PIR Case Management Specialist

IRC Background: The mission of the International Rescue Committee (IRC) is to help people whose lives and livelihoods are shattered by conflict and disaster to survive, recover, and gain control of their future. Founded in 1933, the IRC has a presence in over 40 countries and 27 offices in the United States; the IRC leads the way from harm to home. IRC opened an office in Spokane in 2022 and provides a continuum of services including intensive case management, employment services, immigration assistance, health and wellness programming, and education support to refugee and immigrant families in Washington State. IRC Spokane is committed to providing trauma-informed, equitable, and accessible services and maintaining and evolving a diverse, inclusive, and supportive workplace.

Job Overview:

The Case Management Specialist provides trauma-informed services to refugees and other qualified immigrants to support a positive resettlement experience and the achievement of client self-sufficiency. This position splits time between two programs: approximately 70% in ORR's Program for Initial Resettlement (PIR) and approximately 30% in the Home ARP program. The Case Management Specialist works closely with clients, colleagues, and external parties to develop service and/or self-sufficiency plans to meet individual client needs and preferences utilizing a broad range of financial, medical, social, vocational, and other services and resources in accordance with client eligibility and program requirements.

Major Responsibilities:

Responsibilities include, but are not limited to:

• Provide case management services across two funding streams, dedicating approximately 70% of time to PIR clients and 30% to Home ARP clients, ensuring program requirements and documentation standards are met for each.
• Coordinate timely pre- and post-arrival services to ensure each client has essentials such as airport pick up upon arrival, initial and permanent housing, food, medical care, and access to transportation, and is oriented to their new environment.
• Help clients find and apply for permanent housing and support them through the move-in process.
• Conduct intake services with clients to assess needs. Develop individualized self-sufficiency plans and SMART goals in partnership with each client.
• Provide services that are relevant to the client’s goals, including the distribution of direct financial assistance, applications for public benefits, referrals to medical and mental health services, and housing. Ensure active clients receive at least one meaningful interaction every 30 days, up to 90 days of service.
• Assess and monitor client progress to support their attainment of established goals, address challenges, and ensure that available resources are utilized.
• Detail each client interaction in accordance with program requirements. Input client information into IRC’s case documentation database, ETO, and assist with tracking and reporting as needed.
• Collaborate effectively with coworkers and partner organizations. Build and maintain relationships with area service providers for the benefit of clients.
• Use personal, insured vehicle to travel and transport clients and materials as needed throughout the service delivery area.
• May train and lead the activities of volunteers and interns.
• Other duties as assigned.

Key Working Relationships:

Position Reports to: Case Management Coordinator

Indirect Reporting: Economic Wellbeing Manager and Senior Health and Wellness Program Manager

Other Internal and/or external contacts:

Internal**:** Immigration team, Housing Services team, Intensive Case Management team, Economic Wellbeing team, Development team, Finance, Operations and other IRC teams as needed.

External**:** All community service providers, landlords, partners and organizations.

Job Requirements:

• Bachelor’s degree in social work or related field of study preferred.
• Experience working with refugee and/or immigrant populations strongly preferred.
• Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
• 1-3 years of experience working in an administrative role.
• Ability to work independently and as a team member in a fast-paced, cross-cultural environment.
• Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.
• Attention to detail and accuracy in work product.
• English proficiency, both spoken and written, and professional proficiency in relevant languages preferred (i.e., Marshallese, Spanish).
• Proficient in Microsoft Office applications (Teams, Word, Excel, Outlook, PowerPoint); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.
• Valid driver’s license and access to a personal, insured vehicle.
• Committed to continual learning and growth and anti-racism and values diversity, equality, and inclusion.

Working Environment***:***

• Standard, professional office environment; hybrid remote, office, and field work
• May require occasional weekend and /or evening work to attend outreach events
• This is a limited-term position ending on 9/30/2027, with the possibility of extension.

Compensation: (Pay Rate: $23 - $25/hr). Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.

Professional Standards: All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $163 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.