Coordinator, Enterprise Architecture, Technology Strategy and Digital/ITT Surge

The International Federation of Red Cross and Red Crescent Societies (IFRC) is the world’s largest humanitarian network, with 191 member National Red Cross and Red Crescent Societies. IFRC uses the Triple R – response, resilience and respect – to deliver on Strategy 2030. IFRC responds to disasters and crises, ensuring timely, coordinated and locally led humanitarian action. IFRC supports its members in building community resilience in the areas of climate and environment, health and wellbeing, and migration and displacement. IFRC promotes respect for our fundamental principles of humanity, impartiality, neutrality, independence, voluntary service, unity, and universality, including in our work on values, power and inclusion. The IFRC focuses throughout on our core mandate – our raison d’être – of strategic and operational coordination, humanitarian diplomacy, National Society development, and accountability.

IFRC is led by its Secretary General and has its Headquarters in Geneva and five regional offices in Africa (Nairobi); the Americas (Panama); Asia Pacific (Kuala Lumpur); Europe (Budapest); and MENA (Beirut) as well as representation offices, service centres and delegations across the globe.

The IFRC has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the Red Cross and Red Crescent Movement, including sexual exploitation and abuse, sexual harassment and other forms of harassment, abuse of authority, discrimination, and lack of integrity (including but not limited to financial misconduct). IFRC also adheres to strict child safeguarding principles.

Background to the position

Digital services are now central to how people interact with governments, companies and communities – a shift also transforming humanitarian assistance, even as the Digital Divide remains a major national and local challenge. IFRC's Digital Transformation Strategy, approved by the Governing Board in May 2021, responds to the urgent need to digitally transform the organization and its 191 members.

The Digital Transformation Department (DTD) leads this transformation, guiding the Secretariat and membership to adopt digital services, data-enabled decision-making and innovation in support of Strategy 2030. DTD also leads business transformation, IT and digitalization services across the Secretariat and membership.

The incumbent reports to the Manager of DTD's Enterprise Architecture, Strategy and Planning Unit, one of four units in DTD alongside Digital Product Development and Management, Data Management, and Service. Together with the CISO and Regional DT Managers, the four Unit Managers form DTD's global management team under the Director DTD.

This role leads the development of IFRC’s enterprise architecture roadmap, supports its implementation, and coordinates the tracking of infrastructure-related initiatives. It coordinates the emergency surge roster, helping ensure readiness, continuous improvement and effective support to emergency response operations. The role also supports the establishment and coordination of global technology framework agreements with key suppliers and promotes their uptake across the IFRC membership.

Enterprise Architecture adoption, implementation and compliance:

• Lead the development of the enterprise architecture roadmap, ensuring alignment with IFRC strategies, architecture standards, information security requirements and risk management policies.
• Support the assessment, design and implementation of global technology projects, ensuring consistency, effectiveness and sustainability from an enterprise architecture perspective.
• Evaluate new information technology projects and technologies, including their impact on IFRC systems, services and operating models.
• Maintain enterprise architecture standards, principles, documentation, the corporate knowledge repository and the service catalogue, in coordination with the Senior Enterprise Architect.
• Develop recommendations for the secure integration of new technology solutions within IFRC, supporting availability, integrity, continuity and auditability.
• Technology roadmaps and strategic technology partnerships
• Lead the development and coordination of technology roadmaps, with a focus on infrastructure, ensuring alignment with enterprise architecture and the Digital Transformation Strategy.
• Coordinate planning and implementation tracking of infrastructure-related initiatives across the Secretariat.
• Act as the coordination focal point for strategic technology framework agreements with key global technology providers, in coordination with the Senior Enterprise Architect and relevant business owners.
• Digital/ITT surge support
• Coordinate and maintain the IFRC Digital/ITT surge roster, ensuring relevance, readiness and alignment with operational requirements.
• Support the development of surge profiles, competency frameworks, training requirements and deployment readiness in collaboration with Secretariat stakeholders and National Societies.
• Facilitate surge coordination mechanisms and contribute to standards, guidance, tools, documentation and lessons learned.
• Liaise with Secretariat surge teams, National Societies and external partners to strengthen Digital/ITT surge preparedness, visibility and continuous improvement across the Movement.
• National Society Development support:
• Support the development of global framework agreements with technology suppliers for use by Membership, including operating modalities.
• Produce information material for and disseminates existence of global framework agreements to NSs and promotes their uptake within the Membership.
• Advise NSs on modalities such as onboarding procedures, processes to adopt technology covered by these global frameworks.
• Analyse challenges and best practices of NSs in the uptake of global frameworks, promotes improvements to framework agreements and modalities with the technology suppliers.
• Support development and evolution of technology blueprint(s) for the Membership, including technology and enterprise architecture standards, data architecture and common data standards.

