Technical Advisor II, Service Delivery

Job Summary:

The TA II/Service Delivery will provide technical advice, guidance, and support strengthening program design and implementation with a focus on strengthening community and facility based health networks providing integrated HIV, TB, malaria, MCH, and nutrition services in line with CRS program quality principles and standards, donor guidelines, and industry best practices. Working in collaboration with the Liberia team, the TA II/Service Delivery will support implementing partners and quality, integrated services. Your role will focus on service quality, integration, supervision, and operational readiness across HIV, tuberculosis, malaria, maternal, newborn, and child health, nutrition and mental health & psychosocial support services. Your technical knowledge, advice, and guidance will contribute to improved access, quality, and continuity of care and will support readiness for transition to local ownership and sustainability.

Roles and Key Responsibilities:

• Provide technical advice, guidance, and support to strengthen integrated health service delivery for implementing partners and government counterparts in line with CRS program quality standards, national policies, and donor requirements. Support the application of service delivery approaches across HIV, TB, malaria, MNCH, nutrition and other priority health services.
• Support implementing partners and government counterparts in strengthening planning, implementation, and monitoring of integrated service delivery models across hub facilities, spoke facilities, and community posts. 
• Support facilities and district structures to strengthen quality of care, respectful care practices, infection prevention, referral systems, and continuity of services across the care cascade. Provide technical assistance in line with established standards and guidance, supporting improvements in access, quality, and coverage.
• Provide technical assistance strengthening supervision systems, including joint supervision with district health management teams, routine performance reviews, and followup on agreed corrective actions related to service delivery.
• Support alignment of faith‑based and community‑supported facilities with Ministry of Health service delivery standards, guidelines, and reporting requirements, in coordination with relevant government structures.
• Advice project teams on integrating donor and government service delivery priorities and requirements into CRS program approaches and workplans.
• Strengthen the capacity of CP staff and implementing partners through development of learning agendas, trainings, mentoring, and coaching related to service delivery and quality improvement.
• Contribute to knowledge management and learning by supporting analysis of routine program data, documenting lessons learned, and sharing best practices related to integrated service delivery.
• Work closely with monitoring, evaluation, accountability, and learning colleagues and coordinate with Data systems integration, Health Systems Strengthening, and Transition teams to ensure service delivery is informed by data use, systems strengthening, and transition planning.

Knowledge, Skills and Abilities

• Demonstrated application of technical principles related to health service delivery and quality improvement.
• General knowledge of related disciplines to ensure a cross‑sectoral approach.
• Proficiency in Microsoft Office applications, web‑conferencing tools, and information‑management systems.
• Experience in mentoring, coaching, facilitation, and training using adult learning principles.
• Experience with program monitoring, learning, and use of routine data to inform service improvement.
• Strong relationship‑management, analytical, and problem‑solving skills.
• Strong written and oral communication skills.

Required Languages - Proficiency in English

Travel - Must be willing and able to travel up to 25%.

Supervisory Responsibilities None

Key Working Relationships:

Internal

External

Basic Qualifications

• Bachelor’s Degree in public health, medicine, nursing, health systems, or a related field.
• Minimum of 8 years of relevant professional experience with progressive responsibility in advisory or technical roles related to health service delivery.
• Experience providing technical assistance and supporting facility‑ or district‑level service delivery in low‑resource settings.

Preferred Qualifications

• Master’s Degree in a related field.
• Experience with integrated HIV, TB, Malaria, MNCH, Nutrition or primary health care service delivery models.
• Experience supporting quality improvement or respectful care initiatives.

Agency Competencies (for all CRS Staff):

• Personal Accountability – Consistently takes responsibility for one’s own actions. 
• Acts with Integrity - Consistently models values aligned with CRS Guiding Principles and mission.  Is considered honest.
• Builds and Maintains Trust - Shows consistency between words and actions.
• Collaborates with Others – Works effectively in intercultural and diverse teams.
• Open to Learn – Seeks out experiences that may change perspective or provide an opportunity to learn new things.

Agency Leadership Competencies:

• Lead Change – Continually looks for ways to improve the agency through a culture of agility, openness, and innovation.
• Develops and Recognizes Others – Builds the capacity of staff to reach their full potential and enhance team and agency performance.
• Strategic Mindset – Understands role in translating, communicating, and implementing agency strategy and team priorities.

What we offer

CRS offers U.S. based staff a comprehensive benefits package, including medical, dental, life insurance, vision, and a generous retirement savings plan.  Benefits packages for successful candidates employed outside the U.S. are based on the country of employment/in-country office where the candidate will perform the role.  CRS´ work culture is a collaborative, mission-driven culture committed to improving the lives of the poor throughout the world.

Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. Catholic Relief Services works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality.  Catholic Relief Services’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance, and peacebuilding.  We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS’ processes and policies reflect our commitment to safeguarding children and vulnerable adults from abuse and exploitation.

CRS welcomes candidates from the countries and regions in which we work. In the event the successful candidate is an expatriate, the anticipated duration of the assignment is informed by a term limit, based on the type and level of the job and the needs of the agency.

CRS is committed to safeguarding program participants, community members, staff and volunteers from all forms of exploitation and abuse.  The successful candidate is expected to sign and adhere to CRS´ Code of Conduct.

CRS talent acquisition procedures reflect our commitment to safeguarding the rights and dignity of all people - especially children and vulnerable adults - to live free from abuse and harm.

Disclaimer:  This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position. 

CRS is an Equal Opportunity Employer.

General Requirements

CRS offers are contingent on the selected candidate’s ability to legally work where the position is to be performed. Every government has a unique set of work permit eligibility requirements.  All positions requiring residence or frequent travel outside a home country must undergo and clear a pre-employment medical clearance; some work permit processes require clearing a separate government administered medical examination.

CRS prioritizes candidates who are citizens/ permanent residents of the countries where we have CRS offices.