Knowledge Management Consultant

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Qualifications

1.       Area of expertise : 

Knowledge Management Strengthening

2.       Purpose of consultancy  

The purpose of this consultancy is to provide technical support to the strengthening of information and knowledge management within the Health Emergencies Programme by supporting the development, standardization, quality assurance, documentation and dissemination of information and knowledge products;  strengthening knowledge repositories and document management systems; capturing lessons learned and good practices; developing learning and capacity-building resources; coordinating Communities of Practice and knowledge-sharing activities; and monitoring related activities. The consultancy will provide support to enhancing access to reliable and standardized information, promoting organizational learning and knowledge exchange, strengthening capacity, and supporting evidence-informed decision-making for emergency preparedness and response.

3.       Background  

Effective information and knowledge management are essential to ensuring timely, accurate and actionable information for public health emergency preparedness and response. The Health Emergencies Programme is strengthening these systems, with a particular focus on supporting knowledge management within Incident Management Support Teams (IMSTs), developing and standardising health information products, and strengthening training and capacity-building initiatives. The consultancy will support the development and quality assurance of situation reports, bulletins, technical briefs, templates and SOPs; facilitate the capture, organization and sharing of operational knowledge and lessons learned within IMSTs; and contribute to learning and capacity-building activities. The Consultant will work closely with technical teams, IMSTs, Knowledge Management focal points, RCCE colleagues and partners to support the strengthening of knowledge exchange, organizational learning and evidence-informed decision-making.

4.       Deliverables

Output 1: Provide technical support to the development and maintenance of standardized and quality-assured information management products and tools.

Deliverable 1.1

Provide technical support to the standardization, development, updating and quality assurance of information management products and tools used to support emergency preparedness, response and organizational reporting.

Deliverable 1.2

Review existing information management products, templates and reporting tools and identify opportunities for standardization, harmonization and improvement. This includes reviewing existing situation reports, bulletins, technical briefs, reporting templates, SOPs and related information products, and consulting with relevant technical teams and IMSTs to identify the gaps, duplications, inconsistencies and opportunities for standardization as well as developing recommendations for improving information products and workflows.

Deliverable 1.3

Develop, revise and standardize agreed information management templates, SOPs, reporting tools and guidance materials. This includes drafting and reviewing templates and SOPs, incorporating technical and user feedback, developing user guidance and instructions where required, ensuring quality of content, structure, language and consistency and provide support to piloting and refinement of products.

Deliverable 1.4

Provide technical support to the production and quality assurance of selected information products, including situation reports, bulletins, technical briefs, presentations and other operational knowledge products.

Output 2: Provide technical support to the strengthening and maintenance of knowledge repositories and document management mechanisms.

Deliverable 2.1

Review and organize existing knowledge resources and document repositories relevant to the Health Emergencies Programme. This includes mapping existing repositories and information sources, supporting or refining document classification and cataloguing approaches, organizing documents using agreed metadata, tagging and naming conventions, supporting archiving and version control, and identifying obsolete, duplicated or missing resources.

Deliverable 2.2

Provide technical support to the development and maintenance of an accessible and user-friendly centralized knowledge repository. This includes supporting the development of repository structures and content categories, uploading, cataloguing and tagging relevant resources, supporting the establishment and strengthening of version-control mechanisms, supporting the development of navigation, search approaches,  preparing periodic reviews and updating repository content.

Deliverable 2.3

Prepare periodic updates on the status, use and gaps of knowledge repositories and document management systems.

Output 3: Support the documentation and dissemination of organizational learning and institutional knowledge.

Deliverable 3.1

Support the identification, documentation and compilation of lessons learned, good practices, after-action reviews and operational experiences. This includes reviewing the existing lessons learned and after-action review documentation, interviews or consultations with relevant staff and technical teams, preparing standardized documentation formats, compiling key findings, good practices, challenges and recommendations and identifying the knowledge that should be institutionalized or shared more broadly.

Deliverable 3.2

Provide technical support to the development and dissemination of learning products based on documented organizational knowledge. Products may include: lessons-learned briefs, good-practice summaries, case studies, learning notes, after-action review summaries, knowledge briefs and other appropriate formats.

