Officer, Cash and Voucher Assistance

The International Federation of Red Cross and Red Crescent Societies (IFRC) is the world’s largest humanitarian network, with 191 member National Red Cross and Red Crescent Societies. IFRC uses the Triple R – response, resilience and respect – to deliver on Strategy 2030. IFRC responds to disasters and crises, ensuring timely, coordinated and locally led humanitarian action. IFRC supports its members in building community resilience in the areas of climate and environment, health and wellbeing, and migration and displacement. IFRC promotes respect for our fundamental principles of humanity, impartiality, neutrality, independence, voluntary service, unity, and universality, including in our work on values, power and inclusion. The IFRC focuses throughout on our core mandate – our raison d’être – of strategic and operational coordination, humanitarian diplomacy, National Society development, and accountability.

IFRC is led by its Secretary General and has its Headquarters in Geneva and five regional offices in Africa (Nairobi); the Americas (Panama); Asia Pacific (Kuala Lumpa); Europe (Budapest); and MENA (Beirut) as well as representation offices, service centres and delegations across the globe.

IFRC has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the Red Cross and Red Crescent Movement, including sexual exploitation and abuse, sexual harassment and other forms of harassment, abuse of authority, discrimination, and lack of integrity (including but not limited to financial misconduct). IFRC also adheres to strict child safeguarding principles.

On 24 June 2026, two strong earthquakes, preliminarily measured at magnitudes 7.1 and 7.5, struck north-central Venezuela in rapid succession, with epicentres near Morón, Carabobo State. The earthquakes were felt across much of the country, including Caracas, La Guaira, Aragua, Carabobo and neighbouring states. Therefore, the national government of Venezuela declared the state of emergency.

Preliminary information indicates damage to residential and commercial buildings, with reports of structural collapses in parts of Caracas and damage to infrastructure in several affected areas. Search and rescue operations have been activated while authorities continue rapid damage assessments. Power and telecommunications interruptions have been reported in some locations, and hospitals are receiving injured people.

The full humanitarian impact is still being assessed. Official information on casualties, displaced people and infrastructure damage remains limited. Significant aftershocks are expected, posing additional risks to affected communities and emergency responders. In addition, the National Headquarters of the Venezuelan Red Cross reported critical damage in the infrastructure.

Critical damage has also been reported to essential social infrastructure, including the airport and hospitals, while public services are intermittent or completely disrupted.

The Cash and Voucher Assistance (CVA) Officer supports the implementation, monitoring, and quality assurance of Cash and Voucher Assistance activities within the Venezuela operation.

The incumbent provides operational and technical support to ensure that CVA interventions are delivered effectively, efficiently, and in compliance with IFRC standards, donor requirements, and applicable Venezuelan legislation. The position contributes to emergency response operations, supports the use of digital CVA systems and payment platforms, strengthens operational preparedness, and supports capacity building of staff and volunteers involved in CVA programming.

CVA Implementation and Emergency Response

• Learn and apply the IFRC procedures for implementation of Cash and Voucher Assistance activities throughout the project cycle, ensuring compliance with IFRC and Venezuelan legal and regulatory requirements.
• Support the operationalization of multipurpose cash assistance and other CVA interventions within emergency response operations.
• Assist in beneficiary registration, verification, targeting, validation, and transfer processes.
• Monitor implementation progress and identify operational challenges and risks, proposing corrective actions when necessary.
• Support the integration of Community Engagement and Accountability (CEA), Protection, Gender and Inclusion (PGI), and other cross-cutting approaches to CVA programmes.
• Participate in rapid emergency response activities as required.

Digital Platforms and Information Management

• Support the implementation and day-to-day use of digital tools and platforms used for CVA programming.
• Ensure data quality, confidentiality, and compliance with organizational data protection standards.
• Support troubleshooting and operational issue resolution related to digital payment and beneficiary management systems.
• Maintain accurate beneficiary and programme records.

Financial Service Provider Coordination

• Monitor payment processes and support reconciliation activities.
• Follow up on operational and technical issues affecting cash transfer delivery.
• Ensure transfer documentation and records are complete, accurate, and auditable.

Monitoring, Reporting and Learning

• Support monitoring activities, including post-distribution monitoring, market monitoring, and beneficiary feedback mechanisms.
• Collaborate with PMER teams in data collection, analysis, and performance tracking.
• Support documentation of lessons learned, case studies, and good practices.

Capacity Building and Preparedness

• Provide day-to-day technical guidance to Venezuelan Red Cross staff and volunteers involved in CVA implementation.
• Facilitate training sessions, briefings, and coaching activities related to CVA tools, systems, and operational procedures.
• Support the adaptation, dissemination, and implementation of CVA Standard Operating Procedures (SOPs).
• Contribute to strengthening preparedness and institutional capacity for cash programming and emergency response.

Coordination

• Coordinate closely with Operations, PMER, Finance, Logistics, Information Management, CEA, PGI, and other technical teams to ensure integrated implementation.
• Maintain effective working relationships with Venezuelan Red Cross counterparts, Movement partners, and external stakeholders.
• Support compliance with IFRC policies, procedures, and quality standards throughout programme implementation.

Required:

University degree in Disaster Management, Social Sciences, Economics, Business Administration, International Development, Project Management, Humanitarian Action, Finance, or another relevant field.

Preferred:

Training in Emergency Response and Project Cycle Management
Training in Cash and Voucher Assistance (CVA).
Relevant IFRC, CALP, or Red Cross Red Crescent Movement certifications.

Required:

1-3 years of relevant professional experience in humanitarian programming, community programmes, disaster management, social programmes, or related fields

Experience in monitoring, reporting, and follow-up with beneficiaries.

Preferred:

Experience supporting or implementing Cash and Voucher Assistance programmes.

Experience using digital tools for data collection, beneficiary management, or programme implementation.

Experience working with the Red Cross Red Crescent Movement.

Experience coordinating with Financial Service Providers.

Experience supporting emergency response operations.

Experience delivering training and capacity-building activities.

Required

Knowledge of Cash and Voucher Assistance principles and methodologies.

Strong proficiency in Microsoft Excel and digital information systems.

Strong analytical and problem-solving skills.

Ability to manage and analyze programme data.

Strong written and verbal communication skills.

Ability to prepare technical reports and operational documentation.

Strong organizational and coordination skills.

Ability to provide training and technical support to staff and volunteers.

Ability to work effectively under pressure and meet tight deadlines.

Preferred

Knowledge of humanitarian programme implementation and emergency response operations.

Languages

Working knowledge of English; ability to communicate professionally in written and spoken English. Fluency preferred.
Good command of spoken and written Spanish

Values: Respect for diversity; Integrity; Professionalism; Accountability

Core competencies: Communication; Collaboration and teamwork; Judgement and decision making; National society and customer relations; Creativity and innovation; Building trust