National Society Development support:

• Support the development of global framework agreements with technology suppliers for use by Membership, including operating modalities.
• Produce information material for and disseminates existence of global framework agreements to NSs and promotes their uptake within the Membership.
• Advise NSs on modalities such as onboarding procedures, processes to adopt technology covered by these global frameworks.
• Analyse challenges and best practices of NSs in the uptake of global frameworks, promotes improvements to framework agreements and modalities with the technology suppliers.
• Support development and evolution of technology blueprint(s) for the Membership, including technology and enterprise architecture standards, data architecture and common data standards.

Contribute to the building of an effective, high-quality, fit-for-purpose Digital Transformation Department:

• Support the unit’s planning, budgeting and resourcing processes.
• Collaborate effectively with Secretariat’s Divisions’ and DTD colleagues to fulfil key responsibilities and to ensure the successful delivery of key deliverables to ensure the effective delivery of objectives pertaining to the IFRC DT strategy, Agenda for Renewal and Strategy2030.
• Ensures effective communication and feedback flows with relevant stakeholders, creating a working environment with stakeholders that creates understanding and acceptance of decisions.
• Act as an expert on architecture, technology standards and technology framework agreements for Membership.
• Partner with other colleagues with digital-related roles across the Secretariat.
• Consult and advise stakeholders, including regional and divisional staff members; share expertise and knowledge freely as and where required. Provide training, documentation, etc., when required.
• Be accountable to the Manager Planning Unit on progress made and delivery, providing data for reporting from the department.
• Be a pro-active advisor and dynamic team member, supporting operational content areas and/or organizational and process change.
• Build and maintain relationships with key stakeholders including NSs, peer organizations, participate in communities of practice and professional associations. Develop networking and exchange initiatives in order to keep abreast of emerging trends and integrate good DT practices.
• IFRC (quality) standards and operating procedures: Ensures ITIL and IFRC quality standards are applied across all responsibility areas as relevant and performs duties in standard IFRC tools. Ensures availability and development of standard operating procedures and/or guidelines and required documentation is delivered and where relevant available into the Service Management Tool.

Duties applicable to all staff
1. Actively work towards the achievement of the IFRC Secretariat’s goals.
2. Abide by and work in accordance with the Red Cross and Red Crescent principles.
3. Perform any other work-related duties and responsibilities that may be assigned by the line manager.

Required:

• University degree in Engineering, Computer Science or a related field.
• ITIL certification (or equivalent proven experience).

Preferred:

• Certified with SOA Architect credential (S90.03 minimum), CEA: FEAC’s certification or any equivalent.
• SOA Architect certification (e.g. S90.03) or equivalent (e.g. FEAC's CEA); Project Management certification; coursework in business administration or organisational behaviour.

Required:

• A minimum of 5-7 years progressively responsible relevant professional experience and minimum of 3 years within the RC RC Movement and/ or international humanitarian or development organisations.
• 5+ years of IT project management (including financial and performance tracking); experience developing and implementing annual plans;
• Experience deploying organisation-wide infrastructure (e.g. Cisco).

Preferred:

• Experience managing remote resources; experience deploying digital solutions in emergency response settings.

Required:

• Technical & architecture expertise: Broad technical/business understanding of enterprise architecture (SOA, cloud, big data); up-to-date, forward-looking technology knowledge; systems modelling, integration and optimisation; infrastructure design, deployment and operation.
• Leadership & strategic thinking: Strong leadership, strategic orientation and analytical skills; ability to drive results, set high standards and prioritise effectively.
• Communication & collaboration: Excellent communication, presentation and interpersonal skills; effective collaboration, influencing, networking and trust-building across stakeholders.
• People & delivery: Proven training/knowledge-transfer and supervisory skills; excellent planning and organising; proactive, creative problem-solving; comfortable in multicultural, multilingual, multidisciplinary settings; transparent, structured decision-making.
• Fluent spoken and written English.

Preferred:

• Comfortable with change and ambiguity; skilled at developing others and building a culture of accountability.
• Good command of another IFRC official language (French, Spanish or Arabic).

Core Competencies: Communication; Collaboration and teamwork; Judgement and decision making; National society and customer relations; Creativity and innovation; Building trust

Values: Respect for diversity; Integrity; Professionalism; Accountability

Comments: This is a national staff position open to Hungarian nationals and others who are legally eligible to work in Hungary. Candidates must be able to provide proof of their eligibility to work in Hungary.