Protection Officer – Response

Overall purpose of the role

Deliver confidential, survivor-centred GBV case management countrywide and support the GBV Case Worker Assistant/Facilitators to provide safe, consistent services. Help survivors make informed choices and access appropriate support through coordinated referrals and follow-up.

Responsibilities and duties

Survivor-centred case management

• Manage an agreed caseload using approved procedures: engagement, informed consent, assessment, safety and action planning, referrals, follow-up and case closure.
• Explain confidentiality and its limits before collecting information. Seek specific informed consent for services, referrals and information sharing; respect survivors’ choices and non-discrimination.
• Provide supportive listening and basic psychosocial support within competence. Facilitate timely access to health, specialised mental health, legal and other services, based on survivor wishes and assessed risks.
• Recognise urgent safety concerns and seek qualified supervision promptly. Work with adolescent survivors using appropriate consent and assent procedures, best-interest considerations and safe GBV/child-protection coordination.

2. Case quality and continuity

• Provide daily technical guidance to the assistant, review workload and documentation through authorised access, and escalate complex cases to the designated qualified supervisor.
• Maintain updated referral contacts and check service availability. Agree safe contact methods with survivors and plan continuity during roving visits, access interruptions and handovers.
• Hold case discussions only when necessary, with appropriate consent and minimum information sharing. Do not discuss identifiable cases in general coordination meetings.
• Coordinate with WGC and prevention colleagues on confidential access to services, without sharing case lists or making centre participation dependent on disclosure.

3. Information management and reporting

• Keep case records secure and separate from activity registers. Use only approved systems and apply role-based access, retention and incident-reporting procedures.
• Conduct protection risk monitoring.
• Report aggregated service information and gaps without identifying survivors. Participate in supervision and staff-care arrangements, and follow safeguarding, PSEA and Code of Conduct requirements.

Education, skills and experience required

• Degree in social work, psychology, social sciences or a related field; a relevant diploma with substantial directly relevant experience may be considered subject to HR approval.
• At least two years of relevant GBV response or protection experience, including direct survivor-centred case management.
• Demonstrated training and practical competence in GBV case management, informed consent, safety planning, confidential documentation and safe referrals.
• Experience working with women and adolescent girls in humanitarian settings and coordinating with health, psychosocial and child-protection providers.
• Ability to mentor an assistant, recognise limits of competence and seek specialist support. Formal case-supervision training is an advantage.
• Competence in Microsoft Word, Excel and email; willingness to travel to remote locations under approved security arrangements.