Communication Specialist

Organizational Setting

FAO Mongolia works with the vision "to be a leading, credible and responsive partner in ensuring food and nutrition security of the population". The office has been coordinating projects and programmes in research, capacity building, natural resources management, technology transfer, food and agriculture policy, livestock production systems management, emergency and post crisis management, forestry information, statistics, food security and nutrition, emergency response operations, crop production system management, and food quality and safety.

FAO is currently seeking a Communication Specialist to provide support to the Country Office in managing internal and external communications, media relations, digital platforms, advocacy initiatives, and the dissemination of technical and programmatic achievements to key stakeholders and the general public.

Reporting Lines

Under the overall supervision of the FAO Representative in Mongolia, and the direct supervision of the FAO Representative and in close liaison with the AFAOR of the FAO Mongolia.

Technical focus

Under the overall supervision of the FAO Representative and in close coordination with the AFAOR and relevant programme teams, the incumbent will provide operational and technical communication support to enhance the visibility of FAO Mongolia's programmes, projects and activities through content development, information management, digital communication, multimedia documentation, and communication-related administrative support..

Tasks and responsibilities

Communication and outreach

• Support the preparation of communication and visibility materials, including news articles, success stories, fact sheets, newsletters, presentations, and promotional products.
• Collect and organize information, photographs, and results from project activities for communication purposes.
• Provide communication support for meetings, workshops, training events, and field activities.

FAO Standards and guidelines:

• Liaison with OCC will be maintained, either directly or through an agreed focal point/coordinator, to ensure compliance with OCC standards, aligned messaging, and appropriate review and clearance processes.
• All communication materials will follow FAO clearance processes and comply with FAO standards, including:
  FAO Strategic Framework 2022-31: https://www.fao.org/strategic-framework/en 
  FAO social media policy and guidelines: https://www.fao.org/2/socialmedia 
  Social Media Branding Guidelines: https://openknowledge.fao.org/handle/20.500.14283/cb5044en 
  FAO STYLE(https://openknowledge.fao.org/handle/20.500.14283/cb8081en  
  FAO terminology http://www.fao.org/faoterm  
  FAO Names Of Countries https://www.fao.org/nocs/en     
  Story guidelines, Story template, UN map standards, FAO logo policy and related branding guidelines (available to staff).
• Further guidance regarding FAO communications, policies and procedures can be found through the FAO intranet, OCC section

Social Media and Digital Communications

• Adapt into {local language} digital assets to ensure maximum reach and amplification via social channels.
• Ensure that all communication products comply with global FAO key messages, terminology, standards, and guidelines.
• Maintain regular coordination with RCO and OCC, including to ensure key messages, outputs and products are shared via global multilingual channels, as appropriate.
• Monitor social media for results, compliance with guidelines, trends and risks, in consultation with RCO and OCC, as appropriate.
• Provide monthly engagement reports with key performance indicators.
• Prepare a monthly social media content calendar with innovative and issue-focused content to promote the work of FAO.
• Participate in the development and implementation of thematic/country/regional/divisional communications plans for campaigns or key priorities such as the World Food Day, International Year, Four Betters, etc.
• Support digital marketing, including by identifying, vetting and liaising with digital influencers, in close collaboration with RCO and OCC.
• Provide support on drafting content and support the maintenance of FAO Mongolia's website, social media channels, and digital communication platforms in accordance with approved communication plans.
• Support social media campaigns and digital outreach related to FAO corporate priorities, international observances, projects and major events.

Multimedia Content Development and Design

• Capture photographs and video footage during project activities, missions, and events.
• Prepare multimedia products, including photo stories, short videos, social media content, and presentations.
• Maintain digital archives and repositories of communication materials, publications, photographs, and videos.

Knowledge Management and Information Sharing

• Support the maintenance and updating of documentation, filing systems, databases and repositories for communication and visibility materials.
• Maintain an organized digital repository of documents, publications, photographs, videos, communication materials and project visibility products.
• Promote the documentation and dissemination of local knowledge, innovations, good practices and traditional knowledge related to sustainable agriculture, ecosystems, natural resources and rural development.
• Assist in compiling and organizing knowledge products, lessons learned, and project documentation for dissemination as requested.

Capacity Development

• Provide technical assistance in the preparation of training materials, presentations, and communication resources for workshops, meetings and learning events.
• Strengthen capacities in storytelling, photography, multimedia production, knowledge documentation, social media, media engagement and application of FAO communication and visibility requirements.
• Support in developing communication products that are consistent, high quality and sustainable beyond individual project activities.

Technical Support of Partnerships and Stakeholder Engagement

• Support communication-related coordination activities with project partners and stakeholders under the guidance of supervisors.
• Support the development of communication partnerships and joint initiatives that enhance the visibility and impact of FAO’s work in Mongolia.

Other Duties

•     Perform other communication, knowledge management and visibility-related duties as required by the FAO Representative, AFAOR or relevant programme/project.

CANDIDATES WILL BE ASSESSED AGAINST THE FOLLOWING

Minimum Requirements    

• University degree in journalism, communication, public relations, business administration, or other relevant disciplines
• Minimum 1 years of working experience in the relevant field journalism, communication, in journalism, communication, public relations, business administration, or other relevant disciplines
• Nationality of Mongolia or resident of the country with valid work permit
• Working knowledge (level C) of English and Mongolian

FAO Core Competencies

• Results Focus
• Teamwork
• Communication
• Building Effective Relationships
• Knowledge Sharing and Continuous Improvement

Technical/Functional Skills

• Excellent planning and organizing skills, accurate with attention to detail
• Able to work as part of a multinational team
• Experience in the UN system is an asset
• Strong writing, composition, editing and reporting skills in both English and Mongolian,
• Knowledge of theories and practices in communication research planning and strategy,
• Excellent inter-personal skills, including the ability to develop and maintain strong relationships at all levels,
• Proactive approach to improve the visibility of project activities,
• Teamwork and strong soft skills including interpersonal, ethical, listening and communication skills, proactive, problem solving, self-organizing, planning, setting priorities and efficient use of time;