ICT Senior Associate

The UNOPS Global Portfolios Office (GPO) brings together diverse expertise to help partners deliver impact worldwide. With hubs in New York, Geneva, and Vienna, and expert teams operating globally, GPO leads multi-regional initiatives that advance sustainable development, climate action, and peacebuilding - including in some of the world’s most challenging environments. By leveraging our collective expertise and global networks, GPO supports UNOPS’ strategic priorities and the Sustainable Development Goals across more than 130 countries. We work closely with major global partners - including governments, international financial institutions, and UN agencies - to deliver a wide range of services, such as project management, fund management, hosting services, and HR support.

Not Required - part of GPO/NYPO

UNOPS has signed an agreement with the United Nations Global Service Centre (UNGSC) to provide specialized technical support services in the areas of hybrid cloud, platform management, and global identity infrastructure.

Within this framework, the Platform Support Unit (PSU) under UNGSC delivers operational and technical support for the hybrid cloud environment (covering public and private cloud), platform management (including the Private AI platform), global identity infrastructure, and Enterprise Resource Planning (ERP) infrastructure. These services underpin the digital operations of UN entities and field missions and are aimed at enhancing service resilience, security, operational efficiency, and the responsible adoption of emerging technologies.

To support the growing demand for cloud-based services, secure identity and access management, private AI capabilities, and reliable ERP operations, this position provides technical implementation, operational support, and innovation assistance to ensure service reliability, system integration, and continuous improvement of the hybrid cloud platform.

Under the overall supervision of the UNOPS Programme Manager, and under the direct guidance of the Chief, Infrastructure Operations Section (IOS), and the Chief of the Platform Support Unit (PSU) at the UN ICT Facility in Valencia, Spain, the ICT Senior Associate (acting as a Public Cloud and Identity Technician) supports the UN Secretariat Cloud environment (Unite Cloud) and global identity infrastructure.

The incumbent contributes to the operationalization, support, and integration of public cloud services and identity and access management solutions, including the development and maintenance of infrastructure as code and automation, ensuring reliable service delivery, security and compliance, innovation support, and technical sustainability.

The personnel will be responsible for the following duties:

Summary of Key Functions:

1. Public Cloud Support (Unite Cloud)

2. Global Identity and Access Management (IAM) Support

3. Automation and Emerging Technologies Support

4. Duty Roster Responsibilities

5. Other

1. Public Cloud Support (Unite Cloud)

• Support the implementation, operation, and maintenance of public cloud services supporting the UN Secretariat Cloud environment (Unite Cloud), in alignment with the hybrid cloud strategy.

• Coordinate the onboarding of UN entities and workloads to Unite Cloud, including account and subscription setup, network connectivity, and governance configuration under established technical guidance.

• Monitor the performance, availability, and capacity of cloud services to ensure consistent and reliable service delivery.

• Assist in applying security baselines, policies, and compliance controls across cloud environments, and contribute to the remediation of vulnerabilities and audit findings.

• Support cost management activities, including usage tracking, tagging standards, and reporting.

• Liaise with stakeholders to clarify technical requirements and support the selection of appropriate cloud services.

• Contribute to technical documentation, standard operating procedures (SOPs), and architecture records in accordance with Service Management processes.

2. Global Identity Infrastructure Support

• Support the design, implementation, and maintenance of on-premises and cloud identity platforms in a hybrid environment.

• Contribute to the design of additions, adjustments, and improvements to identity solution components, and maintain technical documentation about the systems in accordance with Service Management processes.

• Monitor identity solutions to ensure consistent and reliable performance of Identity and Access Management (IAM) system functionality.

• Support identity lifecycle processes, including provisioning, authentication, authorization, and federation with UN entities and applications.

• Assist in implementing and maintaining access controls, such as conditional access, multi-factor authentication, privileged access, and role-based delegation models.

• Contribute in integrating enterprise applications and cloud services with the global identity infrastructure under established technical guidance.

3. Automation Technologies Support

• Develop and maintain scripts, infrastructure as code, and automation workflows to support the deployment, configuration, and management of cloud and identity services.

• Support in prototyping and pilot initiatives aimed at improving service resilience, security, and operational efficiency.

• Develop and maintain monitoring, reporting, and dashboarding tools to provide visibility on service health, usage, and compliance.

• Prepare user documentation and contribute to knowledge-sharing materials, technical training, and awareness sessions.

• Monitor technological trends and propose practical enhancements applicable to the UN Secretariat environment.

4. Duty Roster Responsibilities

• Participate in the Duty Roster system as required.

• Provide on-call technical support outside normal working hours for critical cloud and identity infrastructure systems.

• Respond to incidents and service disruptions related to Unite Cloud and the global identity infrastructure.

• Prepare incident reports and follow-up documentation as required.

5. Other

• Perform other duties as required within the operational domain of PSU.

Required

• Secondary school diploma with 7 years of relevant experience OR

• Bachelor’s degree with 3 years of relevant experience.

Desired

• Relevant professional certifications in one or more of the following areas: public cloud platforms (e.g., Microsoft Azure, AWS, or Google Cloud), identity and access management, infrastructure as code and automation (e.g., Terraform) is desired
  

Required

• Relevant experience is defined as experience in systems engineering, infrastructure support, integration, or technical implementation.

• Experience working in a multi-cloud, multi-customer, complex environment (e.g., Microsoft Azure, Amazon Web Services, Google Cloud) is required.
• Experience with identity and access management platforms in a hybrid environment (e.g., Microsoft Entra ID, Active Directory) is required.

Desired

• Experience in automation using scripting and infrastructure as code tools (e.g., PowerShell, Terraform) is desirable.
• Experience working in distributed teams across different countries and locations.

• UNOPS does not accept unsolicited resumes.
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• Applications to vacancies must be received before midnight Copenhagen time (CET) on the closing date of the announcement. Applications received after the closing date will not be considered.
• Only shortlisted candidates will be contacted and invited to proceed to the next stage of the selection process, which may include various assessments.
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