Investigations Officer, Head of Intake P4

DEADLINE FOR APPLICATIONS

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of extreme weather shocks.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.

WHY JOIN WFP?

• WFP is a 2020 Nobel Peace Prize Laureate.
• WFP offers a highly inclusive, diverse, and multicultural working environment.
• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.
• A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

ORGANIZATIONAL CONTEXT

The mission of the Office of the Inspector General (OIG) is to provide WFP’s stakeholders assurance on the adequacy and effectiveness of WFP’s governance, risk management and control processes aimed at detecting and deterring fraud, waste and abuse through independent and objective oversight activities; to conduct inspections and investigations into allegations of wrongdoing and misconduct; and to facilitate the adoption and implementation of United Nations, humanitarian agency and private-sector best practices related to assurance and oversight.

OIG consists of three functional branches:

• The Office of Internal Audit (OIGA), which provides independent assurance and advisory services on governance, risk management and internal controls.
• The Office of Inspections and Investigations (OIGI), which investigates allegations of misconduct, including fraud, corruption and sexual misconduct by WFP employees and partners and conducts inspections into areas of heightened risk.
• Professional Support Services (PSS), which provides shared analytical, technology, digital forensics, intelligence, administrative and business support services, enabling OIG to operate as an integrated, modern and data-driven oversight function.

This position is located in OIGI’s Intake and Case Development (ICD) unit. ICD is the strategic decision point determining the most appropriate course of action for allegations or concerns reported to OIGI. The Head of Intake serves as the first-level supervisor of the ICD team and reports to the Chief, ICD. Some travel, including to remote field locations, may be required.

THE ROLE

The Head of Intake plays a critical strategic role within OIGI, coordinating the ICD team and overseeing the full assessment workflow – from the receipt and early triage of allegations through case prioritisation, preliminary fact-finding, quality assurance and timely submission for management decision. The incumbent deputises for the Chief, ICD and, in close coordination with the Chief, provides strategic and technical direction on complex, sensitive and high-risk matters; oversees clear, high-quality analysis and recommendations; and ensures outcomes are communicated effectively to relevant stakeholders. The role promotes a timely, consistent and risk-informed intake function, while supporting staff development, sound practice and continuous improvement.

KEY ACCOUNTABILITIES:

Under the supervision of the Chief, ICD, the Head of Intake, P4, will undertake the following tasks:

A. Intake workflow, assessment and case development:

• Lead and oversee the OIGI intake assessment workflow, including the receipt and triage of allegations and complaints, risk-based case prioritisation and adherence to applicable OIGI and WFP frameworks.
• Direct and oversee timely, risk-based and data-informed preliminary fact-finding, ensuring that available information is assessed, information gaps are identified and appropriate avenues for case development, referral or other action are pursued.
• Provide strategic direction on particularly complex, sensitive, urgent or high-risk matters, including timely notification to OIGI management with a clear assessment and proposed course of action.
• Coordinate the escalation of intake matters for management decision and ensure adequate and timely follow-up and communication of outcomes to relevant stakeholders.

B. Written products, quality assurance and records:

• Coordinate the preparation and review of intake assessments, briefing notes, correspondence and other written outputs arising from intake work.
• Establish and maintain effective quality assurance arrangements to ensure that intake outputs are clear, concise, well-reasoned and consistent with applicable standards and practice.
• Ensure that information and evidence are handled confidentially and in accordance with applicable organisational requirements.
• Ensure complete, accurate and confidential records of intake activities, assessment decisions and outcomes.

C. Team leadership, workload management and operational continuity:

• Provide overall management and direction of the intake team, including workload distribution, prioritisation, performance support and day-to-day operational continuity.
• Set clear work priorities and oversee delivery within established timeframes, taking account of risk, urgency, available resources and organisational priorities.
• Provide expert guidance and technical advice to intake staff, promote best practices and foster on-the-job learning through collaborative fact-finding and case development work.
• Support an equitable, inclusive and collaborative workplace, provide timely and constructive feedback, and identify appropriate staff development opportunities.

D. Coordination and stakeholder engagement:

• Establish, maintain and facilitate effective coordination with Global Headquarters, regional offices, country offices, local officials, governments and external organisations to secure timely and appropriate support for intake fact-finding activities.
• Ensure effective collaboration with other OIGI and OIG functions to obtain specialist support, including digital forensics, analysis, audit input and strategic advice.
• Maintain strategic collaboration with internal and external control, monitoring, risk, compliance and oversight functions, as necessary to facilitate effective intake activities.
• Provide expert guidance and advice to WFP employees on complex matters pertaining to allegations of misconduct or wrongdoing.

