Associate Senior IT Program Officer

Associate Senior IT Program Officer

Description

• Senior professional recognized as a subject matter expert in the job area.
• Routinely leads complex projects and integrates work of other (often multi-disciplinary) professional staff and contributes to strategy, analysis and policy formulation.
• Identifies and evaluates overall systemic issues and analyzes complex issues.
• Collaborates and partners with internal stakeholders on matters of strategic importance for the area of focus, may interact with external stakeholders to support department objectives.
• Provides guidance, coaching, and training to more junior staff within the job area, serving as a subject matter expert resource for other professionals.
• Requires comprehensive and in-depth expertise either in a broad area of specialization or in a narrowly specialized field.

• Represent the organization in tactical meetings, governance forums, distribution lists, and other communication channels, coordinating inputs and follow-up actions with managers, the IT Value Management team, the Leadership Advisor, product managers, and relevant IT stakeholders.
• Act as a trusted partner and resource to managers and staff, offering sound advice, practical guidance, and empathetic support while exercising discretion, listening actively, and helping stakeholders navigate organizational, operational, and people-related matters.

• Lead capacity planning and resource allocation across technology programs, products, and operational priorities, balancing skills, availability, location, funding, and delivery needs.
• Maintain resource forecasts, utilization data, staffing scenarios, and skills inventories to identify capacity constraints, critical skill gaps, succession risks, and opportunities to optimize the workforce mix.
• Partner with leaders, program and product teams, and enabling functions to resolve resource conflicts, prioritize demand, and staff key initiatives for successful delivery.

• Coordinate end-to-end staffing activities, including workforce requests, position planning, vacancy tracking, recruitment schedules, onboarding, extensions, rotations, and transitions across staff, consultants, contractors, and vendors.
• Partner with management, human resources, procurement, financial management, and hiring panels to prepare role requirements, maintain staffing documentation, monitor approvals, and address risks or delays.
• Produce reliable staffing dashboards and decision materials covering headcount, employment type, location, skills coverage, vacancies, recruitment status, and projected workforce needs.

• Oversee administrative, program, project, and vendor budgets; maintain forecasts and commitments; monitor burn rates, variances, accruals, and funding utilization; and recommend timely corrective action.
• Coordinate annual and periodic budget planning, allocation, reallocation, financial reporting, and scenario analysis to align resources with strategic priorities and delivery commitments.
• Support financial controls and quality assurance by validating transactions, resolving invoice and commitment issues, documenting assumptions, and maintaining auditable records in accordance with organizational policies.

• Lead the ITSOE Lean Agile Center of Excellence (LACE), establishing its direction, operating model, governance, priorities, and services to advance Lean-Agile adoption, strengthen SAFe practices, and drive continuous improvement across the organization.
• Coordinate SAFe-aligned planning and execution across Agile Release Trains, product teams, shared services, and governance bodies, including Program Increment planning, readiness activities, dependency management, and follow-through on objectives.
• Maintain integrated planning artifacts, risks, issues, dependencies, milestones, capacity assumptions, and delivery metrics to promote transparency and alignment across portfolios, value streams, and teams.
• Facilitate cross-team forums, synchronize priorities and release commitments, surface impediments and resource bottlenecks, and support retrospectives and continuous improvement while reinforcing appropriate governance and accountability.

• Direct and continuously improve administrative and operational processes supporting a complex, globally distributed technology organization, including planning calendars, governance routines, records, access, logistics, procurement coordination, and service requests.
• Establish standard procedures, controls, service levels, and escalation paths; monitor operational performance and compliance; and resolve cross-functional issues affecting delivery continuity or organizational effectiveness.
• Prepare executive-ready dashboards, briefings, decision notes, and operational reports that integrate workforce, budget, delivery, risk, and administrative information for timely leadership action.

Selection Criteria

• Strategic and operational leadership (Expert): Business acumen, program management, operational excellence, strategic and tactical planning, and administrative and operational management.
• Stakeholder leadership and communication (Expert): Stakeholder engagement, relationship building, advising, influencing, and effective communication.
• Resource and financial management (Expert): Resource management and capacity planning, staffing and workforce coordination, and budget oversight and financial management.
• Digital, agile, and change capabilities (Advanced): Digital literacy, design thinking, change management, and Scaled Agile Framework (SAFe) coordination.
• Leadership and innovation (Advanced): Leading others and thought leadership.

As the World Bank Group continues to evolve, we value candidates who:

• Demonstrate the ability to collaborate effectively across teams, disciplines, cultures, and institutional boundaries.
  
  
• Responsibly leverage digital and AI-enabled tools to enhance productivity, learning, and decision-making.
  
  
• Bring experience working in fragile, conflict-affected, and violent (FCV) contexts and are encouraged to highlight relevant experience in their application materials, where applicable.

WBG Culture Attributes:

1. Sense of urgency: Anticipate and quickly respond to the needs of internal and external stakeholders.
2. Thoughtful risk-taking: Challenge the status quo and push boundaries to achieve greater impact.
3. Empowerment and accountability: Empower yourself and others to act and hold each other accountable for results.

World Bank Group Core Competencies 

The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC including our values and inspiring stories.