ICT Coordinator

Program Background

Pacific Australia Skills is a significant Australian investment which stands to make a major contribution to supporting social and economic growth in the region through strengthening the skills and training sector across the Pacific and Timor-Leste. Pacific Australia Skills builds on the achievements of 17 years of Australian Government support for skills and training in the Pacific.

About DT Global Asia Pacific

At DT Global Asia Pacific, we aim to positively impact people’s lives through delivery excellence. As a leading implementing partner across Asia and the Pacific, we co-create locally led solutions in partnership with governments, communities, and stakeholders. We bring together talented teams and deep regional expertise to deliver initiatives that promote inclusive economic growth, essential services, and resilient, secure communities. With over 1,500 staff, experts in 22+ countries and more than 60 years of development experience, we tackle complex community, national and transnational challenges — from governance and justice systems to climate resilience, infrastructure and social equity — with innovative thinking and a commitment to long-term impact.

For more information, please see www.dt-global.com

The Role
The ICT Coordinator is responsible for delivering high-quality ICT support and customer service across different Countries, ensuring reliable operation and maintenance of infrastructure, including networks, endpoints, and communication systems. The role will also directly support the Pacific Australia Skills’ program in Vanuatu in building capacity of partners in skills development

Roles and Responsibilities

ICT

• Provide a high level of customer service, both internally and externally.
• Conduct regular preventative and corrective maintenance of all ICT infrastructure including end points, network hardware, phone and all other communication equipment.
• Assist the ICT Manager to ensure ICT services meet staff requirements and work with the local ICT staff or service providers to improve services and correct issues as they arise.
• Monitoring of backup cycles for Vanuatu Country Office and other countries as requested.
• Monitor firewalls, other security applications to ensure undesirable information, and network intrusions are adequately blocked.
• Identify and mitigate any critical risks to the business to ensure that Data Integrity is not adversely affected.
• Collaborating with ICT team to co-share the Helpdesk Management System which includes ticket assignment, escalations, compliance to service level agreements and reporting.
• Performing server patching and maintenance as required by the ICT Manager.
• Update and maintain technical documentation to ensure information is accurate and accessible.
• Provide end user support for all country offices that have minimal ICT presence including liaison with ICT staff/contractors for required services.
• Ensure that all ICT equipment available are tracked using the appropriate asset management application.
• Undertake regular research initiatives (testing and evaluating) to support recommendations for new technology, hardware, software and network systems to ensure effective and up to date operation of ICT systems for Pacific Australia Skills.
• Support ICT procurement, preparing specifications for requirements, obtaining quotations, performing detailed analysis and submitting recommendations for approval.
• Liaise regularly with ICT Manager and prepare reports as required.
• Participate in relevant working groups, as required.
• Assist with the implementation of cyber security standards and policies within Pacific Australia Skills as well as promoting a culture of security awareness among all stakeholders will be critical in safeguarding our Pacific Australia Skills sensitive information and protecting against potential cyber threats.
• This will involve adhering to established guidelines, procedures, and best practices related to cyber security.
• Supporting the ICT Manager in mitigating cyber security risks.
• Responsible for following and promoting established security protocols, identifying and reporting any security risks or incidents, and collaborating with the ICT Team to implement appropriate controls and measures.
• Administering, supporting, and maintaining Microsoft 365 (Teams, SharePoint, OneDrive) across all Pacific Australia Skills locations.
• Complete regular audits as and when advised by ICT Manager.
• Support ICT projects identified by ICT Manager.

Skills Strengthening

• Under the direction and guidance from the Country Director & ICT Manager assist with the mentoring, coaching and support of partner institution staff to build capability in ICT.
• Provide advice and practical solutions to support skills Partner Institutes with ICT and networking requirements to meet training delivery and administration requirements.
• Arrange and participate in teaching and mentoring activities on ICT to program personnel and partners as needed.
• This ToR may vary and change in future.

Selection Criteria

Essential Experience

• Preferably diploma level qualification or higher in related field or post-secondary qualification and demonstrated experience in related field
• A minimum 3 years’ experience in a similar ICT role with demonstrated ability to work independently and as part of a small and dedicated team.
• Experience working with VMware and Microsoft Active Directory; Veeam backup and replication, Microsoft Defender, Microsoft Intune, Deep Freeze and an understanding of Fortinet and Meraki technologies.
• Experience providing Level 1 to Level 2 ICT support in an organisation.
• Experience providing ICT support in remote locations.
• Proven ability to exercise sound judgement in the application of existing policies and procedures.
• Demonstrated experience providing training and mentoring to facilitate capability development and support change in a culturally sensitive manner.
• Understanding of and commitment to Gender Equality, Disability and Social Inclusion (GEDSI), Child Protection, Prevention of Sexual Exploitation, Abuse and Harassment (PSEAH), prevention of human trafficking, environmental protection, anti-corruption and other DFAT safeguarding policies.
• DT Global strongly encourages applications from individuals with diverse backgrounds including first nations, diverse SOGIESC and people with disabilities.
• People with lived experience of the regions in which Pacific Australia Skills operate are strongly encouraged to apply.

Desirable

• Demonstrated high level of customer service skills with experience in solving problems associated with highly complex systems and preparedness to work after hours as and when required.
• Demonstrated high level of interpersonal, written and verbal communication skills including the ability to relate effectively, collaboratively and ethically to staff, students and other stakeholders (including the ability to liaise with industry and partner institutions).
• Professional Microsoft certification.
• Experience working on an aid-funded project, preferably Australian Government.

Click on the link or copy paste it to access the full Terms of Reference for this position: https://tinyurl.com/3bar9epy