E T Temporary

At the World Bank, a member of the World Bank Group (WBG), you’ll join a diverse, global community working across cultures, disciplines, and borders to address the world’s most pressing development challenges. With 1.2 billion young people reaching working age in the decade ahead, the challenge of job creation has never been greater. Through partnerships across 145 countries and more than 182 offices worldwide, we work with governments, private sector, development partners and other stakeholders to invest in people, strengthen markets, and deliver scalable, data-driven solutions that generate more and better jobs and improve lives. For more information, visit International Bank for Reconstruction and Development . The Consultant is expected to provide a full range of contractor-management data analysis and transition support. The assignment will include additional support days over a four-month transition period, after which the Consultant’s engagement will conclude. The Consultant will report to the Senior Manager of the System Management (ITSSM) unit and will work closely with the designated replacement to ensure an orderly handover and continuity of operations. Duties include, but are not limited to, providing data analysis, contractor-management, and transition support to the ITSEN Manager in the following activities:

• Provide support for the reconciliation of contractor-management records and related data.
• Assist with year-end closing activities, contractor renewals, and contractor workforce planning.
• Prepare monthly and ad hoc reports on contractor status.
• Resolve contractor-related issues, including work-order closure, purchase orders, change requests, renewals, and terminations.
• Coordinate with vendors to resolve contractor onboarding and offboarding matters, access issues, and the return or recovery of organizational assets.
• Coordinate with vendors to resolve invoice-related issues.
• Provide support on reconciliation of the cloud database in AWS and Azure.
• Assist with preparation year end closing for hardware software renewal, contractor renewal.
• Provide monthly ad-hoc reports for AWS/Azure.
• Contact with AWS/Azure vendor for any issue related to vendor’s invoice.
• Provide data analysis on AWS/Azure chargeback by using Aptio.
• Develop and execute a structured four-month knowledge-transfer and training plan for the designated replacement, including documented procedures, process walkthroughs, supervised practice, and regular progress reviews.
• Prepare and maintain complete handover materials, including process guides, reporting templates, calendars, contact lists, open-action logs, and escalation procedures.
• Transfer ownership of recurring activities and outstanding matters to the replacement through a phased approach, with clear milestones for observation, guided execution, independent execution, and final handover.
• Provide reasonable post-training clarification during the transition period and promptly escalate any risks that could affect operational continuity or completion of the handover. Transition deliverables:
• An approved four-month transition and training plan, including the schedule, topics, responsibilities, and milestones for the additional support days.
• Updated standard operating procedures, templates, trackers, and a complete inventory of recurring and outstanding activities.
• Training records and periodic progress updates confirming the replacement’s ability to perform assigned responsibilities independently.
• A final handover report summarizing completed knowledge transfer, outstanding risks and actions, and confirmation of transition readiness before the Consultant’s departure. He/She should be a results-oriented team player who is adaptable to changing business needs and capable of contributing to the Unit’s effectiveness and success. In addition, should be dynamic and resourceful with excellent organizational skills and have a proactive approach and strong attention to details.