E T Consultant (Device Experience and Insights Analyst)

At the World Bank, a member of the World Bank Group (WBG), you’ll join a diverse, global community working across cultures, disciplines, and borders to address the world’s most pressing development challenges. With 1.2 billion young people reaching working age in the decade ahead, the challenge of job creation has never been greater. Through partnerships across 145 countries and more than 182 offices worldwide, we work with governments, private sector, development partners and other stakeholders to invest in people, strengthen markets, and deliver scalable, data-driven solutions that generate more and better jobs and improve lives. For more information, visit https://www.worldbank.org/en/who-we-are/ibrd

ITS Vice Presidency Context

The Information and Technology Solutions (ITS) Vice Presidential Unit (VPU) enables the World Bank Group to achieve its mission of ending extreme poverty and boost shared prosperity on a livable planet by delivering transformative information and technologies to its staff working in over 150+ locations. For more information on ITS, see this video: https://www.youtube.com/watch?reload=9&v=VTFGffa1Y7w

Unit Context

The Digital Workplace  team enables staff across the institution to work productively, securely, and seamlessly by delivering integrated digital workplace products and services. The team partners closely with platform owners, engineering, IT Operations, and business stakeholders to support mobility, hybrid work, and user-centered technology experiences. The ITSDX unit operates within the Digital Workplace and is accountable for delivering secure, reliable, and high-quality end-user technology experiences that enable modern ways of working at scale. Within ITSDX, the Device Lifecycle and Experience team owns the end-to-end user device journey for approximately 30,000 end users, applying an experience-driven, product-led approach to ensure PC, Mobile and Print products and services are consistent, scalable, cost-effective, and responsive to evolving work patterns and technology standards.

Duties and accountabilities: 

• Performs device provisioning activities for PC, Mobile and Print including procurement, product receipt, inventory management, user request processing, logistics and user communication

• Coordinates device request distribution within the internal team with critical focus on XLA
• Supports implementation of annual investment plans for PCs
• Serves as the device provisioning point of contact for ITSDX service and product leads, HQ and CO TS Staff.
• Configure vendor systems in support of automated B2B transactions, automated delivery receipt confirmation and relevant data feed from vendor systems into WBG systems 
• Create and manage modern inventory management tool for PC, Mobile and Print
• Escalate systematic blockers promptly as necessary to ensure high productivity and compliance with pre-defined XLAs
• Writes and updates standard operation procedures for relevant products and services
• Ability to identify and resolve complex productivity blockers, fast track and streamline operations with a special focus on automation and efficiency gains
• Out of the box thinking for product and process enhancement, together with usable test scenarios and measurable outcomes
• Ability to work under pressure in a busy environment, and deal sensitively in a multi-cultural environment, and build effective working relations with clients and colleagues