UN Women: Information & Communication Technology Specialist (Retainer), Jakarta, Indonesia, National Consultant

Background:

UN Women, grounded in the vision of equality enshrined in the Charter of the United Nations, works for the elimination of discrimination against women and girls; the empowerment of women; and the achievement of equality between women and men as partners and beneficiaries of development, human rights, humanitarian action and peace and security.

In Indonesia, UN Women works with government, civil society organizations, academia, the media, the public and private sectors to address national priorities of gender equality and women’s empowerment. Placing the advancement of women’s rights at the center of our work, UN Women Indonesia focuses on (1) Ending violence against women (2) Promoting women’s human rights (3) Women’s economic empowerment (4) Women contribute to and have greater influence in building sustainable peace.

To support the effective implementation of UN Women’s programme in Indonesia the role of ICT supports is essential. To maintain and ensure good ICT support, the UN Women Country Office Indonesia is seeking part time of an ICT specialist.

The objective of this Consultancy is to provide Information and Communication Technology (ICT) support services to UN Women Indonesia Country Office. The Consultant shall perform all the services or work necessary to fulfill the objectives of the Consultancy contract.

The consultant will be reporting to Operations Manager, and will be supported by Finance Support, who will be the point of contact on the contract and payment issues.

Description of Responsibilities /Scope of Work

The consultant provides monthly IT activity report of UN Women Indonesia Office as the output and will undertake the following key duties and responsibilities:

1. Provide general ICT support to the Country Office in compliance with UN Women rules, regulations, policies, and procedure;

• Ensure all the UN Women Indonesia’s servers are connected to UN Women’s remote and local network and the service is ready to use;
• Ensure all the UN Women Indonesia Office’s servers, network and all other equipment are in good condition;
• Ensure the internet connectivity is up and ready for UN Women users access to internet;
• Monitor UN Women computer/laptop or server on antivirus log and remove viruses or malware if found;
• Ensure network printers are accessible from the workstations;
• Ensure effective operation of office cloud storage, including but not limited to the office’s corporate one- drive, and regularly back up cloud data on backup media;
• Coordinate with ICT team in Headquarters and/or Regional Office in handling cases and updates related to ICT;
• Support the team in providing the specification for the procurement of ICT equipment;
• Deliver technical support for the setup of IT equipment at events organized by the Indonesia Country Office, as needed

2. Provide technical assistance in troubleshooting software and hardware issues, including system installation and configuration;

• Provide on-site software and hardware (including IP Phone and printers) troubles-shooting, existing software upgrade and new software installation when required;
• Provide support in installing and/or re-installing software in case of broken-down and install licensed software;
• Scan/clean on monthly basis or by request;
• Restore the server operating system and configuration, restore data from backup tape, in case of emergency;
• Regularly monitor the software and hardware of network system in working order (including servers, networks, and workstation), and solve the problem for any emergency condition.

3. Provide technical assistance in maintaining overall software, hardware equipment and supplies;

• Effective functioning (installation, operation and maintenance) of all UNWOMEN hardware equipment and acquisition of hardware supplies;
• Performance of specific technical functions, including identifying which of hardware electronic components (disks, memories, network wiring, power sources, etc.) that may cause a problem and liaise with UNWOMEN vendor for parts replacement (if any);
• Installation of commercial and in-house developed software and related upgrades, anti-virus programs on a timely basis;
• Update patch files for the Server, Computer, laptop, printer, network equipment and all other relevant equipment;
• Install the new Windows image, configure the BitLocker, and join Azure AD;
• Configuration of MS Office 365, and OneDrive for Business;
• Regular check on UN Women’s system including network, hardware, software, back-up, anti-virus upgrade once a month. 
• Provide a proactive approach to protect the network from risks such as unauthorized access of the network or sensitive data and information;
• Provide information on IT inventory to the UN Women personnel to enable them to perform better systems planning and decision-making;
• Liaise with ICT HQ for the use of office Firewall (replacement or new one).

4. Provide support to the Country Office as an Asset Focal Point;

• Conduct periodic verification of organizational assets to ensure accuracy and completeness of asset records in accordance with established inventory management procedures.
• Coordinate with the Administrative Assistant to facilitate the end-to-end asset disposal process, including retrieval of relevant asset data from the Quantum system, preparation of required disposal documentation and forms, and submission of finalized data into the system in compliance with applicable disposal policies.
• Maintain up-to-date records of all organizational assets and monitor their physical condition on an ongoing basis. 
• Report identified cases of asset damage or malfunction (e.g., laptops and other equipment) to the relevant authority and coordinate to the authorized service dealers or maintenance providers for appropriate action.

5. The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization. 

Consultant’s Workplace and Official Travel

This is an office-based consultancy with hybrid arrangements. The ICT Consultant is also expected to work from outside the premises depending on the type of support needed.

Working arrangement:

• To stand by 3 days a week (or 24 hours per week) with working at the UN Women Indonesia Office of at least 2 days and 1 day working from home.
• The consultant should be available for contact via mobile and email.

Competencies :

Core Values:

• Integrity;
• Professionalism;
• Respect for Diversity.

Core Competencies:

• Awareness and Sensitivity Regarding Gender Issues;
• Accountability;
• Creative Problem Solving;
• Effective Communication;
• Inclusive Collaboration;
• Stakeholder Engagement;
• Leading by Example.

Please visit this link for more information on UN Women’s Values and Competencies Framework: 

Functional Competencies:

• Knowledge of system installation, configuration, and maintenance
• Familiarity with operating systems (Windows, macOS, Linux) and common enterprise software
• Risk management
• Stakeholder engagement

Required Qualifications

Education and Certification:

• Completion of secondary education required;

• Bachelor’s degree in information technology, Computer Sciences, Engineering or any other related fields is an asset.

Experience:

• At least 7 years of progressively responsible work experience as ICT Support is required.
• Hands-on experience in troubleshooting, networking, hardware and software maintenance is required.
• Experience in providing ICT support services for multi-national organizations or international organizations is an asset.
• Experience in providing ICT support in UN agencies and familiarity with UN system are highly desirable.
• Experience working independently as the sole IT focal point in Country Office/department with minimal supervision and working with different stakeholder is an asset.

Languages:

Fluency in English and Bahasa Indonesia

Statements :

In July 2010, the United Nations General Assembly created UN Women, the United Nations Entity for Gender Equality and the Empowerment of Women. The creation of UN Women came about as part of the UN reform agenda, bringing together resources and mandates for greater impact. It merges and builds on the important work of four previously distinct parts of the UN system (DAW, OSAGI, INSTRAW and UNIFEM), which focused exclusively on gender equality and women's empowerment.

Diversity and inclusion:

At UN Women, we are committed to creating a diverse and inclusive environment of mutual respect. UN Women recruits, employs, trains, compensates, and promotes regardless of race, religion, color, sex, gender identity, sexual orientation, age, ability, national origin, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, integrity and organizational need.

If you need any reasonable accommodation to support your participation in the recruitment and selection process, please include this information in your application.

UN Women has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UN Women, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to UN Women’s policies and procedures and the standards of conduct expected of UN Women personnel and will therefore undergo rigorous reference and background checks. (Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.)

Note: Applicants must ensure that all sections of the application form, including the sections on education and employment history, are completed. If all sections are not completed the application may be disqualified from the recruitment and selection process.