Operations Manager, MEAL & Technology

Background:

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises and helps people to survive, recover, and gain control of their future.

We aim to make our programs a model for the highest global standards and to cultivate power and lasting change not just for our clients but for all people affected by humanitarian crises. To achieve that vision, the IRC’s Technical Excellence (TE) group, located within the Crisis Response, Recovery and Development (CRRD) Department, provides technical assistance to IRC’s country program staff and shares what we learn to influence policy and practice.

Location: This position is open to national candidates or candidates who have residency in either the U.S or UK.

Internal Candidates: Internal.staff from any other country that has an IRC Office, are welcome to apply and will be hosted in that country as a national staff if selected for the position.

Languages: Fluency in written & spoken English required. Fluency in Spanish, French, or Arabic a plus.

Monitoring, Evaluation, Technology, Accountability, and Learning at the IRC

The METAL Unit is responsible for supporting CRRD to have a culture of strong data and evidence use through stewardship of the Data & Performance Ecosystem, and for coordinating successful piloting and uptake of innovative technology solutions. The METAL Unit provides specialized support across four pillars to strengthen program effectiveness, improve decision-making, and enhance organizational learning:

• Global MEAL Practice: Global MEAL Practice works with the Technical Units to set and maintain the highest standards for measurement, analysis, and data use, promoting a culture of continuous improvement and learning.
• Technology for Programs: The T4Ppillar drives the identification and testing of cutting-edge technology for IRC’s programming areas, by focusing on advancing digital solutions that enhance program reach and impact. Leads T4P innovation and scaling for CRRD and coordinates between CRRD/IT/Signpost/Airbel.
• Data Systems and Analytics: The Data Systems and Analytics pillar ensures the widespread iteration, adoption, and sustainability of data systems, leading data governance for CRRD and coordinating between IT/others at an org level.
• Regional METAL Support: The Regional METAL Support team provides direct technical assistance to IRC Programs, ensuring programs meet MEAL maturity benchmarks and optimize data utilization. They also provide strategic support implementing and generating learning from MEAL systems and activities, providing regional leadership with data insights and informing global practice.

Job Overview

The Operations Manager, METAL provides dedicated administrative, knowledge management, and coordination support to METAL Unit leadership and the wider team. This role keeps the Unit organized to support uptake of key initiatives – maintaining shared knowledge products and resources, supporting meeting and event logistics, and supporting communications across all four pillars. The ideal candidate is highly organized, detail-oriented, and motivated by driving organizational change through strong communications and effective team operations.

Major Responsibilities

Administrative and team support

• Provide day-to-day administrative support to METAL pillar leads and the wider Unit, including invoice management.
• Plan and organize the Unit's team retreat, including venue research and booking, agenda coordination with pillar leads, travel logistics, budget tracking, and on-site/virtual materials
• Coordinate unit-wide meetings (e.g. all-staff calls, SMT meetings, pillar check-ins): scheduling, agenda preparation, notetaking, and follow-up on action items
• Support logistical planning of METAL-related events, workshops, and trainings
• Support onboarding logistics for new METAL Unit hires, including scheduling introductory meetings with pillar leads and colleagues, ensuring new hires have information and system access (i.e. Integra, Claude, WorkDay, etc.), and training staff on required systems

Knowledge management

• Collect, organize, and maintain knowledge products developed across the four METAL pillars (standards, guidance, templates, tools) in a well-organized, easy-to-navigate central repository
• Manage and maintain the Unit's Box folder structure, ensuring consistent naming conventions, version control, and appropriate access for all team members
• Maintain and update METAL's RescueNet pages and resource libraries on an ongoing basis, ensuring content stays current and easy to find in service to TechEx and CRRD at large
• Act as the Unit's knowledge management focal point, liaising with IT and other platform owners on folder structure, taxonomy, and content organization
• Maintain shared trackers and issue logs used by the Unit, ensuring they remain current and accessible to relevant stakeholders
• Maintain the organizational chart and keep a staff roster list (with TTA tracking) and sharing information with TechEx FinOps team

Communications support

• Support internal communications for the Unit: update shared trackers, standard presentations, and resource pages with current information
• Support department-wide communications for the Unit: gathering inputs for the CRRD newsletter,
• Maintain METAL distribution email list

Other

• Provide additional administrative and coordination support to METAL Unit leadership as needed
• Support in data inputs, data clean up, or data analyses as per request of TechEx
• Other duties as requested

Key Working Relationships

Position Reports to: Senior Director, METAL

This position works closely with the leads and teams of all four METAL pillars (MEAL Global Practice, Regional METAL Support, Technology for Programs, and CRRD Data & Analytics), as well as IT and other platform administrators, as needed.

Job Requirements

Essential

• Bachelor's degree, or equivalent combination of education and experience (e.g. in library science, information/knowledge management, or business administration)
• Minimum 2–4 years of experience in an administrative, knowledge management, or team coordination role; experience in a nonprofit or international development context a plus
• Experience planning and coordinating meetings, workshops, or team events, including logistics, scheduling, and materials preparation
• Proficiency with Microsoft 365 tools (SharePoint, Teams, Outlook, Excel) and file management/storage platforms (e.g. Box)
• Exceptionally well-organized, with strong attention to detail and a proven track record of managing multiple priorities and deadlines
• Strong written and verbal communication skills; able to produce clear, user-friendly documentation and reference materials
• Strong interpersonal skills, with a collegial, service-oriented approach to supporting colleagues and leadership across a distributed team
• Excellent spoken and written English

Desirable

• Experience with SharePoint site administration, document taxonomy, or metadata management
• Working knowledge of Arabic, French, and/or Spanish
• Experience supporting humanitarian or international development program teams

This is a remote position open to internal candidates based in countries where IRC operates who have the right to work in their location. Successful candidates will be hired on a local employment contract and according to local salary scale.

This role is open to candidates located and with the right to work in United Kingdom and United States of America.

Compensation: (UK Pay Rate: £41,767 - 49,599/yr; US Pay Rate: $73,000 - $85,000/yr). Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.

Professional Standards: All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $163 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.