This position is part of the Colombia Country Delegation (CD), which in turn, is part of the CCD for the Andean countries team, member of Americas Regional Office (ARO) team and has mandate for policy, operational and programmatic support to the members through Country and Cluster delegations, and directly when required. The CD provides coordination in disaster management, high level representation of the IFRC, advocacy and communications, National Society capacity building, and resource mobilization, Country Operational Plan, resourcing, partnership development in Colombia. These are some of the essential elements to ensure an effective membership coordination and management of strategic partnerships and resources that support the work and increase the influence of IFRC and National Societies in the region.
IFRC has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the Red Cross and Red Crescent Movement, including sexual exploitation and abuse, sexual harassment and other forms of harassment, abuse of authority, discrimination, and lack of integrity (including but not limited to financial misconduct). IFRC also adheres to strict child safeguarding principles.
On 10 August 2026 at 07:34 local time, a magnitude 7.4 earthquake struck western Colombia, with its epicentre near the municipality of San José del Palmar in Chocó Department, at a depth of 96 km. The earthquake was followed by multiple aftershocks and was felt across much of the country, affecting densely populated urban centres and rural communities alike. The departments most severely impacted include Chocó, Valle del Cauca, Risaralda, Caldas, and Quindío, while significant impacts were also reported in Antioquia, Cundinamarca, Huila, Boyacá, Tolima, Cauca, Putumayo, Sucre, and Santander. As of 18 August, the National Disaster Risk Management Unit (UNGRD) reports indicated impacts across 15 departments and 472 municipalities,2 while the earthquake was felt across much of Colombia and reported in Ecuador, Panama, and Venezuela.
Right after the onset, the Colombian Red Cross and the IFRC launched an Emergency Appeal (EA) for CHF 10 million, and Federation-wide up to CHF 25 million. Immediately, the IFRC regional and global Surge system enabled the deployment of Rapid Response personnel to the IFRC’s country delegation. Longer-term posts are now required to ensure the stabilisation and continuity of immediate response and subsequent recovery efforts within the National Response Plan defined by the Colombian Red Cross, with support from the International Federation.
These posts form part of the extended team which, both in Bogotá and in the affected departments, will be supporting the planning, implementation and monitoring of the actions set out in the International Appeal and the CRC’s National Response Plan.
The position seeks to be in Bogotá, Colombia with frequent travels to the earthquake most affected areas in the Departments of Risaralda, Quindío, Caldas, Chocó and Valle del Cauca. The position reports directly to the Ops. Coordinator for the Earthquake Emergency Appeal.
One of the key Information Management (IM) services in disaster response is the humanitarian analysis to inform and support decision-making at sectoral, operational, and strategic levels. This can include the identification of priority sectors, geographic locations, and population groups, severity of needs, or developing scenarios on how the situation will likely evolve. The IM Officer will lead and oversee the coordination at country level of timely, efficient and innovative IM approaches to meet operational needs for the IFRC emergency operation within the CRC National response Plan. Specifically, the IM Officer is responsible for supporting the IFRC EA Team, the National Society (NS) and Membership Partners, in close collaboration and coordination with IM peers within the Colombian RC and the IM team in the Regional Office. Such support includes the development of relevant, timely and accurate IM products, processes, flows, systems, and tools, and ensuring that they are used in a coordinated manner for operational decision-making, planning, monitoring and reporting products.
The IM Officer is also accountable for ensuring support is provided to IM colleagues at national level to implement IM approaches. The IM Officer is the focal point to provide technical guidance, facilitate training, provide technical assistance.
Data and Information Management Services:
- Oversee the IM needs at country level at short-, medium-, and long-term, and coordinate necessary IM support to reach all sectors involved in the operation, including the potential need of increased HR capacity.
- Provide direct IM technical support and guidance for all the IM needs of IFRC and the NS, across all sectors. Proactively engage with operational peers to improve data flows and data management on their processes and increase the overall efficiency of the operation.
- Support the humanitarian needs analysis processes, including assessments, scenario development, and risk/context analysis.
- Support the NS in the development and implementation of its workplan for IM support.
- Apply responsible data protection across the operation, including with communities, according to IFRC data protection policy and guidelines.
- Support and advice on setting up, continuing, and further improving the chosen set-up of the data processes related to Cash and Voucher Assistance (CVA). This includes beneficiary registration, beneficiary selection, beneficiary management system, cash transfers, market assessments, and post-distribution monitoring. Support on analysis and interpretation of such data.
- Support the setup and maintenance of Customer Relationship Management (CRM) system(s) for NS. Advice on the choice and implementation of different solutions and/or integrations with different IM systems.
- Support on integration of tools for Community Engagement and Accountability (CEA) across all sectors, e.g., feedback mechanisms, communications channels etc.
- Ensure timely preparation and generation of information products such as infographics, dashboards and maps for information sharing and dissemination to relevant stakeholders.
- Support the setup, maintenance, integration and further improvement of digital solutions (tools/platforms/processes) for data management or communication, as relevant for sectors and appropriate to context – tool selection, system configuration, training, implementation, transition.
Data and Information Management Capacity Improvement:
- Develop or compile IM training materials, and deliver trainings (e.g., mobile data collection, CVA tools, etc.), to empower NS with relevant IM tools.
- Facilitate dissemination on IM standards, procedures and tools within IFRC Office in country and NS with the view of enhancing their data and IM capacities.
- Coordinate and facilitate sessions aimed at building data literacy at strategic and operational levels in IFRC and NS. Work closely with NS in supporting data literacy initiatives at country level.
Coordination and Networking:
- Collaborate with stakeholders within the Movement – and where necessary with external agencies – to determine required data sets, agree on data sharing, define data gaps and agree on collaboration in obtaining missing data.
- Build and maintain relationships with Red Cross Red Crescent IM experts in the IFRC IM network and Surge Information Management Support (SIMS) network to gain access to relevant sources of data, and data/information services.
- Ensure that in-country IFRC emergency operations provide inputs for inter-agency 3W systems as appropriate.
- Together with the CRC, seek to establish and maintain functional networks and coordination with Movement partners, and other humanitarian actors to ensure that IFRC is up to date on best practices and emerging trends related to IM.
- Represent IFRC in country IM working groups at technical working level, if required.
Duties applicable to all staff
Required
Required
Minimum 3-5 years of proven experience of analysis of data and information in humanitarian settings.
Experience in providing IM support in a disaster response and recovery emergency operation.
Experience rolling out IM platforms. (Preferred)
Experience in facilitating training. (Preferred)
Experience in automatic business processes, e.g., with tools such as MS Power Automate. (Preferred)
Experience in mobile data collection and survey design.
Experience in analysing primary and secondary data in emergencies.
Experience/knowledge of mobile data collection tools, such as Kobo and ODK.
Experience with programmable communication tools, such as Twilio. (Preferred)
Experience working with third-party system/platform providers. (Preferred)
Experience with Customer Relationship Management (CRM) or data management systems. (Preferred)
Experience with data visualization tools, such as Power BI.
Experience with GIS tools, such as QGIS
Experience building a network and/or team, especially a remote team. (Preferred)
At least 2 years of experience of working for the Red Cross/Red Crescent Movement. (Preferred)
Languages
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