Logistics Assistant (Partner Operations Coordination)

DEADLINE FOR APPLICATIONS

31 October 2026-23:59-GMT Greenwich Mean Time (Accra)

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of extreme weather shocks.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

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WHY JOIN WFP?

• WFP is a 2020 Nobel Peace Prize Laureate.
• WFP offers a highly inclusive, diverse, and multicultural working environment.
• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.
• A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

External/Internal Vacancy Announcement

No. WFP/GHA/ACC/LGA/OCTOBER/2026

Logistics Assistant (Partner Operations Coordination)

Deadline for Application: 14 days from the day of publication

The Office of the UN World Food Programme (WFP) Accra invites applications from suitable candidates to fill the vacancy below.

Job Title: Logistics Assistant (Partner Operations Coordination)

Unit: WFP-United Nations Humanitarian Response Depot (UNHRD)

Duration: 1 year (Renewable)

Post Grade: GS5

Duty Station Accra, Ghana

ORGANISATIONAL CONTEXT

The United Nations Humanitarian Response Depot (UNHRD), managed by the World Food Programme (WFP), is a global network of strategically located humanitarian hubs that enables the international humanitarian community to respond rapidly and effectively to emergencies worldwide. Through a range of shared logistics services, including warehousing, inventory management, transportation, procurement support, and technical assistance, UNHRD helps humanitarian organizations position and deploy critical relief supplies whenever and wherever they are needed.

The UNHRD Hub in Accra serves as a key logistics platform supporting humanitarian preparedness and emergency response operations across West and Central Africa. As a member of the UNHRD Accra team, the incumbent will contribute to the delivery of high-quality logistics services by coordinating customer requests, supporting operational activities, and ensuring efficient, timely, and customer-focused service delivery in line with UNHRD standards and humanitarian objectives.

MAJOR DUTIES AND RESPONSIBILITIES

Under the direct supervision of the UNHRD Accra Partner Operations Coordinator, the Logistics Assistant will be responsible for the following duties:

• Customer Request Coordination and Service Delivery: Coordinate and monitor customer requests throughout the end-to-end supply chain process, ensuring timely processing and delivery of humanitarian cargo, commodities, and relief items to authorized partners and destinations. Serve as a key customer focal point, maintaining clear, professional, and customer-focused communication throughout the service delivery cycle. Monitor operational progress against established service standards, KPIs, and response timelines, proactively following up on pending actions, identifying potential delays, and escalating issues as required to support the fastest possible resolution and maintain high levels of customer satisfaction.
• Operational Support and Emergency Response: Provide support to logistics operations and activities, ensuring the efficient preparedness, dispatch, and delivery of emergency relief items are in line with customer requirements and humanitarian response priorities. Contribute to the effective delivery of humanitarian assistance and logistics services by supporting operational readiness and ensuring timely execution of customer requests.
• Demand Planning and Preparedness Support: Support forecasting and preparedness activities by analyzing operational trends, customer requirements, and evolving humanitarian needs. Contribute to maintaining adequate availability and positioning of emergency stocks and relief items to support rapid response to anticipated customer requests and emergency activations.
• Inventory Management and Operational Reporting: Maintain and update operational records, databases, and tracking systems, ensuring data integrity and the timely availability of information required for operational planning, reporting, and customer updates. Communicate adequate, correct and appropriate data/information to Partners as and when required.
• Cross-Functional Coordination: Work closely with warehouse, logistics, and other hub team members to ensure customer requirements and operational timelines are met. Support effective planning, storage, handling, and dispatch activities by facilitating coordination across functions and proactively addressing operational bottlenecks that may impact service delivery.
• Customer Relationship Management: Support the management of customer accounts and maintain strong working relationships with humanitarian partners and other stakeholders. Ensure accurate, timely, and transparent information sharing regarding shipment status, inventory availability, operational constraints, and expected delivery timelines, contributing to high levels of customer satisfaction and trust.
• Analysis and Problem Solving: Apply strong analytical and problem-solving skills to identify operational challenges, review data and performance trends, and support the development of practical solutions. Escalate risks and recommend improvements that enhance operational efficiency, customer service, and performance against established operational indicators.
• Continuous Improvement and Digitalization: Identify evolving customer needs and opportunities to improve service quality, operational efficiency, and responsiveness. Contribute recommendations and support initiatives aimed at enhancing customer service processes, workflow efficiency, digital tools, data quality, and operational performance monitoring within the Hub.
• Performance Monitoring and Service Excellence: Support the monitoring of operational performance against established KPIs, service standards, and customer commitments. Maintain a strong customer-service orientation by demonstrating responsiveness, accountability, attention to detail, and a commitment to delivering high-quality logistics services that meet or exceed customer expectations.
• Other Duties: Undertake additional operational, customer service, preparedness, and emergency response activities as assigned by the supervisor. Demonstrate flexibility and readiness to support evolving business needs, surge operations, and priority humanitarian interventions, contributing to the achievement of UNHRD's operational objectives and commitment to service excellence.

MINIMUM ACADEMIC QUALIFICATIONS

Completion of secondary school education. Post-secondary training or certification in Logistics, Supply Chain Management, Business Administration, Transport Management, Humanitarian Logistics, or a related field is desirable. Training in customer service, warehouse operations, inventory management, or international freight forwarding would be an advantage.

DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE:

• At least five (5) years of progressively responsible experience in logistics, supply chain operations, warehouse management, freight forwarding, transportation, customer service, or related operational functions. Experience within the United Nations system, humanitarian organizations, NGOs, or other international organizations is desirable.
• Demonstrated experience in coordinating logistics activities and customer requests, including order management, inventory control, shipment tracking, warehousing, transportation, and/or emergency response support operations.
• Proficiency in logistics and enterprise resource planning (ERP) systems, including SAP or similar platforms, as well as advanced working knowledge of Microsoft Excel and good knowledge of Microsoft Word, PowerPoint, and other digital collaboration tools.
• Strong customer service orientation with proven experience in managing stakeholder relationships, responding to client requests, resolving operational issues, and maintaining high levels of customer satisfaction in a fast-paced environment.
• Demonstrated ability to organize and prioritize multiple tasks simultaneously, effectively manage competing deadlines, and consistently meet service delivery targets and operational performance standards.
• Strong attention to detail and commitment to accuracy in managing logistics, inventory, operational, and customer service information, ensuring data integrity and timely reporting.
• Ability to remain focused, adaptable, and solutions-oriented under pressure, particularly during emergency operations, surge periods, or rapidly evolving humanitarian situations, while maintaining high-quality outputs.
• Demonstrated analytical and problem-solving skills, including the ability to identify operational challenges, interpret data, recommend practical solutions, and proactively address issues to support efficient service delivery.
• Commitment to customer service excellence, taking ownership of assigned tasks, following up proactively on customer requests, and demonstrating responsiveness, accountability, and professionalism in all interactions.
• Ability to work collaboratively and effectively with colleagues, customers, service providers, and other stakeholders from diverse cultural, national, and professional backgrounds to achieve common operational objectives.

LANGUAGE: Fluency in English (both oral and written) is required. Knowledge of a local language and/or another official UN language (Arabic, Chinese, French, Russian, or Spanish) is an advantage.

HOW TO APPLY:

Applicants should submit their applications and CV stating 3 references online to: www1.wfp.org/careers/job.openings and follow the steps.

Qualified Female Candidates are encouraged to apply.

People living with disability are also encouraged to apply

Only shortlisted candidates meeting the criteria will be contacted.

Note:

1. WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.

2. WFP has a zero-tolerance approach to conduct such as fraud, sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination.

3. All selected candidates will be expected to adhere to WFP’s standards of conduct and will therefore undergo rigorous background verification internally or through third parties. Selected candidates will also be required to provide additional information as part of the verification exercise. Misrepresentation of information provided during the recruitment process may lead to disqualification or termination of employment.

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact: global.inclusion@wfp.org

NO FEE DISCLAIMER

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• All applications must be submitted exclusively through our online recruiting system. We do not consider CVs or applications sent by email, LinkedIn, or any other channel.

• We strongly recommend that your Workday profile is accurate and complete, and that all sections are filled in, including your employment history, academic qualifications, language skills, and UN grade (if applicable). Once your profile is completed, please apply, and submit your application.

• If you experience technical issues while submitting your application, you may contact us at global.hrerecruitment@wfp.org. Please note that this email is only for technical issues with an application - unsolicited applications or documents sent to this inbox will not receive a reply.

• At the application stage, the only required documents are your CV and Cover Letter. Additional documents (passport, certificates, recommendation letters, etc.) may be requested later in the process.

• Only shortlisted candidates will be contacted and invited to proceed to the next stage of the recruitment process.

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.