Deliverable 3.3

Provide technical support to the establishment or strengthening of a structured mechanism for capturing, organizing and sharing institutional knowledge.

Output 4: Provide technical support to the strengthening of learning and capacity-building materials and activities.

Deliverable 4.1

Provide technical support to the assessment and documentation of learning and capacity-building needs related to information management, epidemic intelligence and knowledge management. This may include: reviewing existing training and capacity-building initiatives, compiling and analysing identified learning needs, consulting with technical teams and relevant stakeholders and preparing learning needs assessment summaries and recommendations.

Deliverable 4.2

Provide technical support to the development, updating and quality assurance of training and learning materials. Products may include: training packages, facilitator guides, participant materials, presentation materials, job aids, exercises and case studies, pre- and post-training assessment tools and other learning resources as required.

Deliverable 4.3

Support implementation and evaluation of selected learning activities. Activities may include: coordination with facilitators and participants, preparation of training logistics and materials, documentation of training sessions, compilation and analysis of participant feedback, preparation of training evaluation and completion reports, and documentation of recommendations for future training.

5.       Qualifications, experience, skills and languages

Educational Qualifications:  

·       Essential: First university degree in Public Health, Epidemiology, Health Information Management, Knowledge Management, Health Informatics, Information Management, Social Sciences, Communications, Education, International Development or another relevant field.

·       Desirable: advanced university degree in public health and additional qualifications or professional training in knowledge management, information management, learning and development, public health emergencies, epidemiology, monitoring and evaluation, or related areas.

Experience  

·       Up to 5 years of relevant professional experience in information management, knowledge management, public health, emergency preparedness and response, organizational learning, capacity development or a related field.

·       Demonstrated experience in developing and managing information and knowledge products, including reports, technical briefs, SOPs, templates, guidance and learning materials.

Skills/Knowledge:.

The Consultant should demonstrate:

·       Excellent technical writing, editing, proofreading and documentation skills.

·       Strong ability to synthesize complex technical information into concise, clear and user-friendly products.

·       Strong information and knowledge management skills.

Languages and level required:

·       English: Expert level – reading, writing and speaking.

·       Arabic: Intermediate or higher level is highly desirable.

Knowledge of other UN languages is an asset.

6.       Location

Home-based

7.       Travel

   The Consultant may be expected to undertake travel in support of workshops, training activities, knowledge-sharing events, consultations or other activities under the consultancy.

9.       Remuneration and budget (travel costs are excluded):

a.       Remuneration: NOB level

b.       Expected duration of contract:   6 months - Part-time

 Additional Information

• This vacancy notice may be used to identify candidates for other similar consultancies at the same level.

• Only candidates under serious consideration will be contacted.
• A written test may be used as a form of screening.
• If your candidature is retained for interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.
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• The WHO is committed to achieving gender parity and geographical diversity in its workforce. Women, persons with disabilities, and nationals of unrepresented and underrepresented Member States (https://www.who.int/careers/diversity-equity-and-inclusion) are strongly encouraged to apply for WHO jobs.

• Persons with disabilities can request reasonable accommodations to enable participation in the recruitment process. Requests for reasonable accommodation should be sent through an email to  reasonableaccommodation@who.int

   

•   An impeccable record for integrity and professional ethical standards is essential. WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter (https://www.who.int/about/who-we-are/our-values) into practice.

• WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of short-listed candidates.
• WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
• Consultants shall perform the work as independent contractors in a personal capacity, and not as a representative of any entity or authority.
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• Please note that WHO’s contracts are conditional on members of the workforce confirming that they are vaccinated as required by WHO before undertaking a WHO assignment, except where a medical condition does not allow such vaccination, as certified by the WHO Staff Health and Wellbeing Services (SHW). The successful candidate will be asked to provide relevant evidence related to this condition. A copy of the updated vaccination card must be shared with WHO medical service in the medical clearance process. Please note that certain countries require proof of specific vaccinations for entry or exit. For example, official proof /certification of yellow fever vaccination is required to enter many countries. Country-specific vaccine recommendations can be found on the WHO international travel and Staff Health and Wellbeing website. For vaccination-related queries please directly contact SHW directly at shws@who.int.
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