Information Management Officer Bangladesh Cox's Bazar (Bangladeshi National Only)

All NRC employees are expected to work in accordance with the organisation’s values. To be dedicated, innovative, inclusive and accountable are attitudes and beliefs that shall guide our actions and relationships. NRC has a commitment to safety and wellbeing and together we build a positive working culture to feel valued, empowered, supported, safe and have a sense of belonging.   NRC does not tolerate employees exploiting or abusing people and has zero tolerance to inaction.  

 Roles and responsibilities 

The role of the Information Management Officer (IMO) is to support the Core Competencies (CCs) by developing and maintaining up-to-date programme information management systems and databases to enable effective output and outcome monitoring. The role will also support MEAL functions through data quality assurance, analysis, reporting, accountability, and learning to inform evidence-based programme improvement. 

Key Specific responsibilities: 

• Data Collection & Management: Support the development, review, and updating of CC level data collection tools (e.g., intake forms, questionnaires) in alignment with approved indicators, results frameworks, and reporting requirements, in coordination with the designated CC team. Provide technical guidance to field staff on data collection protocols, data entry standards, and indicator definitions. Ensure systematic filing and archiving of both hard and soft copy records, and maintain up-to-date the CC level databases, including tracking targets against achievements to support monitoring, analysis, and reporting. 

• Data Quality & Validation: Lead data cleaning, validation, and reconciliation processes to ensure accuracy, completeness, and consistency of programme data. Establish and apply data quality assurance (DQA) mechanisms to identify, document, and address data discrepancies, and ensure consistency across CC level databases, reporting tools, and information systems in coordination with the CC team. 

• Data Analysis & Reporting: Analyse collected data to generate reports on project progress, outcome indicators, and trends. Prepare regular reports and information products for internal and external stakeholders, and use visual tools (graphs, charts, dashboards, and 5Ws) to communicate findings and support evidence-based decision-making. 

• Field Support & Training: Conduct field visits to assess data collection practices, resolve data-related challenges, and ensure adherence to reporting standards. Provide training and technical support to staff and partners on data management practices, digital data collection tools, reporting standards, and data protection requirements. 

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• System Management & Improvement: Manage and maintain information management systems and digital data collection platforms (e.g., KoboToolbox, ODK) and assess database systems to optimize efficiency. Recommend and support the adoption of new technologies, digital tools, or automation processes to improve data management, reporting, and information utilization. 

• Compliance & Data Protection: Implement security measures to protect sensitive information and ensure compliance with NRC’s data protection policies and information management standards. Regularly review and update data management protocols to align with donor, organisational, and regulatory requirements. 

• Coordination & Collaboration: Coordinate with programme teams, external partners, government agencies, humanitarian actors, and relevant clusters on data-related issues to support evidence-based decision-making. Share key data insights and analysis with the MEAL Coordinator, CC PMs, and other relevant NRC units. 

• Operational Support: Provide ad-hoc technical support related to information management systems, including database functionality, user support, data backup processes, and coordination with ICT focal points as required to ensure continuity and functionality of IM systems. 

• Document Archiving & Data Governance: Ensure proper filing, secure storage, and archiving of beneficiary intake forms and related CC level documentation in line with data protection, confidentiality, and information management standards. Maintain digital and physical archives to support data verification, audits, monitoring, accountability, and learning in coordination with the CC team. 

• Reporting, Accountability & Learning: Support respective CC level project reporting by analysing programme data and providing evidence-based inputs for GORS and donor reports, in coordination with the programme team and MEAL unit. Contribute to accountability and learning by analysing feedback, complaints, and monitoring findings, and preparing data-driven summaries, dashboards, and lessons learned to inform programme review and adaptive decision-making. Carry out any other tasks relevant to the function and position as delegated by the line manager. 

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Competencies:

1. Professional competencies: 

Context/ Specific skills, knowledge and experience: 

• Bachelor’s degree in Statistics, Information Management, Computer Science, Urban and Regional Planning, or a related field. 

• Minimum 3 years of experience in information management, database administration, data management, or a related field. 

• Experience in data cleaning, validation, analysis, reporting, and database management. 

• Proficiency in Excel and digital data collection tools such as KoboToolbox or ODK. 

• Knowledge and experience in GPS and mapping and familiarity with GIS systems 

• Experience developing dashboards using Power BI, data visualisations, and information products for programme monitoring and decision-making. 

• Fluency in Bangla and English, both written and spoken. 

• Experience working in humanitarian or development contexts is preferred. 

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1. Behavioural competencies: 

• Planning and delivering results 

• Communicating with impact and respect 

• Working with people 

• Handling insecure environments 

• Analyzing 

• Managing resources to optimize results 

• Empowering and building trust

What we offer: 

• Duty Station: Cox’s Bazar.

• Contract duration: 12 months

• Number of positions: 01

• Travel: 45% in Cox’s Bazar District. 

• Grade 05 in NRC’s Salary Scale monthly Gross Salary is 78,520 BDT, with accompanying terms and conditions. NRC offers excellent compensation and benefits packages. Group Insurance for staff and dependents, 24/7 Psychosocial assistant. Two festival bonuses, End service benefit, Contributory provident fund, maternity allowance, Nursery/Childcare allowance, various types of leaves (Annual, casual, maternity, paternity, etc.)

• NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality, and physical ability. 

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• We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative. 

Important information about the application process 

• Internal candidates: log in with your official NRC email address or click on Opportunity Marketplace. 

• This position is open to Bangladeshi Nationals only.

• When creating your profile, include your full name as per your passport/NID. 

• Apply by completing all the system-required fields of your experience, employment history, and education in your application.

• Ensure to attach your latest CV.

• Submit your application and CV in English.

• Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. NRC is dedicated to building a diverse and inclusive workplace, so if you’re excited about this role and you meet most, but not all the requirements, we encourage you to apply anyway.

• Applications that do not meet the minimum standards in terms of experience or qualifications will generally not be considered.

• We welcome applications from qualified and interested candidates, particularly local candidates for the job location. Qualified female candidates are encouraged to apply. Candidates are encouraged to apply early as applications may be screened prior to the vacancy deadline.

• Incomplete application will not be considered.

• Unsolicited applications not related to this specific job advertisement will not be considered.

Only shortlisted candidates will be contacted. We receive many applicants for each vacant position. Unfortunately, we do not have the resources to give detailed feedback to applicants who have not been shortlisted. 

Why NRC?

The Norwegian Refugee Council (NRC) is an independent humanitarian organization helping people forced to flee. Our 15,000 staff work in crises across 40 countries, providing life-saving and long-term assistance to millions of people every year. 

Watch this short video to see NRC in action. 

NRC works in Cox’s Bazar in response to the Rohingya crisis, and in areas such as Sylhet in the north-east addressing the impacts of climate change. Alongside partners, our integrated operations include shelter and water, hygiene and sanitation (WASH), responding to weather-related emergencies, ensuring education continuity through in-person and digital learning, and scaling up information counselling for refugees and host Bangladeshis, reaching over 150,000 people per year. Our approach to humanitarian action focuses on principled aid delivery and promotes the agency and dignity of impacted populations. 

We are looking for people who are passionate about helping refugees and people forced to flee. Are you one of those people? If you are, NRC offers you the opportunity to: 

• Do demanding and professional work, often in challenging contexts.

• Join a work culture that empowers every employee to share ideas and take responsibility.

• Be part of a welcoming and assistance community committed to human dignity.

Learn more about NRC here