Business Relationship Manager

The UNICC workforce consists of many diverse nationalities, cultures, languages, and opinions. UNICC seeks to sustain and strengthen this diversity by ensuring equal opportunity and an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, ethnicity, sex, national origin, age, religion, disability, sexual orientation and gender identity.

Purpose of the Position:

The purpose of the post is to act as a senior Business Relationship Manager and institutional representative of UNICC for assigned strategic clients. The incumbent will be responsible for direct engagement with senior client stakeholders, strategic account leadership, business development, escalation management, governance discussions and alignment between client priorities and UNICC’s service portfolio.

Objectives of the Programme:

UNICC provides the digital foundations that support the digital transformation and future of the UN system and other international organizations

Main duties and responsibilities:

The incumbent will work under the direct supervision and guidance of the Chief, Business Relationship Management Section (DBR) within the Director (DO) Division and in close collaboration with the DBR team. The incumbent could be requested to do any other tasks of similar level in related fields. The incumbent will perform the following duties:

Strategic client leadership with HQ based clients

• Act as the primary UNICC relationship lead for assigned strategic and complex clients.

• Represent UNICC in senior client meetings, governance forums, strategic discussions and executive-level engagements.

• Strengthen institutional partnerships with assigned client organizations.

• Maintain regular direct engagement with senior client representatives, including IT leadership and business stakeholders.

• Develop and maintain strategic account plans, including client priorities, demand forecasts, risks, opportunities and service growth potential.

Business development and demand shaping

• Identify client needs, emerging demand and opportunities for new or expanded UNICC services.

• Support clients in translating strategic ICT priorities into business cases, service proposals and implementation pathways.

• Promote UNICC’s service portfolio, value proposition and unique role within the UN system.

• Coordinate with Operations, Cybersecurity, Digital Delivery, and Digital Service Center Divisions, presales and service owners to shape solutions that respond to client priorities.

• Identify new business opportunities, potential new clients and areas for service growth.

Governance, negotiation and escalation

• Lead or coordinate complex discussions related to Service Proposals and contracts and service evolution.

• Manage escalations affecting strategic client relationships, ensuring timely and coordinated resolution.

• Monitor overall alignment between client expectations, agreed services and delivery performance.

• Provide strategic advice to DBR management and UNICC senior management on client risks, opportunities and relationship issues.

• Ensure effective governance of assigned client portfolios, including clear documentation of decisions, risks and follow-up actions.

• Promote the adoption of efficiency measures, standardized account-management practices and AI-enabled tools within DBR, particularly to improve client intelligence, preparation of strategic briefings, opportunity tracking and management reporting.

Direction to support hubs

• Provide guidance to Valencia/Rome-based relationship support roles on client follow-up, reporting, documentation and operational coordination.

• Ensure that support hub activities are aligned with the strategic direction of the account.

• Review client dashboards, CRM records, account reports and service monitoring inputs prepared by support hub colleagues.

• Coordinate handovers, division of responsibilities and communication protocols between HQ account leadership and support hub roles.

Other:

• Prepare reports for UNICC Management, Management Committee and other bodies

• Provide other ad hoc support either within the team or in other teams as required – this includes the participation in special projects or support to service delivery for short period of time on a part-time or full-time basis upon request from the senior management

Experience and Skills required:

Essential:

• At least seven (7) years of experience in Information Technology, Business Management, Product Management, Customer Relationship Management or related areas with a minimum of two years at the international level
• Ability to assimilate, analyse and present information in a structured and persuasive manner
• Excellent presentation skills
• Ability to define and follow a structured methodology towards completing work assignments
• Broad technical background and knowledge of IT services

Desirable:

• Marketing experience
• Contract and Service Level Management
• Pre-/post-sales customer support
• Negotiation skills

*Education:

Essential:

• Advanced university degree in Business Administration, Computer Information Science or related field

Languages:

• English: Expert knowledge is required
• Knowledge of another official United Nations language is an advantage

UNICC Global Competencies:

• Teamwork: Develops and promotes effective relationships with colleagues and team members. Deals constructively with conflicts.
• Communicating: Expresses oneself clearly in conversations and interactions with others; listens actively. Produces effective written communications. Ensures that information is shared.
• Respecting and promoting individual and cultural differences: Demonstrates the ability to work constructively with people of all backgrounds and orientations. Respects differences and ensures that all can contribute.
• Knowing and managing yourself: Manages ambiguity and pressure in a self-reflective way. Uses criticism as a development opportunity. Seeks opportunities for continuous learning and professional growth.
• Producing results: Produces and delivers quality results. Is action oriented and committed to achieving outcomes.

Eligibility:

This vacancy notice is open only to internal candidates

Compensation:

Annual Salary Estimation (net of tax at single rate):

• Geneva (Switzerland), including post adjustment (84,7% on August 2026): US$ 158,891.
• New York (USA), including post adjustment (75,6% on August 2026): US$ 151,063.

UNICC also offers generous leave and absence allowances, flexible working hours, overtime compensation, teleworking, access to training, and depending on eligibility other benefits such as relocation grant, dependency allowance, language allowance, or education grant.

Closing date for applications:

Applications will be accepted until midnight (Geneva Time) on 20 August 2026.

Notes:

• Technical and/or personality tests may be carried out as part of the selection process
• Only short-listed candidates will be contacted
• Though you may not be selected for this advertised position, the UNICC will keep your application in a roster if your profile is deemed to be of potential interest for the Centre. You may thus be solicited by our HR department to participate in an interview for another position* For UNICC staff members who do not meet the minimum educational qualifications, please refer to the applicable WHO e-Manual Annex 6 – Guidelines on Standard Minimum Experience Exposure and Education Requirements

* For UNICC staff members who do not meet the minimum educational qualifications, please refer to the applicable WHO e-Manual Annex 6 – Guidelines on Standard Minimum Experience Exposure and Education Requirements

Please inform us should you require any specific accommodation to facilitate your application

The UNICC workforce consists of many diverse nationalities, cultures, languages, and opinions. UNICC seeks to sustain and strengthen this diversity by ensuring equal opportunity and an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, ethnicity, sex, national origin, age, religion, disability, sexual orientation and gender identity.

For applications to be valid, they must contain a motivation letter and the filled Personal History Form.