Information Management Officer

DRC has been responding to various humanitarian crises in Lebanon since 2004, working with Palestinian, Iraqi and Syrian refugees. DRC received registration from the Ministry of Interior in 2011, and since then has focused primarily on responding to the Syrian refugee crisis in Lebanon and the resulting impact on Lebanese host community. DRC Lebanon’s focus is to ensure that we are able to respond to critical emerging humanitarian needs whilst improve the living conditions of displacement-affected populations and contribute to the achievement of durable solutions. With an annual portfolio of $12million, and with approximately 200+ staff, DRC is focusing its response in protection and economic recovery (Ec-Rec) sector in Bekaa, North Lebanon and Beirut. DRC is also contributing to the evidence base and coordination structures in country through our Evidence Generation and referral information management (RIMs) teams.

About the job

The Information Management (IM) officer will be responsible for the management, analysis and sharing of data related to program activities with the aim to provide reliable, quality, and comprehensive information that supports the development of an evidence-based humanitarian response. The role spans across managing existing DRC Information Management systems such as ALPHA and RIMS, establishing Power Bi dashboards, creating maps for DRC operations, tools necessary for programme implementation, data monitoring, and supports informed evidence-based advocacy.. Your main duties and responsibilities will be:

Data Management:

• Ensure the compliance of information systems and process with the applicable standards and guidelines related to information management and data protection, including the Protection Information Management (PIM) standards and principles and DRC’s internal guidelines.
• Ensure effective data management by developing data collection tools and methodologies, designing, and managing database systems for data management and analysis purposes.
• Ensure availability of updated and quality information for informed decision making by DRC’s program team.
• Support in enhancing digital awareness for DRC employees through conducting training sessions and rolling out tools with respective technical leads.
• Identify technical gaps in the program and provide required solutions to meet these gaps.
• Extract data/figures to feed into reporting requirements in coordination with MEAL and programme teams as necessary, including HMA data on IMSMA for LMAC.

Tools Creation and Programme Support:

• Administer, maintain, and develop Protection Monitoring Information Management tools, while providing support in data validation and extraction.
• Act as the main focal point/data holder of beneficiary lists/data and activities in coordination with MEAL Coordinator.
• Responsible for data cleaning, de-duplication, and data verification where relevant.
• Support in developing the areas of interventions map by adding activities for DRC operations across all locations, including partners.
• Create dashboards during emergencies to ensure up to date information is available on beneficiary reach for distributions.
• Generate quantitative analysis of protection data through RIPNA, protection monitoring, case-management, EcRec programming, etc.
• Support in capacity building of local partners in coordination with Partnership Coordinator.

KOBO, RIMS and ALPHA Technical Support & Management:

• Administer, maintain, and develop DRC Lebanon IM tools and systems including ALPHA, RIMS, and any other IM tools used at field or national levels.
• Provide technical support to ALPHA and RIMS users related to data extraction, data management, data validation and/or any data processing tasks.
• Support with the Functional Specification Document for IM system roll out.
• Participate in Training of Trainers (ToT) sessions to build and certify facilitation skills and co-deliver refresher or follow-up training as needed.
• Provide light-touch coaching and troubleshooting support to trained staff following each session.
• Assist with the design, testing and administration of KoBo-based assessment tools, including self-administered assessments shared with partner organizations.
• Support the creation, verification, and troubleshooting of user accounts across field sites and partner organizations.
• Assist with service mapping and verification, including regular updates to the digital service directory.
• Support routine data quality checks on referral records, flagging and following up on incomplete or inconsistent entries.
• Contribute to the population and testing of field/partner-level, national-level and donor-level dashboards.
• Create/update ODK tools.
• Generate required KOBO tools to support programme and MEAL teams.
• Take responsibility for adapting and testing the IM systems and databases.
• Support in the handover of RIMS to relevant actors/ministry – ensure trainings, SOP development, workplans, and/or guidelines as may be required.

Data Protection & GDPR focal point:

• Ensure that all data are protected, and the IM systems and products are GDPR compliant.
• Cascade DRC HQ guidelines on data protection to all staff when new updates arise.
• Ensure DRC offices and staff are compliant with data protection principles and GDPR requirements.
• Act as the focal point for any engagement with IM/data consultants, which includes raising PRs as required in coordination with Supply Chain team.
• Act as one of the focal points with MoSA for receiving beneficiary lists (MPCA, SRSN, Winterisation, etc.)
• Act as the main focal point for Data Sharing Agreements, this includes review, updating, and validation with external entities, in line with DRC global data protection principles and GDPR.

About you

To be successful in this role we expect the following:

• Bachelor’s degree (or equivalent experience) in computer science, information technology, computer engineering, or another relevant field.
• A minimum of 3 years of experience in information/data management systems in a humanitarian context;
• Extensive experience in managing excel files and their functionalities both offline and on google drive, in addition to writing complex excel formulas and VBA codes;
• Experience in data collection tools and creation of online forms on ODK and Kobo;
• Extensive experience in generating statistical dashboards, graphs and info graphics, and visualizing data using Microsoft Power BI;
• Extensive experience in database systems mainly PostgreSQL database management system, as well as experience in data analysis using R or SPSS;
• Experience in providing trainings on IM systems and products;
• Experience in editing and enhancing Information Management products using Adobe tools such as Adobe Illustrator and Adobe InDesign by following User Interface User Experience (UIUX) methods;
• Excellent interpersonal and problem-solving skills, creativity, and flexibility;
• Personal qualities: Strong ability to organize work, meet deadlines, maintain composure, prioritize work under pressure, coordinate multiple tasks while maintaining attention to detail, work well in and promote teamwork;
• INGO experience preferred.

In this position, you are expected to demonstrate DRC’ five core competencies:

• Striving for excellence: You focus on reaching results while ensuring an efficient process.
• Collaborating: You involve relevant parties and encourage feedback.
• Taking the lead: You take ownership and initiative while aiming for innovation.
• Communicating: You listen and speak effectively and honestly.
• Demonstrating integrity: You uphold and promote the highest standards of ethical and professional conduct in relation to our values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.

We offer

• Contract length: Until 31 March 2027
• Band: H
• Designation of Duty Station: North Lebanon
• Start date: ASAP

Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for Nationals; please refer to drc.ngo under Vacancies. For questions regarding the vacancy please contact lbn-jobs@drc.ngo

Application process

All applicants must upload a cover letter and an updated CV (no longer than four pages) in English. Applications sent by email will not be considered.

Closing date for applications: 25 November 2026

For further information about the Danish Refugee Council, please consult our website drc.ngo.