of 21 organisations working together with partners and local communities in the areas of humanitarian, development and campaigning, in more than 90 countries.

A thriving diverse Oxfam:

It’s people power that brings about change. To play our part as a global organisation working to overcome poverty and inequality, we need equality, diversity and inclusion across our community of staff, partners and volunteers. Together, we’re committed to becoming a more diverse workforce, better able to tackle the global challenges that face our world today.

To do that:

• We need to dismantle the unequal power structures that exist everywhere, this including Oxfam and the wider development and charity sectors.
• We need an inclusive Oxfam where everyone can bring who they are to our work and feels celebrated for the differences they bring.
• We want and need everyone, and that means we need you.