Project Assistant (Case Management)

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants. Since 1979, the International Organization for Migration (IOM) has implemented Assisted Voluntary Return (AVR) programmes as a rights‑based response to support migrants who are unable or unwilling to remain in host or transit countries and who choose to return voluntarily to their countries of origin. Over time, these programmes evolved into Assisted Voluntary Return and Reintegration (AVRR), reflecting IOM’s recognition that return is only one stage of the migration cycle and must be complemented by sustainable reintegration support. Through AVRR, IOM expanded its approach to include tailored post‑arrival assistance, promoting returnees’ economic self‑sufficiency, social stability, and psychosocial well‑being, in line with its broader mandate to ensure safe, orderly, and dignified migration

IOM is committed to ensuring a workplace where all employees can thrive professionally, while working towards harnessing the full potential of migration. Read more about IOM's workplace culture at IOM workplace culture | International Organization for Migration

Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal candidates are considered first-tier candidates. 

Under the overall supervision of the Chief of Mission and direct supervision of the Head of Programmes Unit, the successful candidate will be based in Santiago, Chile and will have the following duties and responsibilities:

1. Undertake case management activities in an assigned area or areas, such as file integrity, program access, pre-screening, field team, adjudications support, scheduling or pre-departure services.

2. Assist in the efficient and effective management of migrants/beneficary case files and medical records, including, if assigned, undertaking such duties as creating new case files, distributing case files, filing returned files, keeping accurate and comprehensive track of files through the file tracking system. 

3. Support with the travel booking, ticket purchasing for migrans/beneficiaries/self-payers and others.  Including the recording and maintenance of the data in MIMOSA, ATOMS, AMADEUS, or any corporate application.

4. Support with transit assistances, when needed.

5. Undertake form fill interviews for the purposes of recording biographical information, including, if assigned, accurately completing necessary forms, correctly entering data into different systems and other databases, scanning, photocopying, attaching and filing documents, translating basic documents, and photographing applicants in accordance with established Standard Operating Procedures (SOPs).

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6. Undertake quality assurance checks of files and case data in in different systems.

7. Provide regular reports on work being accomplished to the Project Focal Point, Case Management, and/or supervisors and team members. 

8. Demonstrate a solid understanding IOM´s programmes, including AVR and AVRR, as well as the ability to remain professional, impartial and unbiased during all interactions with applicants and colleagues. 

9. Maintain and ensure the confidentiality and integrity of all beneficiary and programme related information by implementing control procedures in line with IOM´s standards of conduct and data protection rules. 

10. Undertake the role of focal point for programmatic matters linked to the program. Undertake duty travel as needed to participate in meetings or trainings. 

11. Support in other administrative tasks when required.

12. Perform such other duties as may be assigned.

EDUCATION

•  High School Diploma with four (4) years of relevant experience; or, 
•  Bachelor’s degree in political or social sciences, International Relations, Development Studies, Migration Studies, Human Rights, Law, or related fields from an accredited academic institution, with two (2) years of relevant professional experience.  

• Accredited Universities are those listed in the UNESCO World Higher Education Database.

EXPERIENCE

• Experience in case management in migrations, ideally with AVR and AVRR Program.
• Experience working with migrants, refugees, internally displaced persons, victims of trafficking, and other vulnerable groups; and,
• Prior work experience with international humanitarian organizations, institutions, or non-governmental or governmental organizations in a multicultural environment is an advantage.

SKILLS

• Good computer skills; 
• Excellent organizational, interpersonal, and teamwork skills; 
• Excellent communication and drafting skills, with the ability to analyze complex issues and identify and convey clear and timely solutions;

IOM’s competency framework can be found at this link Competencies will be assessed during the selection process.