SVN-2026-07 Case Manager (Social Inclusion&Integration)

Introduction

Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants. 

IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move.

IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM’s workplace culture at IOM workplace culture | International Organization for Migration

Internal and external candidates will be considered for this vacancy. For the purposes of this vacancy, internal candidates are defined as staff members holding a regular, fixed-term or short-term graded or ungraded contract, including Junior Professional Officers (JPOs), staff on Special Leave Without Pay (SLWOP), UN Volunteers with at least twelve (12) months of continuous service in IOM, and staff members on secondment/loan released by the Organization, unless otherwise specified in their contract. Staff members holding a regular, fixed-term or short-term graded contract will not retain their contract type if appointed to an ungraded position.

Organizational Context and Scope

Under the direct supervision of the Senior Project Associate (Social Inclusion & Integration), the Case Manager (Social Inclusion & Integration) will provide case management support for migrants' socio-economic inclusion, with a focus on labour market access, education, and community engagement within the framework of the MMIA-PLUSZ 2.2.1-24-2024-00010 project.

1. Information and Referral Services
•     Provide timely and culturally appropriate information on available support.
•     Facilitate access to services through referral pathways.

2.  Labour Market and Education Support
•     Assist migrants in accessing job opportunities, vocational training, and career counseling.
•     Provide guidance on fair labor practices and safe working conditions.
•     Support educational enrollment and skills development initiatives.

3. Community Engagement and Outreach
•     Organize community integration activities and awareness sessions.
•     Build networks with community leaders, employers, and service providers.

4. Case Management and Documentation
•     Provide individual case management for vulnerable migrants to support their socio-economic inclusion, including conducting risk assessments and developing individual support plans.
•     Maintain accurate case files and ensure compliance with data protection.
•     Support reporting and knowledge-sharing on integration trends and challenges.
 

Required Qualifications and Experience

Education

• Bachelor’s degree in Social Sciences, Education, or Migration Studies with two years of experience; or 
• High school diploma with four years of experience.

Accredited Universities are those listed in the UNESCO World Higher Education Database.

Experience

• Experience in labour market integration, community engagement, or educational support.

Skills

• Strong interpersonal and facilitation skills.

• Experience working with migrant communities.

• Proficiency in MS Office applications (Word, Excel, PowerPoint, Outlook).

• Ability to work independently and as part of a team in a fast-paced environment.

   

Languages

All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish).

For this position, good understanding in English and Ukrainian (oral and written) is required. Fluency in Hungarian and/or Russian is a distinct advantage.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Notes

Please refer to this link for guidance on IOM Job Category.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.

IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.

IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here). The online tool also allows candidates to track the status of their application.

No late applications will be accepted. Only shortlisted candidates will be contacted.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies