Since 1863, the International Committee of the Red Cross (ICRC) has worked to preserve human dignity and relieve suffering caused by war and armed violence.
In collaboration with our Red Cross and Red Crescent partners around the world, we do everything we can to deliver life-saving aid, reconnect families and locate missing people – helping those who need it most, regardless of who they are and what side of the front line they are on.
We engage with authorities and armed forces on all sides, often confidentially, pressing for access to detainees to improve their living conditions and urging compliance with international humanitarian law to protect non-combatants, including from digital threats.
The Functional Application Support Specialist acts as subject matter expert to enable an efficient use of the PAM application. They provide Level 2 functional/application support to end-users, assisting when they encounter problems (e.g. clarify procedures, manage access rights etc.) channeled through tickets escalated from the Level 1 global support. Whenever needed, the Functional Support Specialist escalates tickets to the L3 Functional Support or to the L2 Technical Support team.
The Functional Support Specialist plays an important role in building capacity of headquarters and field colleagues by identifying gaps, organizing virtual trainings and coaching field teams to set up projects in the PAM application.
They maintain reference data, support users to improve data quality and ensure data is processed in line with the internal rules (according to e.g. information management and data protection rules). They keep track of recurrent functional/application problems, performs root cause analysis and builds & improves the application Knowledge Base accordingly.
In addition, the Functional Support Specialist acts as a bridge between users and the project team throughout the duration of the project, regularly collects and provides user feedback to the project team, contributes to solution testing and also directly supports the rollout of subsequent PAM releases by contributing to the creation & improvement of PAM training materials.
Functional support & application administration
Data quality and reporting
Support continuous improvement
New solution releases and capacity building
University degree, preferably in Business Administration, Information Management Systems, Engineering or equivalent studies.
The ICRC values diversity and is committed to creating an inclusive working environment. We welcome applications from all qualified candidates.
If you are interested in this position, please send us your CV and Motivation letter in English. Only shortlisted candidates will be contacted.
At the ICRC, we value impact, collaboration, respect, and compassion. We seek candidates who demonstrate behaviors based on these shared values. For more information on the ICRC values, please visit this page.
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