JOB SUMMARY: The FINANCE SYSTEMS FUNCTIONAL SUPPORT, also known as a Subject Matter Expert (SME) or Power User, is an individual with advanced knowledge and expertise in Finance. This role operates at the Tier 2 support level, focusing on the operational use of Oracle Financial Applications. The position supports strategy execution, ensures process compliance, and provides expert-level assistance to end users while partnering with Oracle technology teams to deliver operational excellence. RESPONSIBILITIES: Process Execution & Compliance Support the execution of strategies defined by the Finance Global Process Owner. Understand and apply detailed requirements, policies, and practices within Finance to ensure process compliance across the organization. Deployment & Training Provide Tier 2 support for end-users, addressing specific questions, issues, and requests related to Oracle Financial Applications. Guide users through steps to solve problems with the use of system functionalities, ensuring minimal disruption to operations. Technology Partnership & Continuous Improvement Work with Oracle Technology teams to define and operate end-to-end solutions. Participate in User Acceptance Testing (UAT) for new processes and releases. Identify and escalate complex or unresolved issues to higher-tier technical support. Monitor performance, results, and trends within the finance functional area and suggest continuous improvement initiatives.
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