Welcome Officer

What we do

Since 1863, the International Committee of the Red Cross (ICRC) has worked to preserve human dignity and relieve suffering caused by war and armed violence.

In collaboration with our Red Cross and Red Crescent partners around the world, we do everything we can to deliver life-saving aid, reconnect families and locate missing people – helping those who need it most, regardless of who they are and what side of the front line they are on.

We engage with authorities and armed forces on all sides, often confidentially, pressing for access to detainees to improve their living conditions and urging compliance with international humanitarian law to protect non-combatants, including from digital threats.

Purpose

The Welcome Officer will ensure the effective delivery of welcome and travel-related services for mobile and resident staff, providing administrative support in line with ICRC procedures and policies. The position will facilitate travel arrangements, airport transfers, coordination with relevant authorities, and the preparation and maintenance of welcome-related documentation and databases, while ensuring compliance, accuracy, confidentiality, and proper record-keeping. They ensure that Welcome activities are organized smoothly, including coordination of pick-up/drop-off of ICRC staff and guests, travel arrangements, visas, permits, official registration and accommodation.

Accountabilities and Functional Responsibilities

• Coordinate travel arrangements and welcome services for mobile and resident staff, including airport transfers, regional transportation, travel requests, and travel insurance, in line with ICRC procedures and policies.
• Liaise with the ICRC offices and external authorities regarding official notifications, identification documents, ID extensions, invitation letters, and other administrative formalities.
• Prepare welcome related invoices and supporting documentation, including the calculation of private travel charges, where applicable.
• Maintain and update welcome databases, personal files, briefing materials, and administrative records, ensuring accuracy, confidentiality, proper filing, and archiving.
• Support the organization of seminars, workshops, meetings, and other welcome related activities.
• Handle incoming calls on the switchboard.
• Update and maintain relevant Welcome lists and records, ensuring that supporting documentation is properly maintained and available for reference and audit purposes.

Education and Professional Experience Required

• Bachelor’s degree in Business Administration, Management, Tourism, or a related field
• Professional experience in administrative support, travel coordination, customer service, or similar tasks
• Good understanding of administrative procedures, document management, and record-keeping
• Very good command of English, both written and spoken
• Proficiency in Microsoft Office applications, particularly Outlook, Word, and Excel
• Previous experience in the humanitarian sector or an international organization is considered an asset

Desired Profile and Skills

• Strong organizational and administrative skills, with a high level of accuracy and attention to detail
• Excellent communication and interpersonal skills, with the ability to liaise effectively with colleagues, external stakeholders, and relevant authorities
• High ethical standards, discretion, and the ability to handle confidential information
• Ability to work under pressure, meet deadlines, and manage multiple priorities in a structured and service-oriented environment
• Strong coordination and problem-solving skills, with a proactive and flexible approach to daily tasks
• Ability to work effectively in a multicultural environment and demonstrate respect for diversity

What we offer

• Rewarding work in a humanitarian and multicultural environment
• Hybrid working model - 3 days in the office
• Attractive social benefits

Additional Information

• Type of role: Welcome Officer
• Working rate: 60%
• Location: Regional Belgrade Delegation, Vladimira Popovica 38-40
• Job level: B2
• Length of assignment: Fixed-term employment contract to cover the temporary absence of an employee, until the employee's return to work
• Type of position: Resident (The vacancy is open only to persons with Serbian citizenship or a personal work permit in the Republic of Serbia)
• Application deadline: 8/11/2026

The ICRC values diversity and is committed to creating an inclusive working environment. We welcome applications from all qualified candidates.

If you are interested in this position, please send us your CV and Motivation letter in English. Only shortlisted candidates will be contacted.

Our Values

At the ICRC, we value impact, collaboration, respect, and compassion. We seek candidates who demonstrate behaviors based on these shared values. For more information on the ICRC values, please visit this page.