Operations Manager - Palestine Emergency

Place: Amman, Jordan, with travels to Palestine, depending on access
Starting date: September 1st 2026
Duration of contract: 12 months

Humanity & Inclusion is an independent and impartial aid organisation working in situations of poverty and exclusion, conflict and disaster. The organisation works alongside people with disabilities and vulnerable populations, taking action and bearing witness in order to respond to their essential needs, improve their living conditions and promote respect for their dignity and fundamental rights.

Since its creation in 1982, HI has run development programmes in more than 60 countries and responded to numerous emergencies. Today, we have a budget of approximately 255 million euros, with 4794 employees worldwide.

At Handicap International-Humanity & Inclusion, we truly believe in the importance of inclusion and diversity within our organisation. This is why we are engaged to a disability policy to encourage the inclusion and integration of people with disabilities.

Please indicate if you require any special accommodation, even at the first interview. For more information about the organisation: www.hi.org

JOB CONTEXT:
HI Palestine is currently operating as a stand-alone program under the authority of the Emergency Division, with a dedicated governance framework adapted to the scale and complexity of the crisis.

This arrangement, confirmed until the end of 2026, is intended to provide the structural flexibility and operational responsiveness required in the current context, while also anticipating and preparing for a transfer back to Mashreq Programme (regional office). 

Palestine Coordination is split between Jerusalem and Amman, with a West Bank area office located in Ramallah and a Gaza area office in Middle-Area. In Gaza, HI operates three offices: one in the middle area, one in the north, and one in the south.

The mission's operational strategy relies on 4 pillars: Health (Rehabilitation and P&O), Armed Violence Reduction, Atlas Logistics, and Education. Cross-cutting components include IHA, MHPSS, Protection Mainstreaming, and DGA. The total budget for 2025 is expected to range between 8 and 12 million EUR.

YOUR MISSION:
Reporting to the Country Director (CD), as Operations Manager you ensure the effective implementation, quality, and coherence of HI’s Palestine programme. You provide strategic and operational leadership, directly supervise Area Managers and the EOD (Explosive Ordnance Disposal) Chief of Operation (CoO), and coordinate closely with technical and support teams. The role supports compliance with donor requirements, promotes harmonized tools and practices, and strengthens project management capacities. You also contribute to strategic planning, risk mitigation, and the integration of cross-cutting priorities.

In this framework, your main responsibilities are:  

Responsibility 1: Operational Oversight and Strategy Implementation

•         Lead the planning, coordination, and implementation of field operations in close collaboration with Area Managers, ensuring alignment with the mission’s strategic and operational plans

•         Translate programmatic strategies, developed under the Technical Head of Program (THOP) guidance, into feasible, timely, and efficient operational workplans

•         Contribute to the contextualization of the country strategy, ensuring that field-level realities and operational risks are appropriately considered

•         Regularly assess operational risks and constraints and develop mitigation measures accordingly

Responsibility 2: Supervision and Support to Area Managers and EOD Chief of Operations

•         Directly supervise Area Managers and EOD Chief of Operations, providing guidance, troubleshooting, and strategic oversight to ensure consistent, high-quality field operations.

•         Promote strong field leadership, staff well-being, accountability, and cross-area learning

•         Ensure standardization of practices across field bases, while allowing for contextual adaptation where necessary

Responsibility 3: Operational Coordination and Cross-Functional Integration

•         Serve as the primary link between field teams and support services (logistics, finance, HR, security), ensuring integrated planning and problem-solving

•         Convene and lead monthly coordination meetings with Project Managers (PMs), Area Managers, and support departments to review progress and address bottlenecks

Responsibility 4: Project Delivery and Compliance

•         Closely with Area Managers and EOD Chief of Operations, monitor implementation of all field-based projects to ensure activities are delivered on time, within scope and budget, and in compliance with donor and internal regulations

•         Ensure that project implementation plans (work plans, procurement plans, distribution schedules, etc.) are realistic and regularly updated

•         Follow up on Situation Reports and other key reporting tools from Area Managers

Responsibility 5: Monitoring Tools and Standardization

•         In collaboration with the THoP and MEAL Manager, promote the use of harmonized planning and monitoring tools across operational bases

•         Ensure tools such as workplans, procurement plans, and indicator trackers are in use, well-understood by field staff, and regularly reviewed

Responsibility 6: Contribution to Project Design and Feasibility

•         Provide operational inputs during project proposal development, including logistical feasibility, access considerations, and timelines

•         Support the THoP in ensuring proposed interventions are realistically grounded in field capacities and constraints

Responsibility 7: Capacity Building and Leadership Development

•          Identify capacity-building needs of Project Managers and Area Managers on operational aspects of project management (planning, logistics, budget follow-up, compliance)

•          Provide mentoring, coaching, and training as needed to strengthen field leadership and delivery capacity

CHARACTERISTICS OF THE POSITION:

•         Amman: Security is stable in Amman and in most parts of Jordan

•         Gaza Strip: In the current crisis, the entire population is at risk due to frequent airstrikes and ground offensives despite the ceasefire. HI has not been able to deploy international team members since January 2026 due to registration issues and access constraints.  

Due to the current difficulties in obtaining an authorization to enter Gaza, it is possible that the selected candidate will have to carry out all their mission from Amman. This situation is beyond our control and beyond the responsibility of our organization.

•         West Bank: The situation remains volatile and unpredictable, with frequent clashes between Israeli forces and Palestinians, particularly during military raids in refugee camps and urban areas. Movement restrictions, checkpoints, and closures continue to impact civilian life and humanitarian access. HI is not able to deploy international team members in the West Bank due to registration issues and access constraints.   

Requirements

• You have 5 years of experience in humanitarian emergency responses, and at least 3 years of experience as Area Manager and/or Operations Manager,
• You show good coaching and management skills, especially in remote management.
• You master the project cycle management, as well as emergency donors,
• You have a good ability to manage stress and a strong ability to support and advise your team,
• Proficiency in spoken Arabic is a strong asset.

Benefits

At HI, the conditions offered are up to your commitment and adapted to the context of your mission. https://hi.org/en/join-the-team

• 12 months International contract starting from September 1st 2026;
• The international contract provides social cover adapted to your situation:
• Unemployment insurance benefits for EU nationals;
• Pension scheme;
• Medical coverage with 50% of employee contribution;
• Repatriation insurance paid by HI;
• Salary from 2869 € gross/month upon experience;
• Perdiem: according to the mission site : 640€ / month when in Jordan, paid in the field. 887€/month when in Palestine.
• Hardship: according to the mission site : 0€ in Jordan; or 500 € net/month while in Gaza.  
• Paid leaves: 25 days per year;
• R&R: 1 day per month if the staff is based in Jordan. The terms and conditions include a rate specific to deployments in Gaza.
• Position can be open to couples or families:
• Support travel costs (air ticket & visa) for accompanying dependent and health/ repatriation insurance if the dependent has no income;
• open to families: Family package:
• a child allowance of 100€ per month, per child (from the second child) paid in the field;
• Contribution to school registration fees for children over 3 years;
• Family-wide health coverage;
• Payment for travel costs (air ticket & visa) and transport of your personal effects;
• Housing: Individual taken in charge by HI;
• If you are resident in the country: local package.