Hospitality Services Support Officer (SCE-SSC-CS-2026-219-GRAE)

Job Description

You will support the day-to-day operation of Catering and Housing services used by the CERN community. Working under the supervision of the Housing Manager, you will provide practical and responsive operational support, helping the team manage recurring activities, follow up on user requests and coordinate with internal stakeholders and external service providers. This is an opportunity to gain hands-on experience in hospitality operations within an international environment, while contributing to high-quality services for the CERN community.

Your responsibilities:

• Support the operational follow-up of Hospitality activities, including accommodation-related contracts, day-to-day service coordination, user requests, tickets, feedback and service issues.
• Contribute to the monitoring of service quality, contract performance and operational indicators.
• Coordinate with internal stakeholders and external service providers to support the resolution of operational issues and ensure smooth follow-up and communication.
• Support the Organization of the catering component of CERN Open Days 2027.

More information here.

Your profile:

• Previous exposure to hospitality, accommodation, customer service or contract follow-up would be an asset.
• Interest in service coordination and event support, particularly in the context of large institutional events.

Skills:

• Service-oriented mindset, with the ability to respond efficiently to operational needs and provide quality customer service.
• Good organisational skills, with the ability to follow up several operational topics in parallel and communicate effectively with users, internal stakeholders and external service providers.
• Proficiency in Microsoft Office applications, in particular Outlook, Excel and Word.
• Spoken and written English or French, with a commitment to learn the other language.

Eligibility criteria:

• You are a national of a CERN Member or Associate Member State.
• By the application deadline, you have a maximum of two years of professional experience since graduation in Hospitality Management, Hotel Management, Service Management, Business Administration (or a related field) and your highest educational qualification is either a Bachelor's or Master's degree.
• You have never had a CERN fellow or graduate contract before.
• Applicants without University degree are not eligible.
• Applicants with a PhD are not eligible.

Additional Information

Job closing date: 27.09.2026 at 23:59 CEST.

Contract duration: 24 months, with a possible extension up to 36 months maximum.

Working hours: 40 hours per week

Job flexibility: Fully Onsite

Target start date: 01-January-2027

Job reference: SCE-SSC-CS-2026-219-GRAE

Field of work: Facilities & Infrastructure Management

Benchmark job: 5B0010 - Process/Services Assistant

Global Benefits

• A monthly net stipend of either 5266 or 5793 Swiss Francs per month depending on your degree.
• 30 days of paid leave per year plus 2 weeks annual closure.
• Coverage by CERN’s comprehensive health insurance scheme (for yourself, your spouse and children), and membership of the CERN Pension Fund.
• Family, child and infant monthly allowances depending on your individual circumstances.
• A relocation package (installation grant and travel expenses) depending on your individual circumstances.
• Possibility to extend your contract up to 36 months.
• On-the-job and formal training including language classes.

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Every day, we face exciting new challenges and opportunities to contribute to cutting-edge research that shapes our understanding of the universe. We meet these challenges through the diverse perspectives within our teams, ensuring every contribution is valued and driving our shared sense of inclusion and purpose. Diversity is a core value of CERN since its foundation, and it remains central to our mission and continued success.

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