Associate, Workplace App and SMART IT

Workplace Applications & SMART IT Associate

Shape the Future of the Digital Workplace

Are you passionate about workplace technology, SaaS platforms, smart building solutions, and creating great digital experiences for end users? We are looking for a Workplace Applications & SMART IT Associate to lead the implementation, integration, and lifecycle management of workplace applications and SMART IT solutions that support a modern, connected, and productive working environment.

Working across technology and business teams, you will help deliver innovative solutions spanning SaaS applications, ServiceNow, IoT-enabled workplace technologies, meeting room solutions, and smart building integrations. This is an exciting opportunity for someone who enjoys combining technical expertise, stakeholder engagement, and technology innovation to drive meaningful business impact.

What You'll Do

• Manage the end-to-end lifecycle of workplace applications and SaaS solutions, from onboarding through to retirement.
• Lead the implementation and integration of workplace technologies, ensuring alignment with enterprise architecture, security standards, and business requirements.
• Partner with business departments to deliver and support SMART IT solutions, including IoT-enabled technologies, smart building systems, and AV/meeting room platforms.
• Collaborate with architects, security, QA, and engineering teams to design, test, deploy, and support new solutions.
• Drive workplace technology initiatives and projects, ensuring successful delivery through appropriate governance.
• Manage technology vendor relationships and application contracts, including renewals and compliance activities.
• Support application governance processes, including non-standard software requests and ServiceNow workflows.
• Contribute to continuous improvements, automation opportunities, and enhanced user experiences across workplace technology services.

Need to Have

• Experience managing enterprise applications or workplace technology platforms throughout their lifecycle.
• Good understanding of SaaS applications and cloud-based solutions.
• Experience with systems integration, APIs, data flows, and platform connectivity.
• Understanding of enterprise architecture, governance, security, and compliance requirements.
• Knowledge of workplace technologies such as smart building systems, IoT solutions, workplace experience platforms, or AV/meeting room technologies.
• Experience working within a structured enterprise IT environment.
• Familiarity with IT service management practices and tools such as ServiceNow.
• Strong stakeholder management, communication, analytical, and problem-solving skills.
• Degree in Information Technology, Engineering, Computer Science, or equivalent professional experience.

Nice to Have

• ITIL, ServiceNow, Agile, Scrum, Azure, AWS, or Microsoft certifications.
• Experience with ServiceNow administration, workflows, or integrations.
• Exposure to automation, Infrastructure as Code (IaC), or CI/CD practices.
• Experience with workplace transformation, smart office technologies, or employee experience platforms.
• Knowledge of identity management, application governance, or enterprise security controls.
• Experience managing technology vendors and commercial contracts.
• Familiarity with Power Platform or workflow automation tools.

Why You'll Love This Role

• Work with cutting-edge workplace technologies including SaaS, IoT, smart buildings, and digital workplace solutions.
• Make a visible impact by improving the technology experience of employees across the organisation.
• Collaborate with experts across architecture, engineering, security, and business teams.
• Lead meaningful initiatives and influence the future workplace technology strategy.
• Develop your career through exposure to a broad technology landscape and emerging solutions.
• Enjoy variety by combining technical delivery, solution design, stakeholder engagement, and innovation in a single role.

What is it like to work at the EBRD? / About EBRD

Our agile and innovative approach is what makes life at the EBRD a unique experience! You will be part of a pioneering and diverse international organisation, and use your talents to make a real difference to people's lives and help shape the future of the regions we invest in.

At EBRD, our Values – Inclusiveness, Innovation, Trust, and Responsibility – are at the heart of how we work. We bring these to life through our Workplace Behaviours: listening well and speaking up, collaborating smartly, acting decisively with full commitment, and simplifying to amplify our impact. These principles shape our culture and define our success. We seek individuals who not only share these values but are also committed to embedding them in their daily work, fostering a positive and high-performing environment.

The EBRD environment provides you with:

• Varied, stimulating and engaging work that gives you an opportunity to interact with a wide range of experts in the financial, political, public and private sectors across the regions we invest in.
• A working culture that embraces inclusion and celebrates diversity. Our workforce reflects a broad range of backgrounds, perspectives, and experiences, bringing fresh ideas, energy, and innovation and enhancing our ability to serve our clients, shareholders, and counterparties effectively.

• We offer hybrid and flexible working arrangements and believe we operate at our best when collaborating 3 days a week in person (minimum).

• An environment that places sustainability, equality and digital transformation at the heart of what we do.
• A workplace that prioritises employee wellbeing and provides a comprehensive suite of competitive benefits.

Diversity is one of the Bank’s core values which are at the heart of everything it does. As such, the EBRD seeks to ensure that everyone is treated with respect and given equal opportunities and works in an inclusive environment. The EBRD encourages all qualified candidates who are nationals of the EBRD member countries to apply regardless of their racial, ethnic, religious and cultural background, gender, gender identity, sexual orientation, age, socio-economic background or disability.

Please note, that due to the high volume of applications received, we regret to inform you that we are unable to provide detailed feedback to candidates who have not been shortlisted (for further consideration).