E. Policy, practice and knowledge sharing:

• Contribute actively to the development and implementation of policies, procedures and practices related to OIGI’s mandate and intake function.
• Promote the sharing of lessons learned and best practices to strengthen the quality, consistency and effectiveness of intake work.
• Identify and lead practical improvements to intake systems, processes and ways of working, including opportunities to strengthen risk-informed decision-making and operational efficiency.
• Leverage technology, including artificial intelligence, to improve intake work; enable staff to use these tools effectively and responsibly; and maintain a digitally capable, technology-savvy intake team.
• Act as Officer-in-Charge, when required, and perform other responsibilities as assigned.
  

QUALIFICATIONS AND EXPERIENCE

Education: Advanced university degree in Criminology, Investigations, Law, Audit, Accounting or other related fields. A Bachelor’sdegree in the same disciplines may be considered suitable if combined with additional years of relevant experience and/or a relevant professional certificate.

Experience:

• Minimum eight years (of which three international) of progressively responsible relevant professional experience in planning, leading and executing complex criminal or administrative investigations, intake assessments or related activities, including experience in a managerial or supervisory position.
• Demonstrated experience in leading or coordinating multiple assessments, investigations or assignments, managing competing priorities and ensuring the timely delivery and quality of outputs.
• Extensive experience in reviewing and improving high-quality analytical written products, and in developing or implementing policies, procedures or operating practices relevant to administrative investigations or intake.
• Extensive experience using a range of research methodologies and sources, including electronic sources and databases.

• Previous fact-finding experience in an international administrative setting, such as an organisation of the United Nations system, an international financial institution or an international NGO, and experience working in developing countries.
  

Technical Knowledge

• In-depth knowledge of fact-finding and investigative theories, methods and techniques, with demonstrated practical application.
• Proven ability to coordinate multiple tasks and team activities through effective work allocation, prioritisation, planning and follow-up, supported by strong time-management skills.
• Expertise in handling information and evidence confidentially throughout investigative activities.
• Ability to provide expert advice and technical guidance to staff conducting administrative fact-finding and investigations.
• Excellent analytical, verbal and written communication skills.
• Demonstrated ability to use technology to improve the efficiency and quality of case assessments, workflows and written products.

Knowledge & Skills:

• Provides strategic direction and exercises sound judgement, integrity and discretion in complex, sensitive and high-risk matters.
• Leads teams effectively, delegates appropriately and delivers timely, high-quality results.
• Promotes an inclusive, collaborative workplace, provides constructive feedback and supports staff development.
• Draws on evidence, expert advice and diverse perspectives to assess immediate and longer-term risks and implications.
• Builds and sustains effective partnerships across organisational boundaries and with external stakeholders.
• Remains calm and focused under pressure and adapts quickly to changing operational needs.

Language: Fluency (level C) in English language. Intermediate knowledge (level B) of a second official UN language: Arabic, Chinese, French, Russian, Spanish, and/or Portuguese (a WFP working language).

TERMS AND CONDITIONS

• This is an International Professional position (non-rotational) and is open to all nationalities.
• Mobility is and continues to be a core contractual requirement in WFP. This position is, however, classified as non-rotational, which means the incumbent shall not be subject to the regular reassignment process unless the position is reclassified as rotational. The selected candidate will be employed on a fixed-term contract with a probationary period of one year. This position is open to both internal and external candidates.
• WFP offers attractive compensation and benefits package in line with ICSC standards, including basic salary, post adjustment, relocation entitlement, visa, travel and shipment allowances, 30 days’ annual leave, home leave, an education grant for dependent children, a pension plan, and medical insurance. For more information, visithttps://icsc.un.org/.
• The selected candidate will be required to relocate to Rome, Italy to take up this assignment.

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact: global.inclusion@wfp.org

NO FEE DISCLAIMER

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• All applications must be submitted exclusively through our online recruiting system. We do not consider CVs or applications sent by email, LinkedIn, or any other channel.

• We strongly recommend that your Workday profile is accurate and complete, and that all sections are filled in, including your employment history, academic qualifications, language skills, and UN grade (if applicable). Once your profile is completed, please apply, and submit your application.

• If you experience technical issues while submitting your application, you may contact us at global.hrerecruitment@wfp.org. Please note that this email is only for technical issues with an application - unsolicited applications or documents sent to this inbox will not receive a reply.

• At the application stage, the only required documents are your CV and Cover Letter. Additional documents (passport, certificates, recommendation letters, etc.) may be requested later in the process.

• Only shortlisted candidates will be contacted and invited to proceed to the next stage of the recruitment process.

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.