Fundraising Operations Senior Business Analyst - R4582

Job Description

Title: Fundraising Operations Senior Business Analyst

Job Family/Career Level: Marketing /Sr. Specialist

Reports to: Sr. Director, Fundraising Operations

FLSA Status: Exempt

Revision Date: June, 2026

**Hybrid in DC is preferred, but open to remote.**

Major Function

The Fundraising Operations Senior Business Analyst plays a pivotal role in maintaining the integrity of the CRM database and spearheading the implementation of automated data processing solutions for WWF. They are charged with analyzing business processes, identifying opportunities for improvement, and implementing solutions to enhance efficiency and productivity. The position is also entrusted with crafting and upholding business process documents crucial for both change management and end-user training. This role involves close, cross-functional collaboration with stakeholders throughout the organization ensuring that revenue processing and gift administration goals are achieved.

Key Responsibilities

• Oversees all automated Fundraising Operations data processing. Designs, implements and manages all file imports and layouts utilizing the BrightVine Data Loader, SAS and BBCRM technology.
• Collaborates with stakeholders to gather and document business requirements. Develops innovative solutions and strategies to address business challenges and enhance operational efficiency while ensuring alignment with existing systems and integrations.

• Drives the end-to-end lifecycle for Fundraising Operations special projects, software upgrades and implementations, including planning, execution, monitoring, and control, to ensure timely delivery of high-quality solutions within scope, timeline, and budget.
• Identifies and mitigates risks and issues that may impact project success, implementing proactive measures to minimize disruption and ensure smooth project execution.
• Leads and facilitates meetings, workshops and presentations to communicate changes to configurations, customizations, business processes and software applications to end users and other key stakeholders.
• Creates and maintains all business process documents required for change management and training.
• Researches industry trends, best practices and emerging technologies related to gift administration, operations management and process optimization.
• Proactively identifies opportunities for continuous improvement, automation and innovation, championing initiatives to drive positive change and enhance effectiveness.
• Performs other duties as assigned.

Key Competencies

• Business Analysis & Solution Design – Analyzes complex business processes and stakeholder requirements to develop scalable, efficient solutions that improve operational effectiveness, data quality, and fundraising outcomes.
• Data Management & Technical Expertise – Demonstrates advanced knowledge of CRM systems, data processing, system integrations, and automation tools to ensure data integrity, operational efficiency, and reliable business processes.
• Project Leadership & Execution – Effectively manages multiple projects, system enhancements, and process improvement initiatives from planning through implementation, ensuring timely delivery, risk mitigation, and successful stakeholder adoption.
• Collaboration & Change Enablement – Builds strong partnerships across functions, communicates complex concepts clearly, and facilitates organizational change through stakeholder engagement, documentation, training, and continuous improvement efforts.

Qualifications

• A Bachelor’s degree with 6+ years as a Business Analyst or in a similar role (preferably in the non-profit sector).
  • CRM database and high-volume data processing experience is required. Experience with BBCRM and BrightVine Data Loader is strongly desired.
  • Proficiency with Microsoft Power Platform, Power Apps, and Power Automate is strongly desired.
• Strong problem-solving abilities and a proactive mindset, with a demonstrated track record of driving results and delivering value through process improvement initiatives.
• Outstanding organizational and project management skills, with the ability to manage multiple priorities and deadlines effectively.
• Excellent communication and interpersonal skills, with the ability to effectively engage and collaborate with internal and external stakeholders of all levels.
• Committed to building and strengthening a culture of inclusion within and across teams.
• Identifies and aligns with WWF’s core values: Courage, Integrity, Respect, and Collaboration:
  • Demonstrates courage by speaking up even when it is difficult or unpopular.
  • Builds trust with colleagues by acting with integrity, owning mistakes, and holding oneself accountable.
  • Welcomes other points of view and ideas, recognizing and embracing different and contrary perspectives with kindness, curiosity, and encouragement.
  • Makes conscious efforts to promote cooperative practices, behaviors, and ways of working across many groups and individuals.

Additional Information

Please note: Applicants must be legally authorized to work in the U.S. This position is not eligible for employment visa sponsorship. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Relocation is not provided for this position.

World Wildlife Fund (WWF) promotes equal employment opportunities for all qualified individuals regardless of age, race, color, sex, religion, national origin, disability, veteran status, or any other characteristic protected under applicable law.