Information and Communication Technology Associate

Background Information

This position is responsible to provide and coordinate  the provision of  ICT solutions and services in the country office including end user support. The role is essential for maintaining  efficiency and effectiveness of missions IT networks and systems, contributing to the overall organizational productivity in alignment with IOM ICT Strategy, policies, and standards

Supervision

Under the direct supervision of the Americas Regional ICT  Officer, and overall supervision of the Information and Communication Technology Officer, and in close coordination with the Regional IMT Officer and relevant central ICT units.

•     Supervise information and communication technology (ICT) Assistant/s, provide guidance, and oversee their day-to-day work.
•     Promptly respond to user support requests, providing Tier 1 and Tier 2 technical support, including diagnosis, route cause analysis, and solution to issues and problems.
•     Install, configure, implement and administer network connectivity, systems, applications  and on-premises/cloud services to ensure availability and consistent service. 
•     Undertake and coordinate daily monitoring and maintenance of systems and networks, analyse performance, identify and resolve issues and recommend solutions to management to ensure continuous operations of essential services.
•     Contribute to the implementation and testing of business and disaster recovery plans for mission technology  services. 
•     Respond promptly to information security incidents, mitigate and mainatain IT risks register and escalate complex issues to the relevant specialist teams/units for resolution.
•     Coordinate with the Regional Office and Central ICT information Security Unit to support the roll out of cyber security efforts.
•     Manage regular updates of operating systems and software patches/firmware for workstations and devices to maintain security and protection against threats and vulnerabilities.
•     Participate actively in the implementation and evaluation of digital solutions and liaise with the information management team to support and maintain mission data systems and analytics.
•     Produce and maintain comprehensive documentation and reference materials such as network diagrams, user manuals, IT asset inventory and standard operating procedures for planned and delivered technology services.
•     Assist in translating business challenges into practical ICT Solutions to ensure the efficient functioning of CO operations.  
•     Plan, develop, and deliver training activities to mission ICT assistants and end users to  facilitate productive use of existing and new systems.
•     Liaise with service providers for coordinating and monitoring the provision of adequate technology services and supplies.
•     Perform other related duties as required by supervisor.
 

EDUCATION

University degree / (High school or diploma) in computer science or a combination of relevant education.
Certification in any of the following (CCNA, ITIL V4, Prince2, MS 900, MS AZ-104, 303, 304, 305) is an advantage.

EXPERIENCE

Five years for university degree’s holder, or seven years for diploma (or High school) degree’s holder professional experience in networking environment (LAN/WAN) and Tier-2  level network/desktop support, including a minimum 1-year professional experience in cloud computing.

Experience working with specialized international agencies (UN Agencies, International Organizations, and International NGOs) advantageous.

Languages 

REQUIRED

External applicants for all positions in the Professional category are required to be proficient in English and have at least a working knowledge of one additional UN Language (Arabic, Chinese, French, Russian, or Spanish).

For all applicants, fluency in English  is required (oral and written).

DESIRABLE

Fluency in Spanish is desirable.

Competencies

The incumbent is expected to demonstrate the following values and competencies:

VALUES - All IOM staff members must abide by and demonstrate these five values:

 

Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.

Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.

Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Courage: Demonstrates willingness to take a stand on issues of importance.

Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

 

CORE COMPETENCIES - Behavioural indicators –  Level 2

 

Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.

Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.

Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.

Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.

Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

IOM is committed to non-discrimination in the selection process. Appointment, transfer, and promotion
shall be made without discrimination, in particular with regard to race, ethnicity, age, nationality or sexual
orientation, gender identity and expression, sex characteristics, disability, political affiliation, religion, or
any other identity

Please note that this vacancy is open only to Guyanese nationals and foreign nationals legally authorized to work in Guyana, holding valid residence and work permits.