Senior Officer, AI Enablement and Workflows, U.S. Program

The Foundation

We are the largest nonprofit fighting poverty, disease, and inequity around the world. Founded on a simple premise: people everywhere, regardless of identity or circumstances, should have the chance to live healthy, productive lives. We believe our employees should reflect the rich diversity of the global populations we aim to serve. We provide an exceptional benefits package to employees and their families which include comprehensive medical, dental, and vision coverage with no premiums, generous paid time off, paid family leave, foundation-paid retirement contribution, regional holidays, and opportunities to engage in several employee communities. As a workplace, we’re committed to creating an environment for you to thrive both personally and professionally.

The Team

U.S. Program (USP) is pursuing Ambition 2045 — a division-wide effort to accelerate progress toward equitable upward mobility through educational attainment. The Office of the President (OOP) plays a central role in supporting both the U.S. Leadership Team and USP colleagues through the step-change needed to achieve division-wide goals. Within OOP, the Strategic Planning & Management (SPM) function serves as a critical enterprise capability that enables division-wide strategy integration, planning, governance, and organizational coherence. The function ensures that strategic priorities are translated into actionable plans, decision forums, and operating rhythms that support high-quality, timely, and accountable decisions across the division.

Read more about our updated strategy here: https://docs.gatesfoundation.org/documents/usprogramoverview.pdf

Your Role
You are responsible for managing the creation and deployment of AI-enabled systems and tools that support the division’s work across strategic planning, measurement and learning, communications, and colleague engagement in service of our division’s desired impact. You serve as the product manager for a portfolio of internal AI-enabled products — executive decision-support tools, operational support tools, and more — developing and driving a product roadmap that connects individual tools to broader business needs, clarifies prioritization and sequencing, and translates those needs into practical solutions that are adopted and continuously improved. You have experience building or deploying AI-enabled workflows in professional settings and bring a systems-thinking orientation to connecting tools, data, and operational processes into cohesive experiences.

* Applications accepted until Noon PT on Thursday, November 12, 2026.

What You'll Do

• Identify needs for AI-enabled tools that support executive-level decision-making and strategic trade-offs; partner with the Data & AI Infrastructure team to build them or build them directly; manage handoffs carefully; and draw on deep familiarity with the USP’s strategies, impact goals, impact models, and governance processes to ensure tools reflect strategic and operational needs.

• Identify opportunities to address OOP-specific business needs — such as project management and pipeline tracking — and streamline OOP processes through automation and workflow improvements; prototype and experiment rapidly to test usability and validate need before committing to full development; and build and maintain the tools and operational systems that graduate from that process.

• Translate division strategy and measurement priorities into operational templates, shared systems and tools, and process documentation to enable consistent laddering of strategy, metrics, and analysis.

• Maintain and prioritize a queue of potential projects and feature requests; assess feasibility and sequencing; partner with OOP and division leadership teams to make clear decisions about what to build, when, and why; and hold yourself and partners accountable for follow-through on commitments.

• Drive adoption of new tools and workflows by developing user-facing guidance, facilitating onboarding, and actively soliciting feedback from a diverse range of colleagues — partnering where needed with the learning and engagement team — to ensure tools work for people across different roles, working styles, and levels of technical fluency. Contribute to division-wide learning and change efforts — including trainings, learning sessions, and other adoption activities.

• Approach ambiguous, fast-moving problem spaces with curiosity and a problem-solving orientation, treating incomplete information as an opportunity to build clarity rather than a reason to pause. Make thoughtful, strategic bets about where to invest deeply and where to move quickly, with an eye toward durability and scalability in an environment where AI tools and capabilities evolve rapidly.

• Communicate clearly across technical and non-technical audiences, translating complex AI concepts into accessible language and facilitating working sessions that advance alignment and decision-making.

• Contribute actively to a positive, inclusive team culture by seeking and giving feedback, supporting the development of colleagues by introducing and navigating new AI tools and workflows, and modeling the curiosity and openness you want to see in others.

Your Experience

• Demonstrated experience building or deploying AI-enabled tools in a professional setting, with hands-on familiarity with large language models, prompt engineering, data infrastructure, retrieval-augmented generation, agentic workflows, evaluation, and the practical considerations involved in moving AI solutions from prototype to production.

• Significant experience working in close partnership with technical teams to translate non-technical business needs into scalable products and broad audiences.

• Significant experience owning the full lifecycle of internal tools or operational products, from prioritizing use cases and managing iterative development through driving adoption and continuous improvement.

• Experience navigating responsible AI, data privacy, security, and enterprise governance considerations in the context of product development — knowing when and how to engage relevant functions and incorporate their requirements into product decisions.

• Significant experience designing and maintaining operational templates, process documentation, shared systems, and fluency materials that support consistent strategy, metrics, and analysis across a complex organization.

• Experience working in or closely with large, matrixed organizations — particularly in philanthropy, public sector, or social impact settings — with a strong ability to build trust and alignment across teams and levels of seniority.

• Demonstrated experience understanding the needs of leadership and teams through product management, user research and testing, stakeholder interviews, and strategic discovery.

Must be able to legally work in the country where this position is located without visa sponsorship.

The salary range for this role is $190,000 to $294,000 USD. We recognize high-wage market differences in Seattle and Washington D.C., where our offices are located. The range for this role in these locations is $209,000 - $324,000 USD. As a mission-driven organization, we strive to balance competitive pay with our mission. New hires salaries are typically between the range minimum and the salary range midpoint. Actual placement in the range will depend on a candidate’s job-related skills, experience, and expertise, as evaluated during the interview process.

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Hiring Requirements

As part of our standard hiring process for new employees, employment will be contingent upon successful completion of a background check.

Candidate Accommodations

We’re committed to providing an inclusive and accessible hiring experience for all candidates. If you have a disability or medical condition and need an accommodation at any stage of the application or interview process—such as an ASL interpreter, alternative interview format, or physical accessibility support—we’re happy to help. Please contact HR@gatesfoundation.org with the position number and a brief description of your accommodation needs. Requests will be handled confidentially.

Inclusion Statement

We are dedicated to the belief that all lives have equal value. We strive for a global and cultural workplace that supports ever greater diversity, equity, and inclusion — of voices, ideas, and approaches — and we support this diversity through all our employment practices.

All applicants and employees who are drawn to serve our mission will enjoy equality of opportunity and fair treatment without regard to race, color, age, religion, pregnancy, sex, sexual orientation, disability, gender identity, gender expression, national origin, genetic information, veteran status, marital status, and prior protected activity.