Associate Network Technical Communications Officer (P-2)

Organizational Context

The Division of External Operations (DEO) is responsible for managing the activities of the Court’s country offices through proper guidance, which requires coordination, anticipation, planning and monitoring. Interaction is based on effective communication between DEO and the Chief of Country Office, which entails obtaining, processing and disseminating relevant information in a timely manner. DEO supports the Chief of Country Office in interaction with external actors.

The Division strives to ensure the overall efficiency and effectiveness of its field operations with a view to supporting the Court’s operations and development.

The Associate Network Technical Communications Officer (P-2) will provide streamlined operation of the organization’s ICT, in line with the organization’s objectives.

Working directly with the IMSS team in The Hague, the Associate Network Technical Communications Officer will be required to work with country office staff and professionals to ensure timely service delivery and the provision of advice, guidance and technical support to the country office team.

The Associate Network Technical Communications Officer will be required to coordinate a range of tasks and relationships where set procedures and/or guidelines apply.

Duties and Responsibilities:

• Support the management and maintenance of the ICT, telecommunications, network and AV equipment at the country office;
• Contribute to the configuration and installation of ICT and AV equipment, telecommunications, network devices and solutions;
• Maintain and prepare technical and user documentation, as well as ad-hoc training materials;
• Manage the country office’s ICT-related assets management system, and to provide support to the ICT-related procurement issues;
• Ensure appropriate system functionality in line with Headquarters requirements relating to the country office needs, such as data integrity, monitoring, logging, access management and information security;
• Provide adequate technical ICT support to end users;
• Provide support to the transition of the ICT system of the Court on the ground;
• Liaise and participate in meetings with UN IT experts on the ground as needed;
• Act as the first line of support and report to HQ in dealing with ICT-related security incidents in the country office, and in case escalation needed, liaise with relevant ICT security colleagues at the HQ, and the UN ICT team on the ground;
• If and when requested by the IMSS management in The Hague, provide temporal ad hoc support to the IMSS at the HQ or other country offices for IT service management, which could assistance in request fulfillment, problem and incident management or services transition.
• To perform other tasks as assigned by the Chief of the Country Office.

Essential Qualifications

Education:

An advanced university degree in IT, computer science, computer engineering, cyber security, mathematics, or other related fields is required. A first-level university degree in combination with at least two additional years of qualifying experience may be accepted in lieu of the advanced university degree.

IT service management certification, ITIL, is highly desirable.

Certifications:

Valid Certificates in at least one of the following areas is required before the starting date:

• CCNP Routing and Switching , CCNP Data Centre, CCDP or higher
• CCNP Voice, CCNP Collaboration or higher
• CCNP Wireless or higher

Experience:

A minimum of two years (four year with a first-level university degree) of relevant professional experience in IT/ICT support and networking.

Knowledge, skills and abilities:

• In-depth theoretical and practical knowledge of computer systems/networks and a range of software applications;
• A good knowledge on health, safety and welfare regulations and best practice in ICT is desirable;
• Knowledge of data and resource protection requirements is required;
• Certification and experience in applying formal IT management framework (ITIL or COBIT) is desirable;
• In-depth technical knowledge of network and PC operating systems, in particular for managing and configuring authority and organization LANs, WANs, WLANs, VLANs, VPNs, VOIP etc. is required;
• Hands-on experience in troubleshooting hardware such as servers, routers, bridges, switches, hubs, modems, network interface cards and WAPs is required;
• Excellent knowledge of current networking protocols and standards;
• Knowledge of and familiarity with telecommunications principles; and
• Awareness of cyber security best practice is desirable.

Knowledge of languages:

Proficiency in one of the working languages of the Court, English or French, is required. Working knowledge of the other is desirable. Knowledge of another official language of the Court (Arabic, Chinese, Spanish and Russian) or Ukrainian would be considered an asset.