ICLA Officer Mozambique Mocímboa da Praia

All NRC employees are expected to work in accordance with the organisation’s values. To be dedicated, innovative, inclusive and accountable are attitudes and believes that shall guide our actions and relationships. NRC has a commitment to safety and wellbeing and together we build a positive working culture to feel valued, empowered, supported, safe and have a sense of belonging.   NRC does not tolerate employees exploiting or abusing people and has zero tolerance to inaction.

Background
NRC has delivered Information, Counselling and Legal Assistance (ICLA) activities in Mocímboa da Praia since 2024, supporting displaced, returnee and host community members to access information on their rights and obtain civil documentation. As returns to the district continue and needs remain significant, NRC is now establishing a full-time ICLA team based in Mocímboa da Praia to ensure a sustained, accessible and community-based presence. The ICLA Officer will be part of this team, providing technical support to field activities and contributing to the quality and impact of NRC’s legal assistance programming in the district. 
Roles and responsibilities
The Information, Counselling and Legal Assistance (ICLA) Officer will be based at the NRC office in Mocimboa da Praia to implement ICLA program activities and will take regular field trips in Cabo Delgado Province to conduct mobile legal clinics, facilitate information and awareness raising sessions, and assist with other assigned ICLA program activities as relevant.

Generic Responsibilities

• Adherence to NRC policies, guidelines and procedures
• Responsible for implementing the technical portfolio of ICLA activities within high quality standards, in line with proposal, strategies and donor requirements
• Provide regular progress reports to the Field Manager
• Actively contributes to capacity building of project staff and transfer key skills to technical assistants
• Provide, in consultation with field teams, recommendations on ICLA actions and response mechanisms
• Liaise and collaborate with the relevant local authorities and other key stakeholders in the area
• Be up-to-date on local and national news and provide briefings to NRC staff on relevant information
• Be alert to the security implications of NRC’s activities relating to Protection and Human Rights concerns

Specific responsibilities:

• Conduct and lead ICLA activities implementation if the field, providing advice and information to a variety of parties on the processes involved, coordinate awareness and information sessions and overseeing local authorities’ capacity building programmes.
• Conduct information and counselling sessions on legal identity, HLP, and other ICLA thematic areas for beneficiaries.
• Conducts visits to IDP relocation sites, host communities, local authorities, partners and government officials to identify needs and provide support through legal assistance, capacity building, and advocacy.
• Carry out and support mapping(s) of service providers, including regular updates, in the area of responsibility
• Prepare documents containing legal and related information for target communities.
• Adapt and/or design Information, Education, Communication (IEC) materials related to legal identity, HLP, and other ICLA thematic areas.
• Undertake development and implementation of NRC’s case management systems and database(s) of cases
• Responsible for the operational implementation of needs assessment and beneficiary registeation
• Document findings of ICLA (HLP) needs assessments; including preparation of reports and other relevant documents.
• Regularly meet with other relevant actors and stakeholders for enhanced coordination in the field
• Perform other relevant tasks as assigned by the Field Manager / Area Manager

Generic professional competencies

• University degree in law, social studies, development studies / other relevant field
• Minimum of two (2) years of work experience with an NGO, legal or international organisation in the area of Protection or Human Rights
• Experience from working as a Protection Officer in a humanitarian/recovery context
• Experience working with and implementing projects through local partners
• Previous experience working in complex and volatile contexts
• Fluency in spoken and written Portuguese
• Knowledge of local languages spoken in northern Cabo Delgado
• Commitment to humanitarian principles and NRC core values

Context related skills, knowledge and experience

• Knowledge of the context in Mozambique, particularly Cabo Delgado Province and Northern Mozambique.
• Experience working with government, local authorities, humanitarian actors, host community and displaced populations (IDPs and Refugees)
• Experience with the Microsoft Office Suite

Behavioural competencies

• Handling insecure environments
• Managing resources to optimize results
• Empowering and building trust
• Planning and delivering results
• Flexible and creative
• Pro-active, goal-oriented and results driven