ICT Associate (HR and Payroll Systems)

The UNOPS IT Group (ITG) is at the forefront of digital transformation, designing, delivering, and managing all of UNOPS IT infrastructure and business applications. We are a global team, dedicated to harnessing cutting-edge technology to address critical business needs and empower UNOPS personnel worldwide. ITG provides the essential IT systems and tools that underpin the successful implementation of UNOPS projects and the delivery of corporate initiatives. From maintaining robust enterprise resource planning (ERP) systems and developing bespoke business applications to managing our cloud infrastructure and supporting global collaboration platforms, our work ensures operational excellence. We are committed to continuous improvement, driving effectiveness and efficiency in UNOPS products and services, ultimately helping people build better lives and countries achieve peace and sustainable development.

The UNOPS IT Group (ITG) is at the forefront of digital transformation, designing, delivering, and managing all of UNOPS IT infrastructure and business applications. We are a global team, dedicated to harnessing cutting-edge technology to address critical business needs and empower UNOPS personnel worldwide. ITG provides the essential IT systems and tools that underpin the successful implementation of UNOPS projects and the delivery of corporate initiatives. From maintaining robust enterprise resource planning (ERP) systems and developing bespoke business applications to managing our cloud infrastructure and supporting global collaboration platforms, our work ensures operational excellence. We are committed to continuous improvement, driving effectiveness and efficiency in UNOPS products and services, ultimately helping people build better lives and countries achieve peace and sustainable development.

The ICT Associate (HR and Payroll Systems) position is based in Bangkok, Thailand, strategically located to provide direct support to the UNOPS Shared Service Centre (SSC). This role is integral to the UNOPS IT Group (ITG), which is dedicated to leveraging cutting-edge technology to meet UNOPS's business needs globally. The Associate will work within a global team of IT professionals, contributing to the operational excellence of UNOPS's enterprise resource planning (ERP) systems, specifically focusing on HR and payroll modules. The work directly supports UNOPS personnel worldwide, enabling the successful implementation of projects and corporate initiatives that help people build better lives and countries achieve peace and sustainable development.

The ICT Associate (HR and Payroll Systems) supports the HR and Payroll Analyst and Solutions Designer by assisting with system configuration, testing, documentation, and operational support tasks for the HR and payroll modules within UNOPS's ERP system (Unit4 Business World/Agresso). The role ensures the integrity and smooth functioning of these critical systems, providing essential support to the UNOPS Payroll team and contributing to robust knowledge management for the Payroll Support Team.

The ICT Associate (HR and Payroll Systems) will support system configuration activities and provide assistance across testing, documentation, and operational support tasks under the supervision of the HR and Payroll Analyst and direction of the Solutions Designer.

Amongst other tasks, the successful candidate will:

1. Support system configuration of the payroll solution within the UNOPS ERP (Unit4 Business World)

• Assist with configuration tasks in the ERP as directed by the HR and Payroll Analyst and Solutions Designers, including routine updates to the system under supervision.

• Carry out initial testing of configurations as assigned.

• Participate in testing activities when changes, upgrades, or patches are applied, following established test scripts and procedures.

• Provide support during user acceptance testing as required.
  
  

2. Provide support to the UNOPS Payroll team

• Help investigate reported application problems under the guidance of the HR and Payroll Analyst, Solutions Designers and Senior Developers, contributing to diagnosis and issue resolution.

• Carry out assigned tests and document findings to assist in identifying root causes and potential workarounds.

• Liaise with the Payroll Support Analyst and other team members including system support agents, senior developers, product managers, process leads, architects and business owners to relay information on identified issues.
  
  

3. Contribute to knowledge management services for the Payroll Support Team

• Assist in maintaining development and configuration documentation for the Payroll Support team.

• Support the recording and documentation of work activities, including design specifications and test plans, as directed.

• Contribute to keeping system documentation related to HR and payroll processes up to date and accessible.

• Assist in compiling training materials and guidance documents related to HR and payroll developments

Required

A Bachelor's degree, preferably in Computer Science, Information Technology, Information Systems, Finance, or Management Sciences OR

High school diploma or equivalent (secondary education) + 6 years of relevant experience may be accepted in lieu of a Bachelor's degree.

Required

• At least 3 years of experience in HR or payroll administration, analysis, or system support + Bachelor's degree

  Demonstrated ability to maintain documentation and follow established procedures and standards

• Existing/Current work permit for Thailand is required (UNOPS does not support work permits or VISA)

Desired

• Experience working with an ERP system (any vendor) in an HR or payroll context

  Familiarity with Unit4 Business World/Agresso HR or Payroll modules is a distinct asset.

  Experience in supporting functional testing or user acceptance testing for business applications

• UNOPS does not accept unsolicited resumes.
• UNOPS will at no stage of the recruitment process request candidates to make payments of any kind.
• Applications to vacancies must be received before midnight Copenhagen time (CET) on the closing date of the announcement. Applications received after the closing date will not be considered.
• Only shortlisted candidates will be contacted and invited to proceed to the next stage of the selection process, which may include various assessments.
• UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of a wide range of nationalities, cultures, languages, races, gender identities, sexual orientations, and abilities. We strive to sustain and strengthen this diversity, fostering an inclusive working environment where all personnel are treated with respect and have equal access to opportunities.
• UNOPS evaluates all applications based on the skills, qualifications and experience outlined in the vacancy announcement. We are committed to a fair and transparent selection process and welcome diverse perspectives, including those of women, indigenous and racialized communities, individuals of diverse gender identities and sexual orientations, and persons with disabilities.
• We are committed to enabling all candidates to perform at their best during the assessment process. If you are shortlisted and require support or reasonable accommodation to complete any assessment, please inform our human resources team upon receiving your invitation.
• UNOPS has zero tolerance for sexual exploitation and abuse (SEA), sexual harassment, and other forms of abusive conduct, including discrimination, abuse of authority, and harassment. To uphold these standards, background checks are conducted for all final candidates to help ensure that individuals with a history of such conduct are not hired. By applying for a position with UNOPS, candidates acknowledge and consent to these verification processes.
  

• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post.
• For retainer contracts, you must complete a few mandatory courses (they take around 4 hours to complete) in your own time, before providing services to UNOPS. Refreshers or new mandatory courses may be required during your contract. Please note that you will not receive any compensation for taking courses and refreshers. For more information on a retainer contract here.
• For more details about the contract types, please click here.
• All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda.
• It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.