NW Refuge & Care Alliance (NRCA) Program Supervisor

IRC Background: The mission of the International Rescue Committee (IRC) is to help people whose lives and livelihoods are shattered by conflict and disaster to survive, recover, and gain control of their future. Founded in 1933, the IRC has a presence in over 40 countries and 27 offices in the United States; the IRC leads the way from harm to home. IRC opened an office in Seattle in 1976 and provides a continuum of services including intensive case management, employment and economic empowerment services, immigration assistance, health and wellness programming, and education support to refugee and immigrant families in Washington State. IRC Seattle is committed to providing trauma-informed, equitable, and accessible services and maintaining and evolving a diverse, inclusive, and supportive workplace.

Job Overview: The NW Refuge & Care Alliance Program Supervisor will facilitate the Survivors of Torture (SOT) Program. They will supervise case management, providing weekly guidance to the Comprehensive Case Worker, provide case management consultation, collect, and manage data processes. The Program Supervisor will lead client eligibility, assessment, and tiering processes, and ensure referrals and follow up. They will provide resources and referral to those clients not qualifying for comprehensive case management. They will facilitate internal and external staff training as well as lead on dissemination activities for the program. This staff member will be an MSW with at least three years of relevant clinical and social services experience.

Major Responsibilities:

• Support the delivery of the Survivors of Torture (SOT) Program services, which currently includes comprehensive case management, behavioral health services and referral services.
• Provide supervision, training, support, and mentorship to Program staff and interns.
• Lead client eligibility, assessment and tiering processes, and ensure referrals and follow up.
• Directly support comprehensive case management services to high needs survivors.
• Coordinate comprehensive case management services across IRC teams and external partners.
• Ensure services are culturally and linguistically appropriate and trauma-informed while promoting well-being and independence.
• Ensure case files are kept updated, monitor all program data to ensure compliance to program guidelines, and prepare required reports for submission to funders.
• Support with internal and external staff training as needed.
• Maintain and strengthen strategic partnerships with local medical providers, community organizations, county and state partners and represent IRC at stakeholder meetings
• Generate provider-facing capacity building products, including but not limited to trainings, consultations, and resource materials (i.e., toolkits, promising practices, guidance documents, etc.) as well as client facing resource materials (I.e., factsheets, videos, brochures, etc.
• Utilize IRC’s People Management Standards including regular team and individual meetings, clear expectations, effective feedback, and responsive support.
• Promote and integrate trauma-informed approaches into service delivery, supervision, and workload management.
• Collect, manage, and report monthly and quarterly program data in ETO and other required systems.
• Support program evaluation, quality improvement, and assessment activities.
• Coordinate program supply needs with the Operations team.
• Review and process monthly financial reports from sub-award partners.
• Initiate and manage payment requests through IRC financial systems for programmatic expenses.
• Ensure timely completion of payment requests and financial processes.
• Maintain financial records, supporting documentation, and compliance with IRC and donor requirements.
• Conduct financial reconciliations using IRC operational tools.
• Maintain program administrative records, documentation, and processes.
• Participate in program meetings, staff development activities, and team initiatives.
• Perform other related duties as assigned.

Key Working Relationships:

Position Reports to: Health & Wellness Program lead

Position Supervises: SOT case manager, SOT interns

Other Internal and/or external contacts:

Internal**:** All IRC Seattle program teams – Resettlement, Economic Empowerment, Survivor Services, Youth Program, Finance team, Operations team, Development team, interns and volunteers

External**:** Harborview Medical Center, Northwest Immigration Rights Project (NWIRP)

Job Requirements:

• MSW with at least three years of relevant clinical and social services experience.
• Committed to anti-racism and continual learning and growth
• Demonstrated success in managing and coordinating a multi-cultural team
• Experience working with refugees, immigrant populations, or vulnerable populations
• Experience in community health access, case management, health advocacy, community outreach, staff supervision and support, and partnership development
• Experience with project design and proposal development
• English proficiency, both spoken and written, and professional proficiency in relevant language(s) spoken by local refugee and immigrant communities
• Highly organized self-starter with excellent problem-solving skills and proven ability to multi-task, prioritize duties and manage time effectively
• Ability to approach stressful situations with a sense of humor and flexibility
• High level of energy, self-confidence, and commitment to continuously improve service delivery
• Superior communication and interpersonal skills
• Access to reliable transportation to travel throughout the service delivery area

Working Environment***:***

• Standard, professional office environment; hybrid remote and in office; flexible work environment
• May require occasional weekend and /or evening work.

Compensation: ($81,000 – $82,500 ). Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires candidates who are selected for interview to furnish proof of vaccination against COVID-19 in order to be considered for this position.

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

IRC- leading the way from harm to home

